Positive Reviews 92

The most appalling & scandulous levels of service waited 7 weeks for a credit of over £400 which actually showed on the account as over £1300 but they are claiming they have undercharged so are back billing which is actually illegal on the dates they are claiming , then told there is only one person in the entire comany that can give a refund called Nitika Singha, yet she never replied to any calls / emails but apparently is annoyed with us so is deliberately ignoring our calls / emails and we were told this by her colleague which is documented.
Overcharged, multiple incorrect invoices that when challenged are told the meter is broken it isnt but apparently it is ....so many errors they cannot explain they just hang up. Promised return calls, never do. ...awful experience and asked to remove this review, its a dreadful experience that I wouldnt want anyone else to experience. Apparently they cant issue credit notes they can only do spreadsheets wow ... what an incompetant company

I was recently sold this company through a broker, I was promised a three-year contract at £300 per month which I was happy to sign. My first bill was £500 for around 23 days although I had sent them an accurate meter reading after about 17 back-and-forth emails they changed it to 370 which I paid.

Another 25 days later, they sent me another £500 bill ignoring my meter readings, they are a complete Con. I’m trying to get out of my contract at the moment and I’m gonna have to get lawyers involved as I have been fraudulently miss sold my contract so it’s a lot of hassle for someone that has a new business.

The customer service is completely appalling, I emailed and called and emailed and called to try and resolve the issue. I heard nothing back. They just kept saying the issue had been resolved which it had not been then they actually called my business from their debt collection company after not paying a bill around less than two weeks after getting it. Harry Russell-Quirk | SwiftSwitch Was the guy who sold me the deal who has ofc also completely ignored me and not help meals this issue

Avoid at all costs

POSITIVE Energy is not good company and its customer service are unprofisional and arrogant. Our company had Positive energy last year and there were aleays wrong bills with wrong meter reading and we had to call them several times every months to correct our bill, now after we left this comapany May 2025, they send us another bill which they are claiming it was standing charge in May 2025, while our contract ended April 2025 and we moved to a new and cheaper energy provider. So be carefull with thid dodge company

Positive Energy trade illegally! Look into their directors and tax records! I was with them only 3 months. I paid them £1180 within that time and asked them if I could leave my contract as I was unhappy with their service, they allowed this! Two years later they threaten me with court action and say I owe them £2000!! My meter reads were done by photograph and email and was calculated at £880 worth of use. Which means they owe me over £200? They refuse to stop action. They are criminals. My husband fell ill due to the stress of this company. Beware and report to ofgem.

The company is poor at communicating, does not respond to reasonable requests like matching meter numbers with Mpans (their bills show mpan the meters do not) bills with building number not names on ?? they ignore meter reading and create false"estimated" bill to take you to court then recognise the actual reading as correct but not before charing you £3500 in fees and disconnections . We had a bill for 23K that was actually less £700 ! awful company in a bad sector . I would not recommend

If I could give negative stars I would. Absolute scam. Avoid at all costs. All the positive reviews on their other trust pilot are paid for - you can see top left of the page they pay trust pilot to gather + reviews.

Disappointing Billing Experience

My experience with Pozitive Energy has been very frustrating.

After moving into commercial premises in November 2024, the business was not fully operational for a considerable period and had limited activity. Despite this, the electricity charges applied to the account appeared disproportionately high for a small shop with restricted usage during that time.

I requested a review of the account using the actual meter readings from the move-in date and the most recent reading provided, asking for the charges to be recalculated strictly based on verified consumption. I also asked for a clear and transparent breakdown explaining how the figures were calculated.

For a small business, dealing with unclear billing and having to request recalculations is both stressful and time-consuming. I would encourage other business customers to carefully monitor their meter readings, check billing periods, and ensure charges are based on accurate consumption data.

