Purchased some AirPod pros for my son. Absolutely top pristine quality. Great communications all the way and very fast delivery. Couldn’t be happier and my son was over the moon. Thank you for a won... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent service , arrived quickly and nicely packaged . I purchased for my daughter at a superb affordable price , she uses regularly for the gym and finds the sound and quality very good and the ba... Toon meer
Ordered some refurbished AirPods 4 with ANC. They were one third of the price of a new pair! They arrived quickly and in perfect condition (shrink wrapped in original box like new). Quality is perfect... Toon meer
Bedrijf heeft geantwoord
Product low quality said to be refurbished and working but found to have parts that failed after a day the delivery was ok quality dreadful
Bedrijfsgegevens
Geschreven door het bedrijf
Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.
Contactgegevens
29 Hesketh Crescent, B23 7EQ, Birmingham, Verenigd Koninkrijk
- 07951355533
- info@pristinegadgetz.co.uk
- pristinegadgetz.co.uk
3,7
Gemiddeld
319 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 20% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Pristine Gadgetz
Hi Mr Marcus,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the price and the service. At Pristine Gadgetz, we always aim to provide excellent value along with a smooth shopping experience, so it’s wonderful to know we’ve met your expectations.
Regards,
John
Pristine Gadgetz Customer Support
Antwoord van Pristine Gadgetz
Dear Mr T,
Thank you for sharing your feedback! We’re so pleased to hear that you had a great experience with us. At Pristine Gadgetz, we always aim to provide high-quality products along with reliable service and fast delivery, so it’s wonderful to know that this has reflected in your order.
Your support means a lot to us, and we look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Very happy with airpods and swift…
Very happy with airpods and swift delivery!!
1 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Het,
Thank you for your feedback! We’re delighted to know that you’re happy with your new AirPods and that they reached you quickly. Our team works hard to ensure products are dispatched promptly and arrive in excellent condition, so it’s great to hear this has met your expectations.
Your satisfaction means a lot to us, and we truly appreciate your trust in Pristine Gadgetz. We look forward to serving you again in the future!
Kind regards,
John
Pristine Gadgetz | Customer Support
Brilliant!!
Item was in a clean, working condition. Extremely happy with the item.
Fast Delivery and great communication with the company.
18 juni 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Dawn,
Thank you for your brilliant feedback! We’re so pleased to hear that you’re happy with the item, the fast delivery, and our communication. Your satisfaction means a lot to us, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz | Customer Support
Apple air pods 2 pro arrived well…
Apple air pods 2 pro arrived well packed lovely and clean charged . Uses straight away lovely for when On my way! walking.
29 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Stephen,
Thank you for your feedback! We’re thrilled to hear that your AirPods Pro 2 arrived in excellent condition and ready to use. It’s great to know they’re making your walks more enjoyable.
We truly appreciate your support and look forward to serving you again!
Kind regards,
John
Pristine Gadgetz | Customer Support
There were a few issues on my part when…
There were a few issues on my part when ordering with a wrong postcode, customer service were quick to help me rectify this and my AirPods arrived within days! Top quality absolutely no issues and my daughter who they were bought for is very happy. She is unaware they aren’t brand new from the Apple shop. I can not fault the quality or customer service. I will be purchasing again
2 juni 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Adele,
Thank you so much for your kind feedback! We’re delighted to hear that your experience with our customer service was smooth and that the AirPods arrived quickly. It’s wonderful to know your daughter is enjoying them and that you’re happy with the quality.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
John
Pristine Gadgetz | Customer Support
These airpods are far by the worst ive…
These airpods are far by the worst ive ever used. Stay away
26 juli 2025
Review zonder uitnodiging
Bought it twice !
Really good piece of airpods pro 2 that I had to go buy it twice as a gift for my brother. It's been 8 months and no issues at all. Highly recommended.
25 januari 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Luiton,
Thank you for your wonderful feedback! We’re delighted to hear that your AirPods Pro 2 have been performing well over the past 8 months and that you trusted us enough to purchase a second pair as a gift. Your recommendation means a lot to us, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz | Customer Support
Great service …
Fantastic products from a fantastic company, the services is one of the best I’ve ever dealt with online 😊
24 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Lisa,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our service. Your support and feedback mean a lot to us, and we look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Bad with communication!
The ordering process is fast, but I was unfortunately sent a faulty product, which they advised I can return.
Well, they go all silent once you have returned no communication with updates, it took 5 messages (which you can see they have read) as it’s on WhatsApp and 2 ignored phones calls for them to respond only to say a supervisor will contact you with regards to your refund this was supposedly today, and guess what? 8pm at night no supervisor has tried to contact me.
All I have asked is for an up date on my return and they can’t be bothered to assist with that. Such bad customer service! I will continue to try and get an update but I predict this will be ignored again and again! I will be reporting this company, if I do not get a response with regards to my refund and return.
I read such great reviews from customers, but clearly not one of these customer have tried to return a product with them.
