PlayFaire Reviews 

158
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The mud kitchen arrived within a few days and was a relatively easy construction. The end product looked great just as it appeared in the photos! You could probably build this single handed but it is... Toon meer

Beoordeeld met 1 van de 5 sterren

I placed an order with Playfaire on the 18th of August and it only arrived on the 18th of September. The item was listed as in stock and I wasn't notified I would not receive the parcel at the pro... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent!!! I am very surprised by the customer service, which is at the highest level. I haven't seen such quick delivery anywhere else, especially during the holiday season. I wanted quick delivery... Toon meer

Beoordeeld met 5 van de 5 sterren

Exceptional customer service, great prices, and super quick delivery. I had made a mistake on my order, I contacted CS and they were able to help right away. I order a few things on a Sunday and these... Toon meer

Bedrijfsgegevens

  1. Kinderspeelgoedwinkel
  2. Speelgoedwinkel

Geschreven door het bedrijf

Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

158 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 55% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,3

Alle reviews

(158)

39 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Trixie wooden play kitchen

Bought the Trixie wooden play kitchen for my daughter. Excellent quality product and much nicer than I expected! Photos didn’t do the product justice. Very pleased, it was in the sale too! Bought from PlayFaire as couldn’t find it cheaper elsewhere and the website is user friendly and easy to navigate. PlayFaire will be my go to website for toys in the future.

18 februari 2024
Review zonder uitnodiging
Logo PlayFaire

Antwoord van PlayFaire

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your daughter is enjoying her Trixie wooden play kitchen. It's wonderful to know that the quality exceeded your expectations and that you found it to be even nicer in person. We're delighted that you were able to take advantage of our sale and that you found our website user-friendly and easy to navigate. We look forward to seeing you again soon. Thank you again for choosing PlayFaire!

Beoordeeld met 1 van de 5 sterren

I bought the connetix magnetic tiles in…

I bought the connetix magnetic tiles in Few weeks before, but I found the quality of product arrived is not good. there were some scratches on the tiles, which are not acceptable.
I email playfaire twice to ask for help and refund or replace, but no any response until now. I am extremely disappointed for the customer service and not recommend.

18 februari 2024
Review zonder uitnodiging
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Antwoord van PlayFaire

We're sorry to hear that you haven't received a response to your emails, however our records show that we sent a response on February 15th. It's possible that our email may have ended up in your spam or junk folder. We kindly ask you to check those folders, and if you haven't found our response, please contact us directly at 01134810183 so we can assist you promptly. Your satisfaction is our top priority, and we're committed to resolving this matter to your satisfaction.

Beoordeeld met 5 van de 5 sterren

A great product at a good price

A great product at a good price, with excellent service. I highly recommend Playfaire and its' wares.

29 januari 2024
Logo PlayFaire

Antwoord van PlayFaire

Thank you for your 5 star review Nigel! We are delighted that you were happy with the service provided. Thank you for shopping with PlayFaire and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

I am a new customer

I am a new customer, and I found that Playfaire.co.uk provides a great online experience. Their prices are very competitive, and the online order process was so easy. The Steiff Teddy bear, which I ordered for my nephew's birthday, was perfect, and arrived boxed, well packed, and protected. There was a slight problem with the delivery, which following a telephone call to the Company, was immediately addressed by George. It is refreshing to be able to actually speak to a member of staff in Customer Service, instead of having to deal with "Live chat" or "Email only enquiries". Playfaire is quite clearly Customer Focused, and based on my positive experience, this Company will be my first port of call in the future. Many thanks Playfaire for all your wonderful assistance.

30 januari 2024
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Antwoord van PlayFaire

Dear the Ashton's , thank you so much for your 5 star review. We hope your nephew loves his new plush toy! We are delighted that you are happy with your order and the service provided, and we hope to see you again soon. Thank you for shopping with PlayFaire.

