I bought the Thermogenics knowing what is said to help but what happened is very different. First two days fine, third day was uncomfortable stomach and sudden loose bowels and accidents without... Toon meer
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Lees wat reviewers zeggen
Primal livings products that I have tried do what they say and where possible contain as healthy a product as they can and they work my cologne powder really has improved nails and hailr within mont... Toon meer
Bedrijf heeft geantwoord
Great products that work! Transparency about the components and where the products are made. Clear and useful explanations through their videos. Look for Steve Bennett videos which is the founder of t... Toon meer
Bedrijf heeft geantwoord
Ordered the sleep spray and to my surprise there were some free gifts which was a great surprise and they are very useful so thanks Primal Living Too early to comment on the sleep spray, it seems to... Toon meer
Bedrijf heeft geantwoord
Excellent service and products
5 oktober 2022
Antwoord van Primal Living
Hi,
Thank you for your review.
We are really pleased to hear that you are happy with your purchases and the level of customer service you have received.
We do hope that you continue to enjoy shopping with us in the future, and we look forward to hearing from you again soon.
Kindest regards
Primal Living.
A really good experience
A really good experience, nice and friendly staff if I've had to phone. However, I usually just do everything on the website.
24 september 2022
Antwoord van Primal Living
Hi,
Thank you for your review.
We are really pleased to hear that you have been happy with the level of service of Contact Centre have provided, and we do hope that you continue to enjoy shopping with us in the future.
Kindest regards.
Regular customer.
Have purchased vitamins monthly for a few years now.They provide really good quality vitamins,that are ethically sourced.I have a standing monthly order with them for which I get a generous discount.
24 september 2022
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're very pleased to hear that you have been happy with the service and the products that you have received from us over recent months and we would like to thank you for your continued support.
Kind regards,
Primal Living.
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're very pleased to hear that you have been happy with the level of service that you have received from us and we would like to thank you for your support.
Kind regards,
Primal Living.
top rated vitamins for a very good price
19 september 2022
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're very pleased to hear that you have been happy with the products and the service that you have received from us recently and we would like to thank you for your continued support.
Kind regards,
Primal Living.
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're very pleased to hear that you have been happy with the level of service that you have received from us recently and we will certainly make sure that your feedback is passed along to the relevant department.
Kind regards,
Primal Living.
Brilliant as always .
19 september 2022
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're very pleased to hear that you have been happy with the level of service that you have received from us recently and we would like to thank you for taking the time to let us know your thoughts.
Kind regards,
Primal Living.
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're sorry to hear that you have been disappointed with the service that you have received from us recently and we do apologise for any inconvenience this may have caused you. We are aware that there has been delays with the Royal Mail delivering recently due to postal strikes which may have caused your order to arrive slightly later than usual. We are also sorry to hear that you have found a number of our products out of stock recently and we do apologise for any inconvenience this may have caused you. If there are any particular items that you would like to see, please feel free to contact us regarding these and we will be more than happy to advise further.
If you require any further assistance, please do not hesitate to contact us on 0800 440 2888 or email us at support@primalliving.com.
Kind regards,
Primal Living.
Great company to deal with
Great company to deal with. The staff are lovely and very helpful. The prices are fantastic and the quality of the products cannot be beaten. If could give 10 stars I would.
16 september 2022
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're really happy to hear that you have been happy with the level of service and quality of products that you have received from us and we would like to thank you for taking the time to let us know your thoughts. We will certainly make sure that your feedback is passed along to the relevant departments for you.
Kind regards,
Primal Living.
Frustrated by continued payment…
Frustrated by continued payment problems…. Being informed that my perfectly valid debit card has been refused, order cancelled but later order is confirmed…. This has been going on for months…. Should have been sorted by now.
In addition the mobile app does not work properly. Cannot manage my subscriptions any longer.
Come on Primal Living…. Get these issues sorted or I will go elsewhere.
4 september 2022
Antwoord van Primal Living
Hi,
Thank you for your review.
We are sorry to hear of the issues you have experienced, and completely understand your disappointment.
We have been experiencing some ongoing technical problems with payments, and we are working on a fix, but this is taking slightly longer than anticipated.
Please do not hesitate to contact our Help Team should you encounter any further problems and they will be happy to assist you further.
We apologise again for the inconvenience this has caused you.
Kindest regards,
Primal Living.
