Found a Bolt in My Protein… Here’s Why I’m Staying.
I had an unexpected issue where I found a metal bolt in one of my protein bags. Naturally, that was concerning but what really matters to me is how a company responds when something goes wrong and these guys really stepped up.
Patrick and the team took it seriously straight away. They investigated the batch, explained exactly what happened, and put measures in place to ensure it couldn’t happen again. The communication was clear, honest, and professional the entire time.
They refunded my entire 5 bag order (even though only one bag was affected), sent out 3 additional bags, a bag of creatine, and even included a golden scoop. That level of ownership and customer care is rare.
Mistakes can happen in manufacturing, what matters is how a company responds. These guys stepped up, communicated clearly, and resolved everything professionally and quickly.
I’ll be continuing my subscription and supporting the brand. Massive respect to the team.








