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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Postage costs have increased significantly in the last few months. Photo cropping was terrible on my phone. Used to love Printiki for price and ease but think I'll be going elsewhere

Beoordeeld met 4 van de 5 sterren

If im being honest, I was unsure of how good the photos would be. But I was extremely surprised! They didn't arrive till past the expected delivery date but I assume that's royal mails fault. Beautifu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Haven’t received my photos, it’s almost a week after the the expected arrival date. They gave me an invalid tracking number, so when I call UPS they can’t tell me where the package is. They have no cu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Brilliant customer service. Ordered some prints vital for my wedding in just a few days (left it far too late), I had the cheek to personally email them asking if they could get those sent ASAP I'd... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fotoprintservice

Informatie afkomstig van verschillende externe bronnen

Printiki is easy photo printing for all devices. Order photo prints, create effortless photo books, or turn your photos into posters and other fun products.


Contactgegevens

  • Nachtwachtlaan 20, 1058 EA, Amsterdam, Nederland

  • printiki.com

2,7

Slecht

TrustScore 2.5 uit 5

64 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 5 van de 5 sterren

Quality images

After seeing the mixed reviews I was a little apprehensive ordering from here but honestly the service was great. The images are of good quality and inexpensive too. They were received within a week. I got untracked delivery and found them through the letter box. Thanks Printiki!

5 januari 2023
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you so much for your kind review! ❤️

Beoordeeld met 2 van de 5 sterren

Long shipping

I needed the pictures for a project and until a certain date. It said 3-5 days delivery and I ordered 3 weeks earlier. Pictures didn't get here after a week. Customer Service said he couldn't track them but would send a reprint. I thought the reprint was sent out immediately but I received a message that it was sent out 5 days later. By the time getting here it was too late. The quality of the pictures was ok.

26 mei 2022
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

I'm sorry to hear your prints didn't arrive in time. In case of urgency we recommend selecting the tracked shipping option in the checkout. With the selected economy shipping there is no way for us to track the package. We did order a reprint immediately, but production can take up to 3 working days. Hope you have a better experience next time!

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Brilliant customer service. Ordered some prints vital for my wedding in just a few days (left it far too late), I had the cheek to personally email them asking if they could get those sent ASAP I'd be forever grateful, not expecting any kind of reply just trying my luck, Bjorn replied early Monday morning with an update very kindly and he didn't need to at all so very impressed I heard back.

Now I just need to hope the courier is as efficient as Printiki or I'm in trouble 😂

12 juli 2021
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thanks for your review! Hope you have a magical wedding 💒

Beoordeeld met 2 van de 5 sterren

Charged, but never received my order

I ordered a book for Mother’s Day and still haven’t received it. I got an email on May 5th saying my order was shipped, but when I logged into my account it stated that the delivery date is unknown.

Update 5/28: when I ordered, there was a mention that it would take 5-10business days for shipping. 5/5, I received a note saying my order was shipped. 5/28, still have not received my order. Please refund

23 mei 2021
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

I'm sorry to hear you didn't receive the book in time for Mother's Day. We offer two types of shipping in the checkout: economy and tracked. With the selected economy shipping method we communicated an expected maximum delivery date that was past Mother's Day, so we believe we have been transparent about this possibility. In the future we would recommend using the Tracked shipping option for more time sensitive deliveries. Hope your mother will still love the book you created for her!

Beoordeeld met 5 van de 5 sterren

LOVE - fast, affordable, quality

I just ordered a bunch of photos from here, not only did they come out exactly as I was hoping for, but they delivered SO quick - within 3 days!

I was a little nervous because the price seemed too good and the reviews were kind of all over the place but I had zero issues with this company and that's why I'm writing this review cause they deserve it.

I didn't pay for the faster shipping, just the standard. It says you don't get a tracking number but I did from the shipping carrier and it got to me in no time. I got the small and medium matte polaroid style prints with some customization on them (date and location printed on the bottom in different colors) and they turned out great. Colors came out just as they looked on the screen.

I'm going to be ordering more very soon!.

16 april 2021
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Hi Kristy, we are super excited by your review, this just made our day. Thank you! 😘

Beoordeeld met 5 van de 5 sterren

Happy with my prints, VERY happy with the customer service

I ordered 12 polaroid-like prints from Printiki and they never arrived. It turns out UPS made a mistake and returned them thinking they had the wrong address. I emailed Printiki's customer service and they were kind, clear, and quick to reply. They gave me an immediate reprint and resent them to me at no additional cost. I got them just a few days later. I'm very happy with the quality of my pictures. I am sure I will use them again in the near future. Thanks for the great customer service and wonderful prints!

29 maart 2021
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you so much for your kind review! 🥰

Beoordeeld met 3 van de 5 sterren

Great Product But....

