Planet 7 Reviews 135

I've played this casino for years and have cashed out a few thousand over time. The best way to do a withdrawal is $600 or less because the bank is more willing to cash an international check for the smaller amount. Lately it's been difficult to make a withdrawal and I am a level 2 VIP. I've sent multiple emails with no response.

Don't even bother with planet 7 casino bc it's true that it will take 15 days to receive any winnings. And during the wait ur restricted from the best promo codes so nothing but waiting and waiting.

I feel the need to defend planet7 casino. I know they have a history of really long withdrawal times but I can only tell you about my experience. I’ve withdrawn from them twice now and I have one pending. The first two came 72 hours right on the dot. The third one it has been sox says hit still inside their 3-7 day timeline. Customer support has always been very helpful. I deposited 33.00 but used changelly and mop pay and only 27.00 made it to my account and they still manually added a 30 minimum deposit bonus for me. So my experience has been good here.

i HAVE NO IDEA HOW MANY DEPOSITS IVE WASTED AND PLAYED WITH ONLY ONE WIN EVERY IN A 3/4 YEAR OF PLAYING ON THIS SITE !!! ITS HORRIBLE AND WILL DRAIN YOUR FUNDS IN SECONDS OF PLAYING. THERE SYSTEM IS PROGRAMED FOR THEM TO WIN 80 PERCENT OF THE TIME AND NOT FAIR AT ALL TO PLAYERS AND HAVE TO PULL TEETH JUST TO GET PROMOS OR BONUSES

This is a scam casino along with most if not all RealTimeGaming sites. Stay away. I can believe I have to give it a 1 star. Its fake people so run. Even garbage Bitstarz is better then this place. use 500casino or bcgame. Don't say you haven't been warned they kept my winnings numerous times. Any Enclave affiliated casino don't get involved

They can cash me out, I've been trying to collect my withdraw since last November??
Done all that they ask 3 times over at least

I successfully did everything required to withdraw my $150. It even said approved next to it. After the week wait time passed and I was still waiting on my withdrawal. I messaged customer support. Who informed me that because I opened a email promo they sent me during the week I was waiting. That my money is now gone. Apparently they email you promos during your wait time for withdrawal. They don’t say this in the email but you can only withdraw or redeem a promo once per deposit. If you are waiting on a withdrawal and redeem a promo before you deposit more money. The money you are waiting to be withdrawn will disappear. Apparently it saying that it’s approved. Is only saying that the computer system approved it. It still needed to get approved by staff.

Planet 7 could be a good site. COULD BE is the key here. Everything will go smooth till you go to cash out. $900 is nothing in comparison to what i have deposited. I requested it on the 30th. It wasn't approved until the 11th and it is now the 21st and still nothing. After talking to customer service (which is pointless) they said this is there normal turn time. And apparently it still has to be sent to the payment processing department who then has no time frame when i will get it. Mind you this is bitcoin we are talking about. Stay away if you want to collect.

Worst casino I ever played, I won a 100$ verified my account, deposited and they told I had multiple accounts without any proof I did!!! Absolute scammers, stay away from them

To make a withdrawal you need to verify documents. So I did their "liveliness" video. Next wanted a photo of my drivers license, front and back. I submit the photos. It comes back rejected because its expiring next month! So WTH does that have to do with anything? Its valid! I haven't been sent the new one because its still valid! Besides that, it still serves the purpose for which you need it for! Photo ID for name identity. Chances are this company operates in a foreign country so you wouldn't have any authority over a valid license or an invalid license!
Here's a piece of advice for anyone reading my review. Any of these places doing business in a foreign country and they are asking for photos of the front and back of cards like drivers license and credit cards that are United States citizen owned, beware, there's really no reason for them to especially have a photo of the backside of a credit card. Your card security code is right there. With that it's easy for online purchases and cash to be charged to your card. They don't need that information for identity. It will come up when they input the account number or it will decline it if they use the system where name on card must match the name the user gave them. Most do that. Also billing address must match the credit company records of what you told or typed in to do the transaction. There's nothing a foreign country of the USA can do with drivers license or government/state identification card numbers. Therefore they shouldn't be asking for them or taking photos of them. They have no jurisdiction or authority of USA, ID information networks. In other words, they can't verify anything by, "running it through their computer system". They aren't tied into state DMV records in the USA!
ESPECIALLY IF YOU'RE TRANSACTING IN CRYPTOCURRANCY! There's no ID other than matching your deposit address. Even then, that should not matter, because, most of these sites want you to send to a wallet thats on their list of wallets.
As far as playing casino games on Planet 7, is useless for me, because I know that if I were to win something and decided to cash out I will not be allowed to do so, and there's absolutely nothing I can do about it. I'm sure if I told them, "could you wait till the 26th when my B-day and new license expiration date updates?" Ya, no! They probably have a small tiny time window to get your winnings cashed out! 😅
This is my own common sense here. If I'm wrong, please correct me. I just don't feel its right and seems like all of it is hoops to jump through and they hope you don't have the hoop or you can't make the jump through it. All to either not payout or delay paying in hopes you'll play your winnings til you're back to zero or below minimum cashout balance. NO OTHER PLACES REQUIRE ALL THIS RUNAROUND VERIFICATION EXCEPT THESE ONLINE CASINOS.
You don't need to show ID at brick & mortar casino's unless it over a certain amount and that's for income tax reporting purposes. I believe anything over $1200.00 of course good ol' Joe may have lowered it! 🤣