Beoordeeld met 5 van de 5 sterren

Outstanding customer experience

Having placed an order on Friday evening I realised Saturday morning that I wished to order another item. I contacted customer services through live chat to enquire if I could possibly add this to my existing order to save on shipping costs. Helpful is not an adequate word for the assistance provided - they were simply amazing! I have had reason to deal with other companies customer service depts in the past, but have never dealt with any that could hold a candle to PlayFaire - they are OUTSTANDING. They will be my go to site for any future purchases!

3 februari 2024
Review zonder uitnodiging
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Antwoord van PlayFaire

Hi Rhona, we are delighted that you are pleased with our customer service. Thank you so much for your 5 star review, we look forward to seeing you again in the future! Many thanks, The PlayFaire Team.

Beoordeeld met 4 van de 5 sterren

Excellent choice of items for new baby

Excellent choice of items for new baby
Year of the Dragon found a perfect one to be loved & cuddled and wooden toy for later years thank you

16 januari 2024
Review zonder uitnodiging
Logo PlayFaire

Antwoord van PlayFaire

Hi there!

Thank you so much for taking the time to leave us a 4-star review! We're thrilled to hear that you had a positive experience with us. At PlayFaire, we're always striving for excellence and your feedback is vital to our growth and improvement.

We would love to know how we could have made your experience a 5-star one. If you have any specific feedback or suggestions, please don't hesitate to share them with us at Hello@playFaire.co.uk. Your insights are invaluable in helping us enhance our services and offerings.

Thank you again for your support and we hope to hear from you soon!

Warm regards,
The PlayFaire Team

Beoordeeld met 5 van de 5 sterren

Fabulous Little Dutch Baby Toys

Fabulous Little Dutch Baby Toys, sturdy eco packaging, super fast delivery - really pleased, many thanks!

19 januari 2024
Review zonder uitnodiging
Logo PlayFaire

Antwoord van PlayFaire

Thank you so much for your 5 star review, we are delighted that you were happy with our services and we hope to see again in the future!

Beoordeeld met 5 van de 5 sterren

Good value and quick delivery.

The price of the item was good and my daughter really loves her Merrythought bunny. Delivered quickly given it being ordered at the start of the New Year’s bank holiday weekend.

29 december 2023
Logo PlayFaire

Antwoord van PlayFaire

Thank you for your 5 star review Peter! We are delighted that you were happy with the service provided and especially that your daughters loves her new Bunny 🐰
Thank you for shopping with PlayFaire and we hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Definitely recommend

Easy to use website. Delivery was very quick (within 2 days) and item was suitably packaged. Price was very competitive, slightly more expensive than amazon for same item, but worth it to support a small business. 100% will order from this company again.

4 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

Bought as a Christmas present for our new grandson , ordered late in the afternoon (after 14.00 cutoff point ) but still delivered next morning by a professional carrier with tracking provided . 5* star service

18 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great price and delivery

Spotted a Steiff Tiggers online. Bought this for a Christmas present. Was a great price and delivery was super quick. Absolutely perfect. Great service and would highly recommend

7 december 2023
Review zonder uitnodiging
Logo PlayFaire

Antwoord van PlayFaire

Hi Tracey, thank you for your 5 star review. We are delighted that you were happy with your order and the service provided. We hope to see you again soon!
Thank you for shopping with PlayFaire and have a very merry Christmas! 🎄

Beoordeeld met 5 van de 5 sterren
Logo PlayFaire

Antwoord van PlayFaire

Thank you for your 5 star review Mark! We’re delighted that you were happy with your order and the service provided.
Thank you for shopping with PlayFaire and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Fantastic company

I ordered a stuffed toy for my nephew as a Christmas present, after I was let down by another company cancelling my order. The toy arrived the next day and was very well packaged. The item itself was in perfect condition and I can’t wait to give it to my nephew.

28 november 2023
Review zonder uitnodiging
Logo PlayFaire

Antwoord van PlayFaire

Clara, thank you so much for your 5 star review. We hope your nephew loves his new plush toy! We are delighted that you are happy with your order and the service provided, and we hope to see you again soon.
Thank you for shopping with PlayFaire.

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