When their ad popped up on my computer and showed some of their products I was impressed. Then I started looking at more of their items and WAS APPALLED! The items were vulgar and had no place being... Toon meer
Bedrijf heeft geantwoord
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Absolute scammers, do not buy anything especially their "resin beach letters" my order cost $150 & I ordered 2 letters & a heart resin, which are described as resin filled with beach items eg. Shells,... Toon meer
Bedrijf heeft geantwoord
The items I have bought are High Quality, Quick response and shipping. Items are exactly what is posted.. Came in separate shipments and each was tracked down very easily. Customer service (Mine was M... Toon meer
Bedrijf heeft geantwoord
I had a Great Experience with these Folks, although in certainly takes Time to received an order. Finally it came and it is Perfect, just what I wanted. Always returned my email questions, and they... Toon meer
Bedrijf heeft geantwoord
3,5
Gemiddeld
33 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Ordered a game; never received
Ordered a game, which provided me with a "tracking number". The number showed my package was delivered to my mailbox; it was not. I reached out to the company to let them know I did not receive my package. They provided me with a different "tracking number" that the USPS had no record of existing. The customer service rep is asking for my name, phone number, address, etc to clarify this matter. At this point, I am going to count my losses, as I do not feel comfortable giving so much personal information to a company who should already have this information. I sent them a screenshot of my confirmation email with proof of purchase. Do not do business with this organization!
It has been 6 weeks, and I still have no resolution.
28 december 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer:
Thank you for sharing your shopping experience with us. We apologize for the problems you encountered during order tracking and communication.
We understand your concern for personal information security and solemnly promise that all information used to verify orders will only be used for after-sales processing and will not be used for any purpose unrelated to the service. To better solve your problem, you can contact any of the following email addresses and we will arrange for someone to handle it for you as soon as possible:
Customer Service Email: presentgivers@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We attach great importance to your feedback and sincerely hope to properly solve this inconvenience for you. If you have any questions, you are also welcome to communicate with us directly for confirmation.
Thank you for your understanding and support, and wish you a happy life!
—— Customer Service Director Leah
Is it a scam? No, just really slow shipping with no communication.
It's a scam. Product never comes. OK. It did come but not untill February. I'll save it for next year. The coins are pretty nice but make sure you order them by July if you want them for Christmas.
24 december 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer:
Thank you very much for your valuable feedback. We are deeply sorry for the inconvenience you encountered during the shopping process and attach great importance to the situation you reflected.
Please rest assured that we are always committed to providing reliable products and professional services to every customer. If your order has not been delivered, we are willing to assist you in verifying the logistics status as soon as possible and properly handling subsequent issues.
In order to facilitate us to provide you with personalized assistance as soon as possible, you can send the relevant situation to any of the following email addresses, and we will arrange for someone to handle your problem first:
Customer Service Email: presentgivers@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We sincerely hope to have the opportunity to improve this experience for you, and thank you for your understanding and patience. I wish you a happy life!
—— Customer Service Director Leah
Terrible company and quality control
Terrible company, typical poor quality Chinese products. Ordered a set of 4 kitchen towels. They are meant to be displayed for the holidays, as each has a quote from the movie Christmas Vacation on it. Received the towels and quality control is terrible. Too embarrassed to display them. One towel has a misspelled word on it… The word “Why” is spelled “Whe.” And another towel has a series of words and a comma between them, but no spaces between them. There are also random quotation marks around the words on just one of the towels, which looks super goofy and cheap. Not at all how the towels were depicted or advertised on their website. I emailed and asked for at least a 25% discount since the towel with the misspelling is completely unusable. Company responded and said they couldn’t because their profit margins are so slim. I pushed back and they agreed to refund 25%, but I’m still waiting. Won’t hold my breath. Do NOT order from this company. Cheap, cheap products.
2 december 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer:
First of all, thank you for taking the time to provide feedback on this shopping experience. We deeply regret the quality issues of the product and the failure to process the refund as scheduled, and sincerely apologize for the inconvenience caused to you.