I don't like to wait for months to get a withdrawal. You you have tons of money play here because it will take you months to get a withdrawal

I won $100 right after Christmas but they would not let me cash out before making a deposit. After reading the negative reviews I was hesitant and after and time I sent the $10 and was waiting for a long time. When I check on it today they say I mixed funds. They told me to deposit the $10 but the fact I had more than $100 at the time I played the couple dollars extra and cashed out $110 and they say I mixed funds and lose it all. This casino should be shut down!!

I have enjoyed playing a use of planet casino and Have not had an issue with payout until the last time I won it was for 2501st and for some reason they can't tell me the check like they did prior to this I've been continuously different reasons different excuses different ways for this payout to happen none of which had been successful they never answered the phone number

Won my max cash out $100.00 and no pay out starting to see how they're all connected through inclave so if you had played in one they'll try to steal your money and lie and say you claimed multiple bonuses don't waste your money or time got videos to prove which I do religiously even when there stuff glitches I don't complain but this is criminal now

I DIDN'T WANT TO MAKE IT A 1 STAR I WOULD LOVE TO PUT IT AS A DEFINITE NEGATIVE

I used a bonus promotion from an email, Planet 7 is here to offer you an out-of-this-world gaming experience, and to start you off, we’re offering you a $30 Free Chip, which I still have, and I received $30 free chip with max $100 payout, no deposit required, well I played and I was doing awesome I was impressed and was definitely going to make rave reviews about the casino because normally you get free chips and never win, well I was, and I even made my own $30 deposit without any additional bonus codes, so I went placed a withdrawal for my bitcoin account and about 4 days later I checked and the status of it was denied. Now I played at my now favorite casino, CryptoLoko Casino, I was given a similar opportunity and played, won, and requested bitcoin payout, and they did exactly what the bonus offered, they paid me and kept the terms so they dont look like crooks, now Planet 7 has such rude agents but told me I was denied because I used a free no deposit bonus and I used other ones prior, and I mean prior to this one and I advised I also made a deposit while I was playing this bonus and well, I was disconnected the agent left the chat and never addressed any of the issues I had. I am disgusted that this is how they play, they know we cant do anything because they have 0 liability and 0 regulatory law to follow, but I will never again put money into this casino unless of course they want to hold fast and honor and show they aren't shiesters a bunch of no good thiefs and pay me my measley $100 win.

There is absolutely no sign of life at this site besides the automatically running software that will forever accept your money as long as it has power to run. The chat links are dead. Going on 5 weeks zero response from my emails. The identity documents I sent are probably on the dark web by now. Criminal thieves is all I see.

Do not use planet 7 they are a scam, I tried to cash out 2000.00 dollars I won off my own money no promo and they denied it saying it was mixed funds whatever that means. Not only did they deny it but they kept my 2000.00 dollars they should be shut down

I won $100.00 and provided my bank info for it to be direct deposited. I received a message saying it was approved by the manager and that was almost a month ago. Still NO money, I emailed them 5 days ago and no answer! PLEASE read reviews before playing!

Planet 7 is another site that does not honor it's payouts! And I was called a liar by an agent, as she created a lie to deny my payout! I waited 5 days after my verification was approved, then my transaction was approved by a manager, and then taken away! First they claimed I used more then one free chip, which was a lie and I pointed it out, then she came back with a new one saying that I had multiple accounts and then closed the chat! I will not deposit money to a dishonest company that doesn't honor it's word! It's Agents are rude and tell you you're a liar!

Total Scam. Deposited money and played a few games. Won, tried to cash out. They said sorry we are not gonna pay you. Stay far away from this place.