Pocketgames Reviews 14

Antwoord van Pocketgames

19 mrt 2026

Hi Fleur,

We’re really sorry to hear about your experience especially given this was a Christmas gift. We understand how disappointing that must be.

We’d like to clarify that we did respond to your enquiry with troubleshooting steps to help get the console working again, including guidance around charging, resetting the device, and checking the SD card. It’s possible our response may have been missed, but we certainly did not intend to leave you without support.

Issues like this are often related to power or SD card setup and can usually be resolved quickly with a few checks. If the console is still not working, we’re more than happy to continue assisting and find a proper solution for you.

Please feel free to reach out again with your order details so we can prioritise this for you.

Pocket Games Support Team

Antwoord van Pocketgames

19 mrt 2026

Hi Bec,

Thank you for your update we appreciate you acknowledging that we were able to get in touch and resolve this.

We’re very sorry for the initial experience, especially given this was for your son’s birthday. Once the issue was brought to our attention, we acted promptly to provide a resolution.

We always aim to support our customers fairly and ensure any issues are handled as quickly as possible.

If there’s anything further you need, please feel free to reach out.

Pocket Games Support Team

Antwoord van Pocketgames

19 mrt 2026

Hi Petra,

We’re sorry to hear you feel this way, and we appreciate you taking the time to share your experience.

To clarify, when you contacted us regarding the SD card issue, our team responded promptly and arranged replacement SD cards for both units at no additional cost. We also provided a return shipping label at our expense to assist further if needed.

Regarding shipping, while we always aim to accommodate requests where possible, upgrades to express shipping are not guaranteed as part of replacement shipments. In this case, there was a processing error, which we acknowledged transparently at the time.

We’re glad to hear the replacement SD cards were successfully delivered and that the issue was ultimately resolved. We also take your feedback on board regarding system setup and will continue improving our quality checks.

Our goal is always to provide fair support and practical solutions for our customers, and we believe we acted in good faith to resolve this matter.

Pocket Games Support Team

Antwoord van Pocketgames

19 mrt 2026

Hi Crystal,

We’re sorry to hear about your experience we understand how frustrating situations like this can be.

After this was raised, we worked directly with Australia Post who confirmed the parcel was successfully delivered and provided delivery confirmation, including photos showing where the item was left.

As the parcel was fulfilled and delivered by the courier, this outcome was also reviewed independently through PayPal, who assessed the case and ruled in our favour based on the delivery evidence provided.

We always aim to support our customers where possible, and in cases like this we rely on the courier’s investigation and confirmation. If there is ever a delivery concern, we’re more than happy to assist in lodging investigations and guiding customers through the process.

Pocket Games Support Team

Antwoord van Pocketgames

19 mrt 2026

Hi Vicente,

This review appears to be intended for a different business. Pocket Games is an Australian retail store that sells physical products such as trading cards and gaming accessories — we do not operate any slot games, online gaming, or betting services.

As such, the experience described does not relate to our business.

We kindly ask that you review and update your post if this was made in error.

Pocket Games Support Team

Antwoord van Pocketgames

19 mrt 2026

Hi Shalinda,

We believe this review has been posted in error. Pocket Games is an Australian retail store that sells physical products such as trading cards and gaming accessories — we do not offer any form of online gaming, deposits, withdrawals, or bonus cash services.

As such, the experience described does not relate to our business.

If this was intended for another company, we kindly ask that you review and update your post accordingly.

Pocket Games Support Team

Antwoord van Pocketgames

19 mrt 2026

Hi John,

Thank you for your feedback we’re glad to hear you’re enjoying the console itself and the experience it provides.

We’d like to clarify that your messages were responded to, including follow-up communication after your review was posted. We always aim to assist customers as quickly as possible and do not ignore support requests.

Regarding SD cards, while issues can occasionally occur with any electronic component, we’re always happy to assist with troubleshooting or replacements when customers continue working with our support team.

We also recommend caution when modifying system files, as this can lead to corruption or unintended issues if not done correctly.

If you’re still experiencing any problems, we’re more than happy to assist further and ensure this is resolved properly.

Pocket Games Support Team

Antwoord van Pocketgames

19 mrt 2026

Hi Chuba,

We take claims like this very seriously, however we’ve been unable to locate any order under your name based on the details provided.

We do not mark orders as dispatched unless they have been physically handed over to the courier. In some cases, tracking updates can be delayed on the carrier’s end, but they do update once scanned into the network.

As this review is from 2024 and we have no record of this order, it’s possible there may have been a mix-up with another store or the order was placed under a different name or email.

If you’re still experiencing an issue, please contact us directly with your order number so we can investigate this properly.

Pocket Games Support Team

Antwoord van Pocketgames

19 mrt 2026

Hi Kris,

We’ve reviewed this again and still cannot locate any order under your name in our system.

As this review is now over a year old, we believe there may have been a mix-up with another store or the order may have been placed under a different name or email.

If you’re still experiencing an issue, please reach out to us with your order details and we’ll be happy to look into it further.

Pocket Games Support Team