16 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Leanne,
Thank you for your feedback, and we are truly sorry to hear about your negative experience. We understand how frustrating it must feel to return a faulty item and not receive timely updates regarding your refund. This is certainly not the level of service we aim to provide.
To clarify, all returned products go through an inspection and verification process before a refund is issued. This is done to ensure fairness and accuracy in handling returns. However, we sincerely apologise if our communication with you during this process was lacking. You should not have had to chase us for updates, and we regret the inconvenience this caused.
Please rest assured that your case will be prioritised, and our Customer Support Team is available at Info@pristinegadgetz.co.uk
to provide you with the latest update on your refund status. We want to resolve this for you as quickly as possible and restore your confidence in our service.
Your feedback is very valuable to us, and we will use it to improve our customer communication moving forward.
Kind regards,
John
Pristine Gadgetz | Customer Support
amazing!!
great prices! the product is always legit, bought airpods from here twice (i lost the first ones 😂) but each time they have came in their original fully seal boxes and packaging, great audio output!
no complaints and quick shipping aswell, both times it’s only taken 3-4 days to come!
will continue to shop here! :)
10 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Kasigh,
Thank you so much for your amazing feedback! We’re delighted to hear that you’ve trusted us with your purchase not just once, but twice — and that you’re happy with the quality, packaging, and quick delivery.
It’s wonderful to know you’re enjoying the AirPods and the overall shopping experience with us. We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Warning: Think twice before ordering from this company
I placed an order with PristineGadgetz, but the product never arrived. According to Royal Mail’s tracking system, the parcel was marked as "delivered" and allegedly left in a "porch" — but it was clearly not mine. The item was most likely misdelivered.
I contacted Royal Mail, only to be told they’re not responsible for missing parcels in online purchases.
When I reached out to PristineGadgetz, I received no meaningful support. Their customer service is virtually non-existent — the phone numbers they provide don’t work, WhatsApp messages go unanswered, and emails are simply ignored. I lost both the product and the money I paid.
To make matters worse, during the complaint process, they repeatedly asked me to resend the same documents I had already provided, clearly using stalling tactics instead of taking real action. Their handling of the issue was chaotic and unprofessional. I was never offered a proper resolution.
Edit (as of 19.07.2025): For the past 20 days, PristineGadgetz has persistently asked me to delete this review — without ever resolving the issue. All they did was waste my time with empty promises and delays. At this point, they’ve completely stopped responding to my emails and messages. There is absolutely no functional or reliable customer support to speak of.
I lost my time, my money, and the product I ordered — all due to their failure. Based on this experience, I strongly discourage anyone from purchasing from this seller. If something goes wrong, don’t expect help.
19 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Muhammet,
Thank you for sharing your experience, and we are truly sorry to hear about the difficulties you’ve faced. We fully understand how frustrating it must be not to receive your order and to feel unsupported during the resolution process.
To clarify, once an order has been dispatched, we rely on Royal Mail’s tracked delivery service. According to their system, your parcel is showing as delivered to your address with a proof-of-delivery photo. We use this tracking service to ensure safe and secure delivery, and in this case, it does indicate successful delivery.
That said, if you have not received the parcel yourself, we completely understand your concern. As part of our customer care, we are more than happy to arrange a replacement order for you so that you are not left without the product you paid for.
We sincerely apologise if our communication fell short of your expectations during this process. It was never our intention to cause you inconvenience or make you feel unsupported. Our goal is always to provide a fair resolution for our customers.
Please contact our Customer Support Team at Info@pristinegadgetz.co.uk
, quoting your order number, so we can proceed with arranging a replacement or discuss the best way forward.
Your feedback is very important to us, and we are committed to improving both our communication and our service.
Kind regards,
John
Pristine Gadgetz | Customer Support
Antwoord van Pristine Gadgetz
Dear Luke,
Thank you for your kind feedback! We’re glad to know you’re happy with our customer service, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz | Customer Support
Terrible returns experience.
Ordered some Airpods marketed as ANC but the ANC didn't work.
Says on their website in the returns policy free shipping for returns but I had to pay £4.
3 days after they received the return I had heard nothing back so I chased it up asking for my refund.
Then they asked if they can send me new ones instead of the refund. This was after I had asked for the refund 3 times, including a note in the package.
Why should it be up to the customer to chase up for their refund?
Finally, they reluctantly gave me a PARTIAL refund and claimed that the system has charged me a fee for the return.
Spend your money with a reputable business, not these scammers.
17 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Beynombre,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration it has caused.
To clarify, our products are refurbished items, and while they undergo thorough testing before being dispatched, we understand that sometimes issues may occur. Regarding returns, our policy does outline that return shipping costs are typically the customer’s responsibility unless the item is faulty. However, we apologise for any inconvenience this may have caused you.
We also regret any delay in processing your refund and the misunderstanding that occurred when we offered you a replacement instead. Our intention is always to resolve matters in the way that works best for our customers, and we can see that in this case, we fell short of your expectations.
