Variety of products, excellent pricing, super fast, dependable shipping! Great Customer Service. User friendly website. They're a Five * * * * * Star company! Order number #3000200804 (placed on M... Toon meer
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Love doing business with you guys and the prices are great. Sometimes it takes a really long time (in my case 5 days for this order), for you to process and ship the order. Then it takes another 5 day... Toon meer
Bedrijf heeft geantwoord
Love the BULK option. FRE MEGA PACK is new to me and not my usual go to. At 15mg I gave it a try. Flavor, a tad too sweet for me. But I loaded up my used White Fox containers and did not miss a beat.... Toon meer
Bedrijf heeft geantwoord
Accurate and intuitive website. The discount page is front and center. Lots of options on the discount page. Order system was good and created no pain points for the buyer. Shipping took a few days, a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Order nicotine pouches online at Prilla.com
Contactgegevens
901 S 1st St, 89101, Las Vegas, Verenigde Staten
- support@prilla.com
- prilla.com
4,2
Goed
2K reviews
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Worthy of Top Vendor Award(s)
Variety of products, excellent pricing, super fast, dependable shipping! Great Customer Service. User friendly website. They're a Five * * * * * Star company!
Order number #3000200804 (placed on Mar 15, 2026, 11:17:57 PM)
15 maart 2026
Total disaster
Total disaster. I placed my order on Friday 10 April. I paid extra to have it shipped via UPS Ground, as I needed it to arrive by 18 April. But the order was not processed until Monday 13 April, when a shipping label was created. UPS claims that they did not receive the actual package until Wednesday 15 April. I called UPS and paid $11.99 to get it here by 17 April. The last update from UPS was on the night of Thursday 16 April, saying that the package was en route from Aurora, CO. I called UPS today and now they're saying that the package is probably lost and I will need to file a claim. Obviously, not all of this is Prilla's fault but I can't help but think that if Prilla promptly sent out the order, none of this might have happened. I definitely won't be using Prilla again in the future.
13 april 2026
Not a big fan of the shipping tracking
Not a big fan of the shipping tracking. No shipping tracking number in my account or email.
17 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
It hasn't even come yet and you have…
It hasn't even come yet and you have asked me to take a survey twice
10 april 2026
Antwoord van Prilla, Inc.
Hello Niklas,
We apologize that we sent survey requests before your order arrived. We value your feedback and will review our survey process to prevent this in the future.
All the best,
Prilla Team
You should allow customers to mix…
You should allow customers to mix flavors in your 50 tin deal. It would have been nice to try other flavors. If end up ordering again from your site.
7 april 2026
Antwoord van Prilla, Inc.
Hello Matt,
Thank you for your feedback. We appreciate you taking the time to share your thoughts about the 50 tin deal. We'll consider your suggestion about mixing flavors to improve the customer experience.
All the best,
Prilla Team
Great products for a solid price
Great products for a solid price. Shipping and wait times were great.
9 april 2026
Antwoord van Prilla, Inc.
Hello Christopher,
We're happy to hear that you had a great experience with our products and shipping times. Thank you for your positive feedback; we appreciate it!
All the best,
Prilla Team
Love the BULK option
Love the BULK option. FRE MEGA PACK is new to me and not my usual go to. At 15mg I gave it a try. Flavor, a tad too sweet for me. But I loaded up my used White Fox containers and did not miss a beat. Micro, perhaps nano, nano smaller pouches than I am used to. Yeah, we notice FRE. But hey, if you take out 2 pickles out of a jar, you can make a few quid. Yeah, the price here for a Mega Pack on Prilla is way better than a 7/11 - but who buys their addiction at 7/11 anyway?
1 april 2026
Review zonder uitnodiging
Antwoord van Prilla, Inc.
Hello Kurt,
We appreciate you sharing your experience with the FRE MEGA PACK. It's good to know you appreciate the bulk option. We understand the flavor was a bit too sweet and the pouches were smaller than expected. We value your feedback!
All the best,
Prilla Team
Site was very easy to use
15 april 2026
Antwoord van Prilla, Inc.
Hello William,
We're happy our site was easy for you to use. Thanks for your feedback!
