Privatelayer Reviews 2

A "privacy first" service offered by people who are completely unreliable. I got hooked with their marketing sales points, sadly. Within first 48 hours they lied to me multiple times, made false promises, kept misleading me. Their dishonesty caused actual damage in my business. For the recored, I never even received the dedicated server I paid for and was promised to have delivered multiple times.
The service attitude boils down to arrogant "there's high demand for servers, we don't need to treat clients with respect, there are other who'll pay". Absolutely disgusting level of hubris.

Timeline of Events
Payment and Server Issues:
• Day 1: Successfully paid and waited 9 hours to receive server access
• Day 2: OUTRAGEOUS! Received overdue payment notice threatening server shutdown in 5 days - JUST ONE DAY after full payment!
• Day 3: Still demanding duplicate payment
• Day 4: Server completely DOWN! All support tickets either ignored, deflected, or closed without explanation
Support Ticket Nightmare:
• Day 1: First ticket responded after ~9 hours
• Day 2: Payment inquiry ticket (#1) sent to payment department - NO RESPONSE
• Day 3: Ticket #1 still ignored. Created new tickets (#2, #3) to support department
• Day 4:
▪ Ticket #1: Still no response
▪ Tickets #2 & #3: "Transferred to payment department" then DISAPPEARED
▪ Server became inaccessible, all services down
▪ Created ticket #4 about server downtime
• Day 5:
▪ Tickets #1, #2, #3: Still no response
▪ Ticket #4: Support had the AUDACITY to ask the customer to diagnose server issues!
Warning to Others
This company demonstrates all hallmarks of a scam operation:
1. Double-charging attempts
2. False payment notices
3. Service disruption
4. Non-existent support
5. Ticket deflection
6. Zero accountability
7. Customer gaslighting
AVOID AT ALL COSTS! This is not a legitimate business operation!
All claims based on documented interactions and evidence
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I have preserved all communication emails, server panel page screenshots, and screenshots of all support tickets.