We attach great importance to the opinions and suggestions of every customer, and are always committed to continuously improving the quality of products and services. Regarding the issues you mentioned, we have reported the situation to the relevant departments for review and will fully cooperate with the follow-up processing.
To speed up the progress of assistance, you can contact us at any time through any of the following emails, and we will give priority to follow up and properly handle it for you:
Customer Service Email: presentgivers@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
Thank you again for your understanding and patience. We sincerely hope to improve this experience for you and look forward to the opportunity to regain your trust.
—— Customer Service Director Leah
Taken money
Taken money, took weeks to supply tracking and tracking number says unknown.
No response except for sending the same fake tracking number.
DO NOT DEAL WITH THIS COMPANY
20 november 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer:
We deeply regret and sincerely apologize for the unpleasant experience you encountered during the order logistics and service process. We attach great importance to every problem you report, especially the shortcomings in order tracking and customer service response.
Please rest assured that we will never deliberately mislead or delay. If the logistics order number you received cannot be queried normally, we will immediately assist in verification and provide effective updates. You do not need to provide order information repeatedly, you can contact us directly through any of the following emails:
Customer Service Email: presentgivers@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We promise that someone will be responsible for following up for you and are committed to restoring a satisfactory shopping experience for you. Thank you for your understanding and patience, and we look forward to solving your problem as soon as possible.
—— Customer Service Director Leah
I wish a could give ZERO….China Scam…
I wish a could give ZERO….China Scam fake order # fake tracking! I will no longer trust any advertisers on Facebook
11 november 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer:
Thank you very much for your message. We deeply regret your current shopping experience and sincerely apologize. We understand your concerns about the order and logistics information, and we sincerely value the voice of every customer.
We promise that every order will be strictly processed and shipped. If there is an abnormality in the order number or tracking information you receive, we will immediately verify and handle it for you to ensure that your rights and interests are not affected. You can contact us at any time through the following methods:
Customer Service Email: presentgivers@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
Please rest assured that our customer service specialists and supervisors will pay close attention and actively assist you in solving related problems. We sincerely hope to have the opportunity to restore your trust. Thank you for your patience and understanding.
—— Customer Service Director Leah
Their stuff is complete junk
Their stuff is complete junk. I received items immediately said I wanted to return for a refund. After going back and forth for 18 emails I went to PayPal to dispute it. Presentgivers offered me a full refund with item return. They gave me their address in Chinese. I told PayPal, they said use the translation button. Went to post office with address. They said it wasn't a valid address. I'd also have to pay $30 for shipping. More back and forth to get the correct address, PayPal wouldn't do anything because they offered the refund with item returned. I finally disputed with my credit card, they denied my case because I authorized it. Then I called them and fought because of all the BS I went through etc. They reopened case. We'll see how it goes. DO NOT BUY FROM HERE!!!!!.
23 augustus 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear customer,
Thank you for sharing your shopping experience in detail. We sincerely apologize for the trouble and inconvenience you encountered in handling the return. Please believe that the PresentGivers team is always committed to providing timely, clear and fair after-sales service to every customer.
Regarding the address communication problem and the inconvenience in the return process you reported, we have attached great importance to it and will further review the relevant links to optimize the way of providing the return address to ensure that customers can operate smoothly. We also understand and regret your dissatisfaction and disappointment caused by the shipping cost and multi-party communication.
To help us handle your problem more quickly and properly, you can contact our dedicated customer service team at any time through any of the following methods:
Customer service email: presentgivers@customerservice2025.com
Customer service director email: Leah@customerservice2025.com
We hope that there will still be an opportunity to assist you and improve this experience. Thank you for your feedback, which is crucial for us to continue to improve the quality of our service.
—— Customer Service Director Leah
Can I leave 0 stars
Can I leave 0 stars? I ordered two neat gift boxes for Christmas and they sent me two cheap shirts? Luckily I paid with PayPal and I am disputing it and will hopefully get something back. I ordered the items on 9/25/24 and received the shirts 10/10/24
25 september 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer:
Thank you very much for taking the time to report the problem and we are deeply sorry for the trouble caused by this shopping experience. You mentioned that you received goods that did not match the order. We attach great importance to this situation and have forwarded the relevant feedback to the after-sales service specialist for urgent follow-up.