I really love these pictures they came out so nicely and they look really cute but kind of a big thing is that they cut off the bottom of every photo which I completely understand but I think they should let us arrange it so the part we want in the picture is in the picture. If you are ordering from them be aware of that my pictures from landscape mode all came out perfectly so I would recommend these as long as you keep this in mind! I also forgot to say that the price is definitely right they are very reasonable considering what you are getting!

28 januari 2021
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Hi Emilie, I am glad you like the pictures. About the cropping, you can actually change this yourself in the editor. It's really simple, just click on the print you want to edit, and move the photo around in its cropping. Our editor works with the simple principle "what you see is what you get", so you can always see what exactly it will look like when printed. Please contact our customer support at support@printiki.com to get this resolved for you. Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Great customer service!

Had a really great experience with Printiki as their customer service team were so lovely and very helpful. Highly recommend! :)

23 januari 2021
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you so much Penny!

Beoordeeld met 1 van de 5 sterren

Don't use them

Don't use them. Ever. Awful customer service. Garbage products too, cuts off half the photo. We ordered prints for a wedding, paid extra for shipping and they DID NOT ARRIVE for the time frame of shipping that we paid for. Customer service basically told us tough cookies and they didn't give a crap. So I disputed on my credit card, and now Printiki just keeps re-chargin me. News flash, Printiki, if you're reading this- THAT'S ILLEGAL. Will be taking action against this. Crooks.

3 oktober 2020
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Hi Katie, I suggest you check the facts before you make accusations like that. Your order was already refunded 2 weeks ago (September 22). I also suggest you take a deep breath, take a walk outside, and enjoy all of the amazing things this world has to offer. Anger and frustration never lead you anywhere good. Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Second order with this company and I…

Second order with this company and I have to say I am very impressed. It’s lovely to hold actual photos in your hands. So easy and quick and great quality. Good luck guys I hope you do well

10 augustus 2020
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you Sue, much appreciated. Your review brings some cheer around the office 🥳

Beoordeeld met 5 van de 5 sterren

Great quality retro prints

I’ve placed two orders from Printiki now - the first order consisting of retro prints had a few scratches on them and after emailing them, they happily and swiftly sent out another pack of prints.

My most recent order was fault free - great quality retro prints.

I think this is a great company - quality prints, at a decent price and great customer service!

28 juli 2020
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you so much for taking the time to write a review here. This really makes our day! 🥰

Beoordeeld met 5 van de 5 sterren

First time ordering from them

First time ordering from them, and the quality was amazing! For the price! You can get as much printed as you want, you get to design the size and everything, such an amazing place to order your photos from! Definitely recommend

1 juli 2020
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you so much Leiah, we really appreciate your review!

Beoordeeld met 1 van de 5 sterren

Terrible customer service

Terrible customer service, obviously don't care about your custom in the future. Placed two orders at the same time and one has not arrived, they have tried to point fingers elsewhere but I only got a dispatch email after I complained to them, clearly forgot to send it, now told it will be here in 3-5 days.

30 juni 2020
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

I'm sorry you feel that way. Your complaint is about a delay in delivery. There was a checkbox in the checkout that you had to tick before you could place the order. The checkbox says "I am aware there might be some delays due to the current COVID-19 epidemic". I'm not sure how we could have made it more clear that there might be delays. If you have any ideas we'd love to hear it, as it's our goal to be as upfront about it as possible!

Beoordeeld met 1 van de 5 sterren

I had previously written a review…

I had previously written a review talking about how bad the customer service was and my experience with the customer service. At the end of the day, they told me I could receive a refund for my order. I decided to write a review about my experience so people would understand what I went through. They decided that until I delete my review, I will not be receiving a refund which is against my right of freedom of speech! This company is absurd and unprofessional. I would recommend to shop somewhere else! I refuse to delete my review and if that means no refund then so be it, but this needs to be heard! STAY AWAY!

22 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Have never ordered photos online before…

Have never ordered photos online before but was delighted with the service I received. The photos came in a couple of days and were of a high quality. Will certainly use your services again.

14 juni 2020
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you so much, Janet. Your review is hugely appreciated!

Beoordeeld met 5 van de 5 sterren

Good quality, arrived on time, great price!

I read all the bad reviews and the positive scattered inbetween but decided to place an order anyway and I was not disappointed. I ordered 80 retro prints, the communication was good, they arrived on time, good quality and great price! I have had a good experience with this company I will recommend to my friends and will certainly use them again.

1 juni 2020
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you! We really appreciate you taking the time to share your experience with others. We're very grateful to have you as our customer 🥰

Beoordeeld met 5 van de 5 sterren

Great and quick and reliable service…

Great and quick and reliable service the prints were great quality and I would use them all the time to build memories of my family very happy customer

29 mei 2020
Review zonder uitnodiging
Logo Printiki

Antwoord van Printiki

Thank you so much for the review! We ❤ helping you to preserve memories.

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