Frontdoor Pro Reviews 

On time, friendly, efficient service...will use this service again.

Honest
Good communications
Friendly and Knowledgeable

I completely forgot about my appointment. Nice you man greeted me. Instructed me what I needed for my furnace

Good service.

The technician was kind and knowledgeable. He did the job efficiently and also went out of his way to fix my remote control by using his own battery, trying different ways.

Response and Service was quick.

Run, don't walk, run. Do not use this company. Deny, defend, depose applies to them as much as it does to insurance companies. They do not care about their customers. I had someone install something via Frontdoor, and he broke something in the process. They have done everything possible -- delay, deny, do not respond -- to avoid liability. Use at your own peril. I sent messages to executives at the company. No response. They just do not care.

Benjamin did an amazing job installing my dishwasher. There was an issue with the outlet and he fixed it quickly and professionally.

Service was on time and done professionally!

Great job fast

good work. ac is running good

I filed a service request for my AC system after a clear failure, only to have them deny the claim under something called an “Improper Capacity Exