plantshop Reviews 

I ordered a plant as a gift in December 2024 and was assured it wouldn’t be shipped until the weather was favorable (above +5°C). Despite this, the plant was sent on January 31st—during freezing temperatures—and arrived severely damaged due to shipping delays.

When I reached out to Planteia, I was met with deflection instead of accountability. They falsely claimed that I pressured them to ship, even though I explicitly said I was fine waiting until spring. After multiple frustrating email exchanges, their “solution” was to wait until March 2nd to see if the plant would regrow and offer a mere $35 plus shipping for a replacement.

The lack of responsibility, poor customer service, and unwillingness to rectify their mistake make this company one I cannot recommend. Save yourself the trouble and buy from a more reliable seller.

I wish I could attach all email exchanges here; you would be shocked how they responded. I even have screenshots of support chat. Such a nightmare!

The physical address for this store… there is no store. Just a condo, a pizza place and a tea house. A search of businesses in Toronto with this name returned no such business. Do your research before buying on line or sharing personal and/or financial information!

Came here from the Reddit post. I stand with the original author of the post. I would never do business with this company who thinks it’s ok to degrade another human being under any circumstance. NO.

Ordered two plants from them online, they were packaged and shipped the next day. They took a week to arrive, but I live far away from the shop so that was expected. The plants were packaged very carefully and securely, they were both in perfect condition when I received them. They are both thriving as of 2 months later. :)

Terrible experience, never received the plants and I was gaslighted by their customer service that the whole this was my fault, save your money and your sanity and just go to a local plant store

Edit: For note, this is a review of Planteia.ca as I have noticed they have changed their link on this page.

First off, let’s start with the pros. The plant I received was very healthy, it was wrapped up nicely and shipped in a fairly reasonable time frame.

EDIT: Never mind about the healthy. Thought there was shipping damage but looked closer and found trips poop/damage. Cut off affected leaves but will have to wait and see if it continues..

Now for the con.
Purchased a Philodendron Verrucosum because I wanted a BACKUP of a plant I already have. I’ve done research on this plant extensively as I have an interest in botany and received a different plant. Thinking I might have been mistaken I took to the internet and asked others what they believed the plant to be (who have no personal interest in this) and they also believed this to be the wrong plant (Philodendron El Choco Red).

I explained my stance politely and why I believed this to be the wrong plant (thick, non ruffled leaves, crawling plant, no fuzzy petioles) and that I’ve checked with others including another plant seller, and compared with mine which was sold to me by a reputable seller (a nursery).

I was told there was basically no way they were wrong as their documents say Verrucosum and they’ve been “selling Verrucosums for over 15 years” (these plants were extremely hard to get a hold of until recent years) and they’ve never had an issue. Which could be the case but it only takes ONE shipment of the wrong plant to sellers (ie as the plant community has seen with Philodendron White Princesses). As well as the fact I have this plant already from another reputable company (that fits the descriptions of an Verrucosum to an T) and they look nothing alike, I was called disrespectful for even mentioning another company (no names were given).

They told me to find an independent (ie. not myself, not another seller, because WE basically can’t be trusted.) analysis. For me to pay and get it analyzed for a $50 plant. Which is very unreasonable for a business. I’ve sent pictures of what I was sent and as a plant seller, I would have expected them to know that what I was sold was not what I ordered. Even the description of the plant I’ve given doesn’t match up with the botanical description of a Verrucosum.

They offered for me to pay out of pocket to send the plant back (Canadian postage is extremely high and sending it back would be at least $25, more of tracked) and 25% restocking fee. (On a $50 plant, not worth sending back) They will not act on their “happiness guarantee” as they were not understanding and there wasn’t even a “sorry this wasn’t the plant you expected” just denied being wrong.

Unfortunately, trustpilot doesn’t have a picture option or I would post to show what I did receive (which were also sent to seller) and what an actual verrucosum looks like (taken from government websites. As well as my own, and multiple other sources.)

As constructive feedback for the company overall. Please offer signed shipping for your potential future customers. I was at home luckily at the time and the mail person did not leave at door but the lock box on a hot day. If I had not been home, the plant would have been cooked. Perhaps offering more than one shipping option with no information on what it actually is would be helpful.

Has the potential for being a great company, but very misleading with “healthy plant guarantee”. I received a plant with a broken leaf and severe discolouration and reached out only to be told it must have been my fault.
Even after receiving photo proof I was brushed off and told to figure it out.
I spent the extra money to support a small business, but next time I’ll purchase my plants from a big box store.
*edit*
The plant was kept in a quarantine room with a full spectrum grow light. A perfectly suitable set up for a plant with a suspected fungus.
The store initially claimed I waited 4 days to contact them with my concern, then 2 weeks, and now in this thread claims I waited 10 days.
After requesting a chargeback through my bank, Planteia sent me an unprompted email which included quotes such as:
“It's clear you lack the basic intelligence to care for a plant that even a child could manage. On top of that, you're attempting a scam by requesting a chargeback”

“Your scam attempt will be documented and visible in all relevant databases, causing you long-term problems for your scam family.”

“We will ensure you cannot receive a chargeback, as you received a perfect plant and then provided it with incredibly stupid care.”

“All the worst to you and your scammy family.“

It is unfortunate that a business has chosen to behave in such a derogatory and senseless manner when a customer has a genuine concern about a product that was paid for. I genuinely hope that future interactions with customers regarding concerns or negative feedback are conducted in a more productive and professional manner.

Never buy from this lady. She’s a scammer there are loads of negative complaints about her treatment of customers online and she also scammed me for money as well. Sad that she’s that desperate and short sighted with customers. She burns people with bad over priced plants and then doesn’t return your money. I was never even shipped and she took my money. Requested a refund 3 times and had to call my bank to finally reverse the charges. No one wants to be treated that way. Worst plant seller ever.