Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... Toon meer
Every thing was good except on a gate Valve there was a missing 22mmm olive. The irrelevant packing bag was open ended and the nut had unscrewedletting the olive disappear. A bit annoying but worse th... Toon meer
Great service and great product, delivery free all the way to a Scottish island (in two days!) and less than half the price of Toolstation! Will highly recommend this firm, vey impressed and will u... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Contactgegevens
71-75 SHELTON STREET, WC2H 9JQ, London, Verenigd Koninkrijk
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4,6
Uitstekend
189 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good transaction from start to finish…
Good transaction from start to finish and goods were delivered as expected.
31 januari 2023
Antwoord van PlumbHQ
Thanks Neil! We're delighted everything went well for you. Thank you for taking the time to leave a great review. PlumbHQ
I can recommend plumbhq
I can recommend plumbhq. Good selection of products, well priced. Their service is good and delivery quick. Helpful, knowledgeable people.
9 januari 2023
Review zonder uitnodiging
Antwoord van PlumbHQ
Hi Caroline! Thank you! We're glad we could help and give you a great experience. We hope to see you again soon! Thanks, PlumbHQ
Excellent service
Excellent service. Purchased a micropump. Works really well. Cheaper than Amazon. Delivered next day. Great experience.
6 januari 2023
Antwoord van PlumbHQ
Thank you Andy for your awesome review. It really means a lot to us. We're really happy you had a great experience and hope to see you again soon! Thanks, PlumbHQ
Kept up to date with delivery…
Kept up to date with delivery throughout. Delivered on time. Definitely recommend
Bought pump to boost water to my shower, not as strong as I wanted, but does the job we can now have a hot shower
4 januari 2023
Antwoord van PlumbHQ
Thank you Darren for your review. It really means a lot to us. We hope to see you again soon! Thanks, PlumbHQ
Antwoord van PlumbHQ
Thanks for your great review. It really means a lot to us. We hope to see you again soon! Thanks, PlumbHQ
Delivery was an extra week
17 november 2022
Antwoord van PlumbHQ
Hi Ritchie. Sorry to see your negative review. In this instance we had a very rare issue with stock. We notified you of the delay and gave you the option to cancel. You didn’t reply, so we sent the order as soon as possible. We hope to see you again and deliver our normal service to you. PlumbHQ
Quick delivery
Quick delivery
Pump does the job pressure has been improved on my gravity water supply
And a good price
Very easy to fit I've done 2 now
21 oktober 2022
Antwoord van PlumbHQ
Hi Barry, thanks for your great review. It really means a lot to us that you had a good experience. We hope to see you again soon! Thanks, PlumbHQ
Very simple.
I knew what I needed but all information and explanations where there just in case. Everything was explained about stock and delivery. It was delivered very quickly. Brilliant. Thank you
15 september 2022
Antwoord van PlumbHQ
Hi Emma - thank you for taking the time to review. We’re delighted you had a great experience. We hope to see you again soon! Thank you!
Very helpful when the delivery went…
Very helpful when the delivery went astray. All sorted by the following day.
7 september 2022
Antwoord van PlumbHQ
Hi Christine - thank you for your great review. We really appreciate it! Good luck with your bathroom and we hope to see you again soon! Thank you!
Very good service and prompt replies
Very good service and prompt replies. Excellent.
23 augustus 2022
Antwoord van PlumbHQ
Hi Mike - thank you for your great review. Please let us know if we can help you again in the future! Thanks again
Unfortunately I do not know where to…
Unfortunately I do not know where to start with this company it is my first time that I have ever used or purchased anything from this company.
Prior to placing my order this company promises people to deliver the next day so I chose the next day delivery and because of the next day delivery I placed an order as I was happy with it this was Friday so the next delivery date would be Monday 8 August 2022.
Due to PumbHQ choice of Currier my delivery never happened as promised due to this I lost £300 from taking a day off work I had to cancel the plumbers which I had booked in for August 9 this occurred in more money being lost as I had to pay a cancellation fee on top of this I cannot get the plumbers back as unfortunately they’re busy and it’ll take another 10 days before I’m able to book them. I emailed PlumbHQ And explains everything .