We understand that this order is a holiday gift, and it is indeed disappointing to receive the wrong goods. In this regard, we sincerely hope to have the opportunity to further verify and properly handle the relevant issues for you.
If you are still willing to give us a chance to remedy the service, please feel free to contact us at any time through the following methods:
Customer Service Email: presentgivers@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We will wholeheartedly provide you with active and effective assistance. Thank you very much for your understanding and patience, and thank you for your promotion and support for our service improvement.
—— Customer Service Director Leah
Scammers
Placed an order on 9/9/24, and my CC was charged. Today is 9/30/24 and my order has still not been received. I’m started a dispute claim. Bad on me because I didn’t check reviews first!
9 september 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer:
Thank you for taking the time to leave feedback and sincerely apologize for your experience of not receiving your order as expected. We understand your disappointment and inconvenience and deeply regret the trouble caused.
Please rest assured that we always attach great importance to the shopping experience of every customer and will never ignore any delays or service issues. In response to your feedback, we sincerely invite you to contact us through any of the following methods so that we can verify your order status and provide a proper solution as soon as possible:
Customer Service Email: presentgivers@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We look forward to providing you with help and remedies as soon as possible, and sincerely hope that you can give us a chance to improve and compensate. Thank you for your understanding and patience.
—— Customer Service Director Leah
Order ci10-53635 No Good Company
Order ci10-53635 placed Sept 5th for “buy five-get five free” When order confirmed showed five free didn’t make it.i contacted Sept 5th (date of order) advised them to cancel & refund full amount .Thus began myriad of back & forth “if you want to cancel,etc” I would say Yes-refund & Cancel! Yet another email - I sent at least 1 email a day to cancel-no result. Order not even processed until 9/15 and as of 9/21 was sitting on a dock in China. I continued to issue Cancel/Refund messages with same result. As of today, 9/27, still shipping no satisfaction.
Do Not Do Business With these people! No true communication, no positive result-if they had honored initial order I would have been ok.
I am out $89, no package, not correct order, wanted Refund with no satisfaction. Write this business off-this a a Total Scam-do not order from them! Bad bad juju!
UPDATE: 6/25/25 - Received the Reply below today-Note my review was in Sept. 2024. The reply is a verbatim reply that I received from them in Sept. there was NEVER any response to my messages with a solution. There were only back & forth messages saying same thing with different names. I’m STILL out my $89 and I still don’t have what I ordered! This company is a TOTAL SCAM!
5 september 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer,
Hello! Thank you very much for leaving your feedback in your busy schedule. We deeply regret that your shopping experience did not meet your expectations and sincerely apologize for your dissatisfaction and inconvenience.
Regarding the issues you mentioned about incorrect display of promotion information, poor communication and delayed processing of order cancellation, we attach great importance to it and have urgently reported your situation to the relevant department for further verification. We are well aware that timely and accurate customer service is the basis for winning trust, and we have no intention of making any customer feel ignored or misled.
We kindly ask you to contact us through any of the following methods so that we can verify and properly handle your order and refund as soon as possible:
Customer Service Email: 📧 presentgivers@customerservice2025.com
Customer Service Director Email: 📧 Leah@customerservice2025.com
We will assign a specialist to follow up for you, do our best to restore the facts, solve the problem, and strive to bring you a more satisfactory result.
Apologize to you again for this experience. We value the voice of every customer. Thank you for your reminder and supervision. We will continue to optimize the service process accordingly.
Best wishes!
—— Customer Service Director Leah
Scammers!!!
Absolutely do not buy from this scam. I should have known better and checked out reviews before placing an order.
I never received the order and emails have gone unanswered.
Live and learn. BEWARE!!!
19 juli 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear customer, hello:
Thank you for taking the time to leave feedback. We sincerely apologize for your failure to receive your order and the inconvenience in the communication process.
