Prime Pro Solution Reviews 14

I booked an end of tenancy clean for £169, which was clearly described as a full deep clean to a high standard, ready for letting agent inspection. This sounded fair and professional, so I went ahead.
On the day, once the team arrived, I was told the property condition was “worse than expected” and that an additional £50 was required to proceed. With the team already on-site and waiting, I felt put on the spot and had little real choice but to agree. This kind of last-minute price increase, after arrival, is not something I’ve experienced before and didn’t feel right.
The biggest issue, however, is the final result.
Even after paying extra, the clean did not meet the standard that was originally promised. The carpets were left visibly dirty, and when I raised this, I was told that deep carpet cleaning is a separate service. That may be the case, but it was never clearly explained upfront, especially when the service was marketed as a “full end of tenancy clean ready for inspection.”
So effectively:
The price increased after arrival
I paid more under pressure
And the job still wasn’t completed to the expected standard
If additional charges are required to complete the job properly, then the outcome should reflect that. In this case, it didn’t.
To be fair, communication before booking was quick and polite, and the team themselves were professional in manner. But the pricing approach and lack of clarity around what is actually included is a serious concern.
My advice to anyone considering this company: Get a very clear, written breakdown of exactly what is included and what is not before they arrive. Otherwise, you may find yourself being asked for more money on the spot, with limited options to refuse.
Unfortunately, based on my experience, I would not use this service again.

Muito bom, tem meu respeito melhor empresa de limpeza do UK

The service was disappointing, and I would not use this company again.

We paid for a deep cleaning. The team was booked for 10:30 but arrived more than an hour late. Two cleaners, they started in the kitchen, where they spent a significant amount of time on their phones. They even did their personal call on speaker, which was completely disrespectful - I had to move to another floor just to take my own call.

Only around 15:30 did they move on to the rest of the house (5 bedrooms), while the flooring was still unfinished and several areas had been missed. I pointed out missed areas such as a kitchen cabinet and a toilet, but there is a limit to how much a customer should have to chase. The purpose of hiring this service was to make life easier so I could focus on my baby, not to supervise cleaners.

After 18:00, despite the work not being completed and without checking my satisfaction, they were already packed. We then had to clean missed areas ourselves.

The company offered to send another team at no cost, but I had already wasted an entire day of work for them and was not willing to waste more time. We asked for a partial refund to reflect the work, but this was declined.

Ruined 2 sets if curtains . Shrunk the 2 pairs completely creased. Staff could not speak a word of English. Supposed to deep clean pelmet hoovered them for less than a minute. Totally dismissed my concerns , would never like anyone else to experience this shameless ,i have pictures to prove this ,curtains very expensive now thanks to prime pro ruined

They came on time. They were polite, excellent at their work. Showed professionalism. 10 out of 10 recommendation. I would definitely work with them again.

⭐️⭐️⭐️⭐️⭐️

Honestly, really happy with the service. The team turned up on time, were friendly and just got on with the job. They didn’t rush it and the place looked so much better after – proper attention to detail.

Communication was easy from start to finish, and it felt like they actually cared about doing it right rather than just ticking a box. Would happily use them again and recommend to anyone.

Caroline and Martins are excellent professionals. They carried out a deep cleaning of my home to a very high standard. I highly recommend their services.

Top-notch cleaning service. The oven looks brand new, the bathrooms are spotless, and the attention to detail throughout the house was exceptional.

Absolutely amazing job! The oven was cleaned to perfection, the bathrooms were sparkling, and every little detail was taken care of. So impressed!

I was extremely pleased with the service! The house was cleaned to perfection, with great attention to detail. The oven looks brand new — spotless inside and out — and the carpet was completely refreshed, with no stains and a pleasant smell. A job done with care and professionalism. Highly recommend!

Amazing experience with the staff provided, great communication and lovely staff. My property is absolutely stunning, incredibly clean and smelling so good. I will definitely recommend it to all my neighbors and friends. Thank you very much for the service provided, guys

The team was really friendly and did a great job. They arrived on time and worked hard to make sure everything was clean. I really appreciated how easy it was to communicate with them. I’ll definitely use their service again. Thanks a lot

I had an excellent experience with Prime Pro Solution. Their team was punctual, professional, and extremely thorough. The cleaning was done to a very high standard and they even followed up to make sure I was happy with everything. Great communication from start to finish. Highly recommended!