Today August 9 I woke up at 6 pm I tracked the parcel it was still in the same place as it had been since Sunday at 7 am I tracked the parcel again unfortunately no updates I then rushed to catch my train So I can go to work and not lose another £300 unfortunately I have no idea if this was ever going to be delivered.
Around 10 am I got a reply back it says I am sorry for any inconvenience this may have caused and that’s my Parcel was out for delivery today of course I was not home I was at work I could’ve not possibly take another day off work as I work in a hospital I could’ve not possibly lost another £300 I did not even know this was out for delivery today as I have not been made aware or nothing I literally did not know nothing so how did these people expect me to turn my life around just because they decide to choose a currier That has 1 1/2 star rating 85% of the reviews of the Corrie being used what else would you expect to happen the email said that it was their fault and not ours they tried to find a solution for me and the solution were the normal things that I am entitled to as a customer such as we can give you a refund back of course you can give me a refund back I am entitled to a refund back should I choose to do so we can reschedule for the parcel to be delivered tomorrow of course you will reschedule for the parcel to be delivered tomorrow that is your responsibility to do so I have paid for products of course you’re gonna do that I did ask who is going to cover all the costs that have occurred of course no one will do that all I got was the bottom line is take it or leave it we cannot do anything else about it they blame the company and obviously not take responsibility for their failures I have not chosen FedEx to deliver my parcel PllumHQ decided to use them knowing that they only have 1 1/2 star rating of course things will go wrong will always go wrong why should I suffer for your choices that you make an apology from you guys means nothing you guys apologise because you are at work you’ll have to apologise but that apology is not a sincere apology means nothing that apology will not get my delivery that apology will not get my plumbers back that apology was not compensate for nothing so I have no idea how you guys have 4 1/2 star rating here but this is shambles the service I got it wasn’t Sultan disgusting no solution that works for the customer whatsoever all you have to do is arrange the delivery at my toes and address at my toes and time and maybe make up for it but not just to tell me to put up with it this is disgusting shambles I have no one outside I will never ever ever do business you guys should not exist
9 augustus 2022
Review zonder uitnodiging
Antwoord van PlumbHQ
Hi Besim, thank you for taking the time to leave us your feedback. Unfortunately, as we explained to you over the phone, this type of delay is incredibly rare and was a result of issues at the Fedex depot. As soon as we were aware of the delay we worked with you over multiple conversations to find the best solution for you, including resending the item, delivering to a neighbour, and offering collection. Unfortunately you were not willing to accept any resolution, and so we refunded you immediately.
Antwoord van PlumbHQ
Thanks Eamon! Please don't hesitate to get in contact when you need some help.
Very happy with the service and…
Very happy with the service and delivery of the pump and its works well with our new shower
Many thanks
Mark Radford
21 juni 2022
Antwoord van PlumbHQ
Great news Mark. Please let us know if we can help you with anything else.
Antwoord van PlumbHQ
Thanks Ian. Really glad you had a great experience.
Really helpful staff.
7 april 2022
Antwoord van PlumbHQ
Hi Richard. It was our pleasure to help you find a solution for your problem. Please let us know how you get on!
Great service
Great, helpful customer service. Quick delivery and easy to use website. Makes my DIY jobs simpler!
18 maart 2022
Antwoord van PlumbHQ
Thank you so much for your awesome review! We're so glad we can be here to support you. Let us know about your next project!
Best costumer service 10 out of 10
11 maart 2022
Review zonder uitnodiging
Antwoord van PlumbHQ
Thank you so much for your awesome review! We really appreciate you sharing your experience.
Verry good works great
10 maart 2022
Antwoord van PlumbHQ
Thank you so much for your great review, Darren. We really appreciate you taking the time to share your experience.
Antwoord van PlumbHQ
Thank you so much for taking the time to leave an excellent review. We really appreciated the opportunity to support you. Please let us know if we can do anything for you in the future!
Great experience
13 februari 2022
Antwoord van PlumbHQ
Thanks for your great review Leszek. We're so glad we hit the mark for you. We hope to see you again soon!
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