Ponthirgroup Reviews 

visited today 3rd March with a problem with the near side rear door. After waiting an almost hour we told all fixed. We then left to go to our car only to discover nothing had been done to the door. we went back to the service desk to report this. Apparently the person we spoke to on the phone to book this in did not mention the door. We learnt today that person no longer works at Ponthir Hereford. After this unfortunate experience Dan very quickly sorted the problem out. It is very much down to Dan that we left very happy customers our thanks to him.

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Response from the owner 12 minutes ago
Hi Graham,
thanks for taking the time to leave such a great review, glad to hear Dan went beyond the described work to get that sorted for you too. if you could leave the same feedback on our Hereford google review page that would also be greatly apricated.

I booked into Ponthir Hereford for a complimentary pre- MOT ‘ health check’ for my Fiat 500 a month or so before the MOT was due. After the check, I was presented with a breakdown of the state of the car which is low mileage and 7 years old. It said I needed three repairs , apart from two new tyres which I already knew about, and which I bought from elsewhere later that day.

The health check revealed repairs quoted at £360.9 for front brake discs ‘slightly scored’ and needing an hour and a half’s labour , and £228.47 for the exhaust flex pipe ‘.deteriorated but not blowing’ , needing an hour’s labour. Also £86 to remedy a ‘ creaky door’. a job quoted at 0.6 hour’s labour.

For what it’s worth, I’m a solo female, driving with clean licence for 43 years.
I put my trust in Ponthir as they’ve serviced my car since I bought it from them three years ago.
I braced myself for nearly £600 for necessary repairs and booked the car in.

In the meantime I had a small illness issue and put off the repairs appointment - and thank goodness I did. I asked the AA about Ponthir’s estimate about the state of my car.. Was I being ‘done’?

The Fiat sailed through the MOT at a different Hereford garage, one recommended by the AA ( I'm a member) as I didn’t have a clue who to trust. There had been no problems whatsoever with my car, they said, disbelieving when I showed the Ponthir’s assessment. Brakes slightly scored? Not even slightly. Brake pipe deteriorated? No sign of it. Creaky door!? A spray of WD40 sorted it and Ponthir had quoted £86 with more than half an hour’s labour to fix it !

My Fiat flew through the MOT two days ago with NO advisories. The final assessment by experts was that my car had no issues whatsoever, and the long-standing, experienced motor vehicle mechanics could not understand why I had this Estimate, which, with a service, came to £874. 77.

Now I’m wondering if my previous MOTs and repairs, which came to over £1,000 last year, were another example of a loaded bill aimed at someone who doesn’t have a clue about car repairs. I feel made a fool of, which is upsetting. I’m not going to say anything awful about this company. I’d rather you be the judge.