PoolStore UK LtdReviews 

Reasonable price. Easy to order and very prompt delivery.

Great Service - Winter Chemicals
Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, used and put to bed. Thanks for the advice as usual

5 star service, quick delivery, excellent ranges of products and friendly advice from the team. Always a pleasure doing business with Poolstore.

I ordered the liner from Poolstore UK Ltd via the ‘Gold Service’ and the website says

‘our expert fitters have over 20 years experience’

And

'With the gold service PoolStore will give you full peace of mind because you will not have to do anything. The fitter will come out to you and survey and measure your pool. We will order your liner to your choice of colours and style and when it is ready the fitter will come and take the old liner out and then fit the new liner and refill the pool'

EDIT - they have now changed the wording on their website.

It does not mention anything about the customer deciding whether or not to use the fitter they recommend, and if they do a bad job they will take zero responsibility for their mistakes.

Poolstore do not clearly explain that the contract for the survey and installation has nothing to do with them, even though they pass your details to the fitter and they contact you to arrange the work and then insist on direct payment after the survey has taken place. Something I was expecting to pay Poolstore for, and assumed they would pay their fitter.

Poolstore provide products, not services, and their website is extremely misleading.

Poolstore have removed my initial review and have tried to claim that this review is meant for another company. Please look at other 1 star reviews on this site regarding liner installation. This is not a one off.

I did not choose my installer, he was provided to me via Poolstore. I have clear evidence of this. I wouldn't choose some random guy from Swindon. Poolstore have since provided me with his address to pursue legal action against him. If the truth is that I chose him independently, and he's nothing to do with Poolstore, why would they have his address?

I lost over £6ooo and it cost more than double that to fix the mistakes. The court ruled in Poolstores favour because I paid their recommended installer directly, as instructed by Poolstore. Do not fall into the same trap.

Very competative price and delivery was first class.

very helpful, leaving goods for collection, and adding to order.

Order received very next day. very prompt.

Easy to follow webpage. Good competitive prices and excellent service delivery

The ordered products always arrive promptly. Thank you.

Good prompt service have been using them for a few years without any issue, also you can pick the phone up to them or email them and you can get helpful advice of a quick response.

Always deliver the products within a few days

Easy to order. Lots of products. Swift delivery.
Happy to have been recommended to this company.
More orders to follow.

I purchased a gas pool heater last week, and it was delivered well packed and safe, just the next day. It was commissioned yesterday and so far so good. Cannot ask for more. Thank you.

such fast efficient service.all products top quality.

GREAT WEBSITE, PRODUCTS AND DELIVERY!

I purchased a pool pump that was not fit for purpose and did not work. Tubing separated during use and so started a return within 30 days of purchasing the item. Customer service were difficult, refused to cover return costs and upon returning the item, will not respond to my email requests when I ask when I can expect a refund.