Please rest assured that we do not aim to cause any inconvenience, and we are committed to improving our communication and processes. If you still have any outstanding concerns, we encourage you to reach out to our Customer Support Team at Info@pristinegadgetz.co.uk
, and we’ll do our very best to assist you further.
Kind regards,
John
Pristine Gadgetz | Customer Support
WARNING!!!!! Avoid at all costs
WARNING!!!!!! Do not buy from this company!!! The goods are counterfeit, they have false apple warrranties, I was told to return the goods and they would fully refund me plus the postage immediately after I threatened them with trade and standards! I returned the goods and still waiting on my refund, they keep saying they are sorting refund and promising to contact me but no contact or resolution has been made!!!
Absolute liars and conmen!!! Please don’t fall for their lies and false promises!!!!!! AVOID AT ALL COSTS!!!! Trade and standards are investigating!!! And before you reply Pristine gadgetz with sad excuses ……..people read the other reviews, we are all saying the same about you and your joke of a company!!!!! You are a scammer, a conman and a crook!!!! You advertise Apple AirPods refurbished!!! What you get is counterfeit Apple AirPods, in an apple box, with Apple serial numbers and Apple warranty that doesn’t exist!!! I took them to Apple and they confirmed they were counterfeit and even wrote me a letter urging me to take further action against you and were willing to back me all the way!!! PLEASE people….. read all the bad reviews, they all say same about this so called company!!! We all can’t be wrong!!!! And if they ask you to return the goods for a refund don’t believe them……. You will loose the product and your money……. I urge you to contact trade and standards and get tis company closed down so they can’t con anyone else!!!!!!
4 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear David,
Thank you for sharing your feedback. We are very sorry to hear about your disappointment and would like to provide some clarification.
At Pristine Gadgetz, the products we sell are refurbished items. This means they are not brand-new Apple products but have been professionally restored for resale. During refurbishment, many parts are often replaced with high-grade, non-Apple components to ensure the earphones are fully functional and reliable. While they are not covered by Apple’s warranty, they are still quality-checked by our team before being dispatched to customers.
We fully understand that this may not have been clear to you at the time of purchase, and we want to make sure your concerns are resolved. Please contact our Customer Support Team at Info@pristinegadgetz.co.uk
or WhatsApp us directly so we can assist you with your refund and provide you with a resolution as quickly as possible.
Your satisfaction is important to us, and we want to ensure that you feel supported.
Kind regards,
John
Pristine Gadgetz | Customer Support
Bought 2 pairs AirPods absolutely fine…
Bought 2 pairs AirPods absolutely fine no problems work as they should thank you
3 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Jason,
Thank you so much for your feedback! We're really pleased to hear both pairs of AirPods are working perfectly for you. Your support means a lot to us, and we’re always here if you need anything in the future.
Best regards,
John
Pristine Gadgetz | Customer Support
Great company
Great company. Seriousness, quality products and speed in their deliveries. All good, without a doubt with me they have a regular customer.
10 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Luis,
Thank you very much for your kind words and positive feedback. We are delighted to hear that you are happy with our products and service. Your satisfaction is our top priority, and we look forward to serving you again soon.
Best regards,
John
Pristine Gadgetz | Customer Support
Thought the product may not turn out as…
Thought the product may not turn out as good as you may hope-it is still going to turn out satisfactory-additionally it doesn’t even matter as they have amazing customer service that are reliable and quick. Would recommend if your planning on buying!
29 juni 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Mohammad,
Thank you for sharing your honest feedback. We’re pleased to know that the product met your expectations and that our customer service made a positive difference. Your recommendation means a lot to us, and we’re always here to assist you whenever you need.
Best regards,
John
Pristine Gadgetz | Customer Support
Perfect customer service. 5* all round
I made an accidental order. Even though it was a few hours later that I called them, they were very easy to get through to and were extremely understanding and kind. They refunded me straight away. I couldn’t have asked for more. Thanks Pristine Gadgetz. ☺️
2 juli 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Fiona,
Thank you for your kind words. We’re glad we could assist you quickly and make the process smooth. Customer satisfaction is very important to us, and we’re always here to help whenever you need. We appreciate your support!
Best regards,
John
Pristine Gadgetz | Customer Support
ordered airpod pros a few months ago
ordered airpod pros a few months ago, they did however stop working about two months in, i didn’t think there was a point in speaking to customer support, but i thought why not, scott was so helpful, he offered for me to send the product back in, and he would either offer me a return or a replacement, i was so surprised as 99% of companies don’t take returns after 30 days, thank you scott, exceptional customer service.
28 juni 2025
Review zonder uitnodiging
Antwoord van Pristine Gadgetz
Dear Customer,
Thank you for taking the time to share your experience. We’re sorry to hear about the issue with your AirPods Pro, but glad Scott was able to assist you promptly and provide a suitable solution. We pride ourselves on delivering exceptional customer service, and your feedback truly motivates us to keep doing our best.
Thank you for choosing us.
Best regards,
John
Pristine Gadgetz | Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.