All the best,
Prilla Team
Quick shipping and handling
Decent prices and they have a lot of variety. From placing my order to the time I received it was barely a week.
8 april 2026
Antwoord van Prilla, Inc.
Hello Rob,
We're glad you found our prices and variety appealing. It's great to know you received your order quickly. We appreciate you taking the time to share your experience!
All the best,
Prilla Team
Love you, but…order processing takes too long
Love doing business with you guys and the prices are great. Sometimes it takes a really long time (in my case 5 days for this order), for you to process and ship the order. Then it takes another 5 days to receive it through USPS. Wish processing was faster or at least more consistent.
15 april 2026
Antwoord van Prilla, Inc.
Hello Heather,
Thank you so much for your continued support—we’re glad you enjoy our prices! We’re sorry to hear about the delays in processing and delivery, and we appreciate your feedback on consistency. We’ll continue working to improve the experience.
All the best,
Prilla Team
Antwoord van Prilla, Inc.
Hello Ben,
We’re sorry to hear this and understand your concern. Please reach out to our support team at contact@prilla.com with your order details so we can look into this and assist you as soon as possible.
All the best,
Prilla Team
I have used your site for a long time
I have used your site for a long time. It is easy to navigate and get the right item. Delivery is great I get my order in one to two days. The prices are great.
6 april 2026
Antwoord van Prilla, Inc.
Hello Michael,
We're happy to hear that you find our site easy to use and that you consistently receive your orders quickly. We appreciate you mentioning our great prices and for being a long-time customer. Thanks for your feedback!
All the best,
Prilla Team
The excise tax charged is robbery
The excise tax charged is robbery. I will not order from you again
25 maart 2026
Antwoord van Prilla, Inc.
Hello Nhan,
We understand your frustration and appreciate your feedback. Unfortunately, excise taxes are outside of our control, but we’re sorry this affected your experience. We appreciate your feedback and we'll review this matter.
All the best,
Prilla Team
Antwoord van Prilla, Inc.
Hello Jeffrey,
We're happy to hear that you enjoyed our selection, pricing, and local staff. Thank you for your positive feedback; it means a lot to us.
All the best,
Prilla Team
I can't buy what I want because the…
I can't buy what I want because the names of the products on your site are incorrect, and thus not allowed to ship to CA notwithstanding the product is on the allowable list.
10 april 2026
Antwoord van Prilla, Inc.
Hello Eric,
Thank you for bringing this to our attention. We’re sorry for the confusion with the product listings and understand how frustrating that must be. We appreciate your feedback and will look into this further.
All the best,
Prilla Team
fairly expedient in processing order…
fairly expedient in processing order and delivery of same. Although the price of product was not as reasonable as I would have expected.
6 april 2026
Antwoord van Prilla, Inc.
Hello Alan,
Thank you for your feedback. We’re glad to hear your order was processed and delivered quickly, and we appreciate you sharing your thoughts on pricing.
Please do not hesitate to reach out if you have any questions.
All the best,
Prilla Team
Fresh pouches arrive when they says…
Fresh pouches arrive when they says they will . Great pricing ! Great experience!
8 april 2026
Antwoord van Prilla, Inc.
Hello Jonathan,
We're happy to hear that you had a great experience with our fresh pouches and pricing! We appreciate you taking the time to leave us such positive feedback.
All the best,
Prilla Team
Between shipping and excise tax the per…
Between shipping and excise tax the per can price went up $0.50. This was not expected and makes the really good deal that you advertise not so great.
8 april 2026
Antwoord van Prilla, Inc.
Hello Ken,
Thank you for your feedback. We understand how unexpected added costs like shipping and excise tax can be frustrating and impact the overall value. We appreciate you bringing this to our attention.
All the best,
Prilla Team
Antwoord van Prilla, Inc.
Hello Larry,
We're happy to hear that our site was easy to use, and we appreciate you letting us know your order arrived quickly! Thanks for your feedback.
All the best,
Prilla Team
Antwoord van Prilla, Inc.
Hello John,
We appreciate your feedback and are so glad we responded quickly! We hope you find our product meets your expectations and provides great value.
All the best,
Prilla Team
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