Hi I ordered a solis hybrid inverter on eBay from them £699 it arrived on the day I ask for I found it badly damaged from being drop . The said it was down to delivery company . Ask for a replacement... Toon meer
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I ordered 4 bottles of heating inhibitor but only 2 were delivered. Have made 2 direct attempts to communicate via e-mail and one via Paypal but still no response from Plumbbox/Cofield. Small value... Toon meer
Incomplete order reported within hours of receipt of delivery. Have tried to get in touch with the company to get the rest of my order and have had no correspondence back. Impossible to get hold of. T... Toon meer
Bedrijf heeft geantwoord
DO NOT BUY FROM THIS COMPANY! Placed an order (over £400 of underfloor heating pipe) and received an email promptly saying items were out of stock and we would be refunded immediately. No sign of t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
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plumbBOX.co.uk is a new way of shopping for your everyday plumbing supplies
Contactgegevens
Verenigd Koninkrijk
- plumbbox.co.uk
1,5
Zeer slecht
168 reviews
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Hi I ordered a solis hybrid inverter on…eBay
Hi I ordered a solis hybrid inverter on eBay from them £699 it arrived on the day I ask for I found it badly damaged from being drop . The said it was down to delivery company . Ask for a replacement but no stock to replace it . Which I find odd as the company that owns this company supplies and fit lots solar . So how the could not get an other one shocks me . The offer me £200 off for the damage says it’s only cosmetic but it was more than that and the manufacturer warranty would be void which is 5 years and said it not worth more then £150 as parts so sent back for full refund which I received but when I put negative feedback on eBay the had it removed which is shocking that the can do that and only willing to have positive feedback making it just a joke . It’s my time wasted waiting for delivery and then sending it back then have to go somewhere else to buy one . And the think the doing good if the refund you but no that’s your rights to have that .
26 juni 2026
Review zonder uitnodiging
Clerical Error…
Unfortunately a reported clerical error somewhere in the system lead to a failure to deliver as planned and agreed. The consequences were that a plumber traveled 80 miles without being informed of the delay. Following investigations It would appear that a breakdown in communications at some point in the supply chain caused the delay. A process of compensation is currently being discussed with the client who has also been caused conciderable distress. Ends.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Plumbbox
Hello there,
Thank you for taking the time to leave a review. I'm sorry to hear that your recent experience wasn’t up to expectations. We’ve reached out to you for additional information to better understand the situation. As we exclusively trade on eBay, we were unable to locate an order matching the date of your reported issue with any clerical error. If you could provide further details, we’d be grateful and are committed to resolving this matter for you.
With best regards
Sarah
I bought 2 boilers from this company
I bought 2 boilers from this company
Very quick and reliable
15 januari 2024
Review zonder uitnodiging
Antwoord van Plumbbox
Thank you for taking the time to share your feedback, we are delighted to hear that you had a positive experience with us. We appreciate your support and look forward to serving you again in the future.
All the best,
Sarah
PlumbBOX
Plumbbox experience.
I have used Plumbbox now for a couple of times . This time my mainsswith went . Needed a new one . Plumbbox delivered next day . Best price also . Thanks Plumbbox for the service.
12 juli 2023
Review zonder uitnodiging
Incomplete order reported within hours…
Incomplete order reported within hours of receipt of delivery. Have tried to get in touch with the company to get the rest of my order and have had no correspondence back. Impossible to get hold of. Terrible ethics and essentially have stolen from me as have taken my money and not provided me with the goods paid for. Avoid like the plague.
7 juni 2023
Review zonder uitnodiging
Antwoord van Plumbbox
Good morning Mr Sanders,
Thank you for taking the time to provide feedback on your experience with us. We would like to extend our sincere apologies for any inconvenience you may have experienced during our warehouse and site move during the summer of 2023. We sincerely regret any disruptions this may have caused to your experience with our services.
Our decision to relocate was made with the intention of improving our services and providing a better experience for all our customers. The new facilities offer enhanced amenities and resources that will allow us to serve you more efficiently and effectively.
We are eager to address the concerns you experienced with us by extending a special discount on any item from our eBay store. Kindly click on the link provided and send us a message to receive your coupon. We look forward to assisting you further.
https://www.ebay.co.uk/str/plumbboxsales
With best wishes,
Sarah
PlumbBOX
No stock?
Placed two orders within half a year, both times they did not have any of the items required and both orders were cancelled immediately.
10 maart 2023
Review zonder uitnodiging
Antwoord van Plumbbox
Good morning,
Thank you for taking the time to provide feedback on your experience with us.
Your feedback is crucial and we are committed to making the necessary changes to ensure that future interactions with our company reflect the high standards we strive for.
We have recently relocated to improve our services and provide a better experience for all our customers. The new facilities offer enhanced amenities and resources that will allow us to serve you more efficiently and effectively.
We are eager to address the concerns you experienced with us by extending a special discount on any item from our eBay store. Kindly click on the link provided and send us a message to receive your coupon. We look forward to assisting you further.
https://www.ebay.co.uk/str/plumbboxsales
With best wishes,
Sarah
PlumbBOX
Fabulous service
Fabulous service. Ordered late last night, email received early this morning advising me that my order was already for collection. How good is that! Great service, great prices.
Thoroughly recommended.