We attach great importance to the shopping experience of every customer and understand your current troubles. Please believe that your voice is very important to us, and we have no intention of ignoring any customer email. To ensure that your problem can be handled promptly and properly, we sincerely invite you to contact us through any of the following emails:
Customer Service Email: 📧 presentgivers@customerservice2025.com
Customer Service Director Email: 📧 Leah@customerservice2025.com
We will arrange someone to verify the situation and provide you with an effective solution as soon as possible. Your satisfaction is always the direction of our efforts, and we will continue to improve our service process to avoid similar situations from happening again.
Thank you again for your feedback and express our sincerest apologies for this unsatisfactory service experience.
Wish you all the best!
—— Customer Service Director Leah
I never received what I ordered last…
I never received what I ordered last year. I’d ordered 3 ornaments. No items, no communications, no refund. I won’t be fooled by them again.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer, Hello:
Thank you very much for taking the time to leave your valuable feedback. We deeply regret that you did not receive the goods in your past order and did not get a timely response and refund. We sincerely apologize to you.
We highly value your experience and sincerely hope to have the opportunity to further verify and properly handle this matter for you. If you wish, please contact our customer service team or customer service director through one of the following emails:
Customer service email: presentgivers@customerservice2025.com
Customer service director email: Leah@customerservice2025.com
You do not need to provide the order number again. We will do our best to find the relevant order records for you based on the email information you provided and actively assist you in solving the problem.
Thank you again for your feedback and understanding. We are deeply sorry for the inconvenience caused to you. We will also continue to improve our services to avoid similar situations from happening again.
Wish you all the best!
—— Customer Service Director Leah
Never received item I paid for.
Update: Finally received my order after emailing multiple times and requesting a refund after waiting so long. They had trouble delivering my product and didn’t contact but me but just sent it back to the warehouse. I will not order from Presentgivers again!
I ordered an item 4 weeks ago and I still have not received my item. I emailed the company saying I never received the item and couldn't follow the tracking either. I was told it would be to my shipping address in a few days, but it still never arrived. I was looking forward to giving this item to my daughter. Disappointing
7 juli 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear Customer, Hello:
Thank you very much for sharing your shopping experience with us. We are deeply sorry for the delay caused by the delivery problem in this order and for not being able to provide you with effective assistance in a timely manner. We express our sincerest apologies to you.
We understand your disappointment in this experience very well and we are deeply sorry that we did not meet your expectations.
In order to better understand and follow up on this matter, please contact us through any of the following methods and we will have someone responsible for providing you with follow-up assistance:
📧 Customer Service Email: presentgivers@customerservice2025.com
📧 Customer Service Director Email: Leah@customerservice2025.com
We promise to continue to improve our service processes, improve communication efficiency, and avoid similar situations from happening again. Thank you again for your feedback, which is of great significance to our service improvement.
I wish you a happy life and all the best!
—— Customer Service Director Leah
Absolute scammers
Absolute scammers, do not buy anything especially their "resin beach letters" my order cost $150 & I ordered 2 letters & a heart resin, which are described as resin filled with beach items eg. Shells, sand etc. What I received was 2 letters with a fuzzy, blurred picture stuck onto the top of the letter & the "beach heart" was see through with no colour & nothing in it. They use every excuse under the sun to not refund you, dont waste your money or time.
18 juli 2024
Review zonder uitnodiging
Antwoord van Presentgivers
Dear customer, hello:
Thank you very much for taking the time to give us feedback on this shopping experience. We are deeply sorry that the product you received did not appear as expected, and for the trouble caused in the subsequent communication process.
We attach great importance to your opinions and sincerely hope to have the opportunity to properly handle this matter for you. Regarding the product quality issues and after-sales communication experience you mentioned, we will immediately feedback to the relevant departments and carefully check the overall status and process.
In order to further assist you in solving the problem, please contact us through any of the following emails, and we will have someone follow up for you first:
📧 Customer Service Email: presentgivers@customerservice2025.com
📧 Customer Service Director Email: Leah@customerservice2025.com
We attach great importance to the satisfaction of every customer, and your feedback will help us continuously improve product quality and service level. Once again, I regret that this experience did not satisfy you, and thank you for your understanding and tolerance.
—— Customer Service Director Leah
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