PrimeCarRent Reviews 43

I wish for both your company and your costumers to meet equal respect and satisfaction in bussines for long lifetime.

I’ve used this car rental service multiple times while my own car was being serviced, and each experience has been excellent. The vehicles are always spotless, communication is smooth and efficient, and Daniel provides outstanding customer service. Definitely recommend their services!

Thank you for the excellent service! Everything was smooth, professional, and with great understanding — as a lady, I really appreciated that all booking conditions were explained clearly and patiently.

Communication was outstanding throughout the entire rental period. The manager, I believe his name was Ritvars, helped me easily exchange the car mid-rental for a larger one and offered great conditions despite the change.

I can confidently recommend this car rental company!

Paslepti mokeciai pasiimant automobili kurie nera pateikti rezervuojant automobili internete. Automobilis atvaromas ne kuri uzsirezervavote bet tas kuris yra laisvas tuo metu. Tai rinkites pigiausia nes kitaip mokesit uz pigiausia brangiau.
Sugedus automobiliui pasakys kad turi 72 val pakeisti automobili.
Kai grazinsit automobili , kaip dabar jau aisku jusu specialiai niekas nelauks grazinimo vietoj. Sistema ivaldyta tobula. Kai jus isvyksrate jums atsius emaila kad automonblio bakas buvo grazintas nepilnas, nors tikrai buvo pilnas, o duotas tikrai buvo ne pilnas. Pasakoma kad virsijote raida, nors puikiai zinau kad nevirsijau. Automobilis buvo duotas su nenunulinta raida ir susisiekus su auto banga ir nusiuntus nuotrauka, jie atrase kad mes raidos neziurime, bet kazkaip pradejo ziureti grazinus automobili.
Jeigu gausite administracine bauda kaip mano atveju 6 eurus uz nedideli greicio virsijima, auto banga tau pasakys mum skolingas 100 euru nes vaziavai su musu automobiliu, bet nepamirsk susimoketi baudos. Taip 160 euru vien todel kad taves nelauke atidavimo vieta ir pasisavinta. Tu esi zmogus isskrides, jie turi tavo pinigus ir ka tu jau be padarysi...likutis depozito vis dar negrazintas, nenustepcoau jeigu ir nesulauksiu visai. Akivaizdus verslo modelis sitos imones...

Their office is located outside the city center, so I had to take a Bolt just to get there and to leave from there. They charged me almost €900 for rim damage that I absolutely did not cause. When I called to arrange the vehicle handover, I was simply told, “I’m on lunch break.” This is completely unprofessional.

I doubt this review will even remain visible, but I feel it’s important to warn others. Please do not use this company.

On top of that, their website reviews are clearly filtered — no genuine negative reviews are shown, and the ones posted there appear to be fabricated. (primecarrent.com = fake reviews).

Additionally their site reviews do not show for obvious reasons. All reviews in their site are fake. (primecarrent . com = fake reviews)

Be aware they can charge you for anything, if the car is dirty, they will charge you (the car I received was dirty beforehand). They gave me a quote that doesn't prove it is an official quote charging me the following :
Please find attached the official repair estimate from Toyota dealer, which details:

Repair costs – €627.33 (for a scratch on a rim that preexisted)
VAT (21%) – €131.74
Vehicle downtime (1 day at standard rate) – €36.00
Damage handling fee – €100.00
Total – €895.07

Be aware, that they modify the dates of your photos and when they are taken. (I am not sure how but they changed the metadata in my photo to say it was taken on a different than the original date.

They do not have an office they just meet you in a parking lot. They might charge you for parking on the parking lot, so be careful of that too.

In general, I would go for a major well known company. I lost my money but I hope this will help others not to be in the same condition as I am.

Absolutely wonderful experience from beginning booking car on 3 julay till shuttle to airport after returning the car.12of julay.
Thanks so much .

Peter Brady

Amazing place where to rent the car, everything was smoothly. We got picked up in airport and brought to car park. After few mins and few signature’s I was on my way. Everything was explained in a good manner by Ritvars.
My first time renting a car in Latvia, thanks for making it amazing guys.
Highly recommended.

Virksomheden ejes af russere. De bruger russiske statsassocierede mailtjenester og kommunikerer primært på russisk.
MEGET USIKKERT. Dine oplysninger risikerer at blive kompromitteret!

Very friendly and quickly. Met me in airport with a car. They frozen 200 euro only. The money automatically refunded in 10 days. Full insurance included in hire price.

I rented a car from Prime Car Rent during my Latvian visit last year October 2024 for a few weeks and I found them absolutely brriliant. Though I booked tnrough a 3rd party, the customer service was top notch from prime car and Emil (if I remember correct) was very helpful in explaining everything.

The car was absolutely beautiful and I will try my best to book with these guys whenever I visit again.

Thank you so much for great service lads 🙏

Fast, easy reservation. Reasonable prices

Excellent conditions, favorable prices, we liked everything. I recommend this company. The car was new, clean and in good condition.

Супер сервис,быстро и без проблем,третий раз пользуюсь услугами PrimeCar и они умеют удивлять,была приятноя неожиданность по прилёту🙂Вам огромноя благодарнасть за отличный сервис💪

Great experience with PrimeCarRent! Good prices, very nice attitude, new and nice car!

Thanks for very professional and well provided service.
I will definitely use Prime car rental again!

Great company - adequately priced, very prompt customer service, and the car we received was brand new. Pickup/return of the car was smooth and easy. Will be using this company again.

I have rented a car Toyota Yaris. Very nice car! Thanks for your service! We was very happy with Yours service!

We rented a car here for our trip in the Baltics and were happy with the service and the car. We got the exact car that we had booked and the car was totally new. The pick up was very easy and went smoothly.

We were helped by Daniel who explained everything in a friendly manner and who’s communication was excellent. I would definitely recommend anyone to book here!

Рекомендую 👍. Приемлемые цены, отзывчивый коллектив, лёгкость в коммуникации

Taking car at Prime Car every time I go Latvia. Cars are always clean and new, staff is very friendly, always having the same guy for years, he is great, just shows how good the Company must be. Easy to get the car and even more easy to return, never had problems.