Quick and easy
30 augustus 2022
Antwoord van Primal Living
Hi,
Thank you for your review.
We are really pleased to hear that you are happy with the service we have provided, and we do hope that you continue to enjoy shopping with us in the future.
We look forward to hearing from you again soon.
Kindest regards,
Primal Living.
I’ve been taking probiotics for years…
I’ve been taking probiotics for years but stopped a few months ago. I certainly felt a negative difference by not taking them. I’ve re ordered them now
30 augustus 2022
Antwoord van Primal Living
Hi,
Thank you for your review.
Its really good to hear that you have discovered the benefits of taking probiotics, and we do hope that you continue to enjoy shopping with ourselves in the future.
Kindest regards,
Jayne.
excellent quality and excellent value…
excellent quality and excellent value and excellent service. a million percent recommend.
26 augustus 2022
Antwoord van Primal Living
Hi,
Thank you for your review.
We are really pleased to hear how happy you are with your purchases and the level of service we have provided, and we do hope that you continue to enjoy shopping with us in the future.
Kindest regards,
Primal Living.
Best foot cream! Lovely product.
I bought the hemp foot cream and I am very impressed with the texture and smell. The cream sank in almost immediately and did not leave my feet feeling greasy.
The best foot cream I have bought and will certainly buy again. A great product. I love it.
8 februari 2022
Antwoord van Primal Living
Hi,
Thank you for your review.
We are really pleased to hear that you are happy with your Hemp Foot Cream, and we will be sure to pass your feedback over to our team for you.
Please do not hesitate to get in touch if you require any further assistance, and we look forward to hearing from you again soon.
Kindest regards,
Primal Living.
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're very pleased to hear that you have been happy with the level of service and quality of products that you have received from us recently and we will certainly make sure that your feedback is passed across to the rest of our team.
Kind regards,
Primal Living.
Great products
Great products, best prices and excellent customer serivce and delivery! Very happy with Primal Living. Have my vitamins etc delivered every month without even having to think to reorder and no delivery charge!
25 augustus 2022
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We are very pleased to hear that you have been happy with the level of service that you have received from us recently and we would like to thank you for your kind words, we hope to hear from you again soon!
Kind regards,
Primal Living.
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We're very pleased to hear that you have been happy with the level of service that you have received from us recently and we will certainly make sure that your feedback is passed along to the rest of our team for you.
Kind regards,
Primal Living
Excellent quality products and service
Excellent quality products and service
Happy customer
23 augustus 2022
Antwoord van Primal Living
Hello,
Thank you for your feedback.
We're very pleased to hear that you have been happy with the level of service that you have received from us and we will certainly make sure that your comments are passed across to the rest of our team. We thank you for your kind words and hope to hear from you again soon!
Kind regards,
Primal Living.
Having problems getting my…
Having problems getting my subscriptions thru. Told you are having card transactions problems since Feb. Recently received one of my order but when putting the other subscriptions online it's been cancelled again. Did rang helpline but it's a inconvenience to remember to do it.
23 augustus 2022
Antwoord van Primal Living
Hello,
Thank you for taking the time to write this review.
We are very sorry to hear that you have been experiencing some issues with your recent subscription orders and we do apologise for any inconvenience this may have caused you. We are aware that we have been having some issues with our third party system and it's ability to process card payments recently on subscription orders and our team have been working on integrating subscriptions within our own in-house system so this should work much more smoothly in the future. Unfortunately, the amount of coding needed to do this will take some time and we do not yet have a date when this will be completed we're afraid.
However, in the meantime, for any subscription orders where there has been an error, we can temporarily place an order on our in-house system for these items. In order to do this, we would need to speak with you over the phone as we would need to confirm a few details with you. If you would like us to look into this further for you, please give us a call on 0800 4402 888 or email us at support@primalliving.com.
Kind regards,
Primal Living.
Subscription Payment Issues
Consistently informed payment has been declined for my subscription and despite changing payment cards to see if this solved the matter, it didn't and ended up having to order the item at an increased cost. Amazingly using the same card that had previously been declined, the payment went through!!!
22 augustus 2022
Antwoord van Primal Living
Hi,
Thank you for your review.
We are sorry to hear of the issues you experienced when trying to make a payment, and completely understand how upsetting and disappointing this can be.
Please do give our Help Team a call if you wish to discuss this one further, and they will also be able to look at this in more detail for you.
Kindest regards
Primal Living.
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