Thanks Plumbox 👍
23 januari 2023
Review zonder uitnodiging
Ordered an item shipped to wrong…
Ordered an item shipped to wrong address only found out after speaking to delivery company took 2 weeks to come and no longer needed part as I had to get from different place .
14 december 2022
Review zonder uitnodiging
Antwoord van Plumbbox
Thank you for taking the time to provide feedback on your experience with us.
Your feedback is crucial and we are committed to making the necessary changes to ensure that future interactions with our company reflect the high standards we strive for.
We have recently relocated to improve our services and provide a better experience for all our customers. The new facilities offer enhanced amenities and resources that will allow us to serve you more efficiently and effectively.
We are eager to address the concerns you experienced with us by extending a special discount on any item from our eBay store. Kindly click on the link provided and send us a message to receive your coupon. We look forward to assisting you further.
https://www.ebay.co.uk/str/plumbboxsales
With best wishes,
Sarah
PlumbBOX
BEWARE
BEWARE - you cannot contact these people
I've been emailing for weeks now !
(and the mobile (once you've trawled for it ) is not answered either)
Paid nearly £200 for 3 items only received 1
Very frustrating ( I will not give up though!)
14 november 2022
Review zonder uitnodiging
Antwoord van Plumbbox
Thank you for taking the time to provide feedback on your experience with us.
Your feedback is crucial and we are committed to making the necessary changes to ensure that future interactions with our company reflect the high standards we strive for.
We have recently relocated to improve our services and provide a better experience for all our customers. The new facilities offer enhanced amenities and resources that will allow us to serve you more efficiently and effectively.
We are eager to address the concerns you experienced with us by extending a special discount on any item from our eBay store. Kindly click on the link provided and send us a message to receive your coupon. We look forward to assisting you further.
https://www.ebay.co.uk/str/plumbboxsales
With best wishes,
Sarah
PlumbBOX
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
Placed an order (over £400 of underfloor heating pipe) and received an email promptly saying items were out of stock and we would be refunded immediately. No sign of the refund after 3 weeks. We have chased daily but no answers to calls or emails. Avoid!!!!
22 augustus 2022
Review zonder uitnodiging
Antwoord van Plumbbox
Thank you for taking the time to provide feedback on your experience with us.
Your feedback is crucial and we are committed to making the necessary changes to ensure that future interactions with our company reflect the high standards we strive for.
We have recently relocated to improve our services and provide a better experience for all our customers. The new facilities offer enhanced amenities and resources that will allow us to serve you more efficiently and effectively.
We are eager to address the concerns you experienced with us by extending a special discount on any item from our eBay store. Kindly click on the link provided and send us a message to receive your coupon. We look forward to assisting you further.
https://www.ebay.co.uk/str/plumbboxsales
With best wishes,
Sarah
PlumbBOX
Beware placing an order with this company
Placed an order for an item and then notified that it wasn't in stock. A month later,still have not received any responses to emails and have also tried calling several times chasing refund.
9 augustus 2022
Review zonder uitnodiging
Antwoord van Plumbbox
Thank you for taking the time to provide feedback on your experience with us.
Your feedback is crucial and we are committed to making the necessary changes to ensure that future interactions with our company reflect the high standards we strive for.
We have recently relocated to improve our services and provide a better experience for all our customers. The new facilities offer enhanced amenities and resources that will allow us to serve you more efficiently and effectively.
We are eager to address the concerns you experienced with us by extending a special discount on any item from our eBay store. Kindly click on the link provided and send us a message to receive your coupon. We look forward to assisting you further.
https://www.ebay.co.uk/str/plumbboxsales
With best wishes,
Sarah
PlumbBOX
AVOID AVOID if you need materials for a job
AVOID this company if you're a tradesman needing materials for a job; I placed an order for basic plumbing supplies (various 15mm copper endfeed fittings). The system let me order them but the following morning I had an email saying they had partially refunded my order. BUT they didn't detail what had been cancelled and the amount didn't tally with any one line so I have no idea what is coming. I emailed them to ask what what missing (there's no phone number so you can't ring) but they didn't even have the common courtesy to reply.
Rather than disappoint my customer I cancelled the whole order and got it from somewhere that actually has stock.
Bottom line, don't rely on this company for getting stuff and don't expect customer service - AVOID.
28 april 2021
Review zonder uitnodiging
Place order for a new heating control
Place order for a new heating control. Order was cancelled as product out if stock - full refund given
4 maart 2021
Good product
Good product, pricey, missed opportunity to get in with national merchant,
23 februari 2021
Excellent service and prices
23 februari 2021
Item arrived before expected date in…
Item arrived before expected date in perfect condition. Exactly what I needed. Thanks
18 januari 2021
Excellent service
Excellent service, very good prices, easy to use website and super fast delivery!! Was REALLY pleased all round. Would definitely recommend and use again. Many thanks :)
18 januari 2021
World class after sales
Had an intermittent fault with rf pump overrun unit. They contacted manufacturer and helped me diagnose it was the unit that was failing.
They definitely go the extra mile
18 januari 2021
Review zonder uitnodiging
Quick and efficient
20 december 2020
Simple guide to follow and the product…
Simple guide to follow and the product was dispatched quickly and arrived before the est. date.
10 december 2020
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