Playmats Reviews 16

Excelente atención al cliente...

He realizado un primer pedido y han surgido pequeñas dificultades ya que compré un producto por un precio que por otra via estaría rebajado, y rápidamente contactaron conmigo y me ayudaron a solucionar el asunto ofreciendome un descuento para mi siguiente compra.

Me han atendido con diligencia y amabilidad y recomiendo encarecidamente el servicio de atención al cliente de Playmats.

Sin duda volveré a comprar en Playmats.

I’d like to highlight the excellent service provided by Beata from Playmats EU.

She went above and beyond to make sure my order arrived successfully. Beata arranged multiple shipments, was very responsive, and even took the initiative to check alternative delivery options that weren’t listed on the website. Thanks to her effort and dedication, everything was handled smoothly.

I really appreciate her professionalism, persistence, and willingness to help. This level of customer service is rare and truly makes a difference.

Thank you, Beata!

The customer service was top notch and the quality of the product is superb. It exceeded expectations.

I‘m very happy with the quality of the delivered mats. The customer support has been quick and friendly, answering questions within minutes. 👍🏻

Can't recommend Playmats.eu highly enough. They turned around a custom mat in great time at a great price and were really helpful when FedEx messed up the delivery.

Playmats is a great shop. They took care of my special request and was very fast to proceed it. Their final product is exactly what I expected!

Very professional service, great quality and fast delivery. I really recomend this seller.

I needed a Twilight Imperium 4 playmat for 8 players and with space enough for the Fracture (expansion component).
The standard playmat offered by playmats.eu didn't fit this, so I reached out and they designed a customized playmat for me. They were incredibly helpful throughout the process and quickly adjusted the design based on my feedback.

I would definitely buy from them again.

Absolutely fantastic service. All of the required specific requests and changes were made, good communication throughout. Final product arrived and was perfect!

Ordered and 2 weeks later it arrived. Product looks great, as advertised. It takes longer than other companies to ship, but in the end it’s legit.

I ordered a custom mat and was in frequent contact with customer support. They always responded within three days and were very friendly. Due to a misunderstanding, the delivery had the wrong dimensions, but this was rectified without any problems.
The end result exceeded my expectations. The dimensions are very accurate and the quality of the mat is outstanding.
Thank you very much for the great shopping experience. playmats.eu has significantly improved my game nights.

Yes, they take some time to deliver, which is the only reason I gave 4 stars. However, it's worth the wait. The print quality is very good. I ordered a rubber mat and am very satisfied with both the material and overall quality.
Additionally, customer service was helpful.

Let's be honest, I don't quite support complaining about the length of production. You have to remember - this is a manufacturer, the production process must take a while, sometimes there are more orders, other times - less . Ordering a ready-made mat, for example, from the offer SALE or other ready to buy products; my Warhammer 40K gaming mat arrived to me in 2 days, you want to have something unique and for life, for this decently made? A month of waiting is probably not too high a price. You can always order crap from China and wait a week less. IMO - Playmats.eu is better option.

It's been over a month and they still haven't shipped my order. Even though I've written to them and they've apologized twice during that time, they're still no closer to having my order completed, nor have they explained why there is a month delay.

Hard working, creative company that offers a lot of affordable playmats, cardmats, erasable roleplay map, 2D scenery and more!

My order arrived within two weeks.

So... I haven't actually received my products, hence the low rating, although I am open to maybe receiving it at some point.

I ordered what looked like a really nice playmat, and some dice trays, but unfortunately, Playmats use a courier service with a solidly awful rating (GLS), so of course, I never got the items.

I contacted their customer service but after a few days have not heard back, so I am most unimpressed with them so far. It is exactly because of companies like this that I normally use Amazon. They might not be the cheapest, but at least they actually deliver!

I also wouldn't be surprised if Playmats reply here rather than contacting me directly or fixing the problem (i.e. delivering my items)...