Please dont use this company!!
After 18 months...still no result. No smart meter. No progress on getting a smart meter installed. 24 site surveys sent in. Weekly phone calls to start new enquiry logs...all closed by PE without resolution or any progress.
Double billing with no explanation. Different amounts of money taken twice a month. No access to the engineering team who send a smart meter. No progress at all.
Oh! I was emailed by a team whose english grammer was so poor that they accused me of abuse of the company for posting the truth! And they claimed that a new meter was fitted in June! D'oh!!

Wow ! A company with 86% 1 star reviews. Really tells you something. Personally, I wish I could give zero stars. Just changed to suppliers who actually care about our business.

My businesses were with PE and they started charging us after the old owners left. Now has had to get the ombudsman involved.

Rubbish STAY FAR FAR AWAY go with British gas or any other providers. No help. SCAMMERS SCAMMERS SCAMMERS.

This is a joke of a company, they put a hold on the account so my broker could not transfer the supply, hence charging top rates to tip you off, please do not consider this outfit as they will put you in the same position. Over £3500 for a month, when broker is £9000 for the year, DO NOT go anywhere near these, you have been warned..... Why you cannot put less than I 1 is a shame as they deserve anything

Very poor experience with Positive Energy. Customer care is extremely unprofessional and ineffective. No one takes responsibility, and issues are repeatedly passed around without any resolution.

Communication is unclear and frustrating, and it feels like customer concerns are simply ignored. This has caused unnecessary stress and wasted time.

Based on our experience, we do not trust this company’s customer service and would strongly advise others to be cautious.

SCAM!!!! avoid at all costs

Ongoing failure to fix a faulty meter and completely unacceptable service.

My electricity meter has been faulty since 9 December. The screen cannot be read and the smart functionality has failed, meaning I cannot provide readings. Despite repeated reports and complaints, the meter has still not been inspected or replaced. I am now being told the earliest estimated visit is 10 March — almost three months with a faulty meter.

During this time, Pozitive Energy has relied on inflated estimated bills, which are almost double my normal usage, despite the fault being logged.

I was also told my complaint had been “closed and resolved” even though no engineer had attended and nothing had been fixed. When I called to challenge this, I was refused access to the complaints team.

I have now escalated this matter to the Energy Ombudsman for the second time with the same company. On the first occasion, I was awarded £200 compensation. Given the length of time, incorrect billing, and ongoing failure to act, this case is worth significantly more.

My advice to anyone dealing with similar issues: go straight to the Ombudsman. Based on my experience, I would strongly recommend staying away from this company.

Horrendous company. Please avoid at all costs. We unfortuantely are 2 years into a 5 year contract and we have nothing but problems. Constant billing errors, direct debits either not being taken or taken twice. Rude, aggressive and unhelpful Customer Service. This company is the worst i have ever dealt with. AVOID AVOID AVOID!!

If there was a minus score this terrible company would deserve it.
Colossal errors on bills, despite having a smart meter, incorrect removal of funds, desperate customer service, arrogant email communications, this company should not be allowed to operate.
Shocking!! Stay far far away.

Just been told by PE that we are tied into them for a further three years because we did not apply to change our supply to another supplier soon enough. Apparently we should give a minimum of 365 days!!
Total Scam and probably explains how they managed to block a previous application

As a landlord I took over the property from my tenant who left because Positive were a nightmare with billing. Now I can see why because I've been trying to set up my own account as occupyer for 2 months and they just keep sending me generic emails saying we're are dealing with it, meanwhile they have me on deemed rates. This is deliberate to ripp you off for as long as possible before you can enter into contract rates. Am shocked by the other reviews that the Ombudsman hasn't shut them down yet!

Valentina Lopes was first rate . Thank you.

i am out of contract after 5 years of misleading information inaccurate bills . now POZITIVE ENERGY are refusing to make me switch to another user despite being out of contract them
they are no over charging me and I am in the process of seeking legal action

I have written to then called them but I'm getting no help and the bills keep pilling
I wont advise anyone to use Pozitive energy