Poly & Bark Reviews 118

WORST EXPERIENCE EVER resulting in this online company KEEPING $383.38 in “fees” for No Couch, No Product whatsoever with unclear and conflicting communication that customer service (Jessica Carter and Dave P) claims they cannot refund. The 1st line of this company’s statement claims a “hassle-free delivery” which was nothing but a hassle from the start—I should’ve known better than to trust a large purchase from an online company. From the beginning, dates for delivery were completely off by a FULL MONTH (which we had planned/coordinated to be delivered on the dates we were given) due to an unforeseen water leak/renovation. I tried repeatedly to coordinate with their transportation company which assured me each time an automated delivery window could not be met to ignore the automations, that they would deliver on a certain day that worked for me, which they Did Not; in fact the opposite happened when dates/windows started coming closer together becoming completely unreasonable to the point of purposely accruing “fees”by sending texts/emails for less than 24 hours notice on days the company was closed (Sundays) so you could not “refuse” the delivery time—LITERALLY ON EASTER Sunday afternoon a delivery notice was sent saying the couch would arrive 9:30am the next day Monday, less than 24 hours notice on a holiday weekend when we were unavailable with family BUT could not call and refuse delivery on that same day as Sunday they are closed! Poly & Bark said “storage fees” were now accruing and had to be paid before any delivery (which I thought I would work out with customer service explaining this situation) but the transportation company kept on initiating delivery! I finally decided to just pay some fees just to get the couch delivered which Poly & Bark said they had sent to me (they did not, no email record/attached correspondence, and in fact quoted 2 different numbers up to $550!!)and were to be paid by the end of the week. When I contacted them the inquire the clarification of the actual amount and where to pay on Friday they said they had already started the return process (it was not yet the end of the week) and I would be charged NOT ONLY those fees but additional restocking fees and I would not be refunded the white glove service fee (setting up couch, etc) even though that service was clearly never provided (to this point “read the fine print on this option” was the excuse.) This company miscommunicated at best, but moreover blatantly lied through transportation and emails all the while acting helpful, and in the end kept $400 and returned my paid for couch without consent. The crazy part is as I had good intentions and really needed that couch in an already stressful situation, I was actually thinking of ordering again UNTIL I saw they kept $400 with no apology or recourse. Lessons learned. Unfortunate experience. I’m not sure I’ve ever written a negative review but I’m writing now hoping this saves others from a truly frustrating loss of an experience.

Really happy with our Zion leather sectional. Shipping was faster than expected. Beautiful sofa! So far so good and it's holding up nicely considering I have four dogs. Very comfortable too :)

Amazing customer service! Delivery time was super fast, and quality of our dining chairs is outstanding. Beautiful craftsmanship on the chairs, and very comfortable. Would definitely purchase from Poly & Bark again!

Getting a fabric swatch was key to make sure the color was right. Ordering online was easy. I was kept updated on the status of my sofa order. The delivery process was great. Kept informed on the date. On the delivery date I could follow the truck online and knew exactly when it would arrive. Guys were great in unpacking and setting it up. Love the new sofa. Well made, with great cushions, I would definitely order from Poly and Bark again.

I love Poly&Bark. As a designer, I try to source quality furnishings at a reasonable cost, and they always hit the mark. I bought 6 new dining chairs for my own home, and love them. The dark chocolate color is beautiful and easy to clean, and the shape of the chairs are comfortable and easy on the eye.

Great selection, beautifully crafted furniture, high quality, affordable prices!

The set of swivel chairs look great, but I’m not sure they’re really worth the price. The delivery part could’ve been better — we ended up having to bring the chairs down ourselves since the delivery team doesn’t do that. Overall, I probably wouldn’t buy them again because the quality just didn’t match what I expected.

Easy to Order - Delivery was difficult with the provided delivery company

The ordering process was seamless—we placed our order online and received the couch about three weeks later. It looks beautiful uncovered, though we usually keep it protected since we have two small dogs and want to avoid scratches. As for comfort, I’d say it’s fair.

We ordered a brown leather sofa. Very happy with the order! Sofa is great quality and perfect size. Well-made. The order arrived very quickly. Overall, very satisfied and would recommend.

The purchase experience was easy and the sofa was actually in stock and ready to ship! My leather sofa is high quality for the price point and is very comfortable. I will shop with Poly & Bark again.

The sofa arrived quickly, the drivers took great care bringing it inside, and it is absolutely beautiful! It has that “old money” look that I searched high and low for. The color is absolute perfection. I’m in love!

Everything was seamless. The ordering process was easy, and the delivery of a couch and two chairs to our living room was perfectly smooth. We are enjoying the style and comfort of our new furniture.

I wrote a negative review about a sofa that I purchased and they deleted the review from the website. Not cool

The sofa is incredible! So comfortable and made very well. The communication and customer service is great! I highly recommend doing business either this company!

I purchased a leather sofa and chair from Poly & Bark. The quality is exceptional as well as the delivery. I highly recommend and will purchase from them again.

Great sofa, very comfy. I think it’s going to hold up well. The fabric is soft and has visual depth.
Price was great, delivery was fast. All we had to do was install the legs. Easy!

Great chairs! The quality is amazing. Super happy with my purchase. Ordering and shipping was excellent too.

Entire couch-buying process was great. They did a great job of communicating every step until we got our beautiful couch which was even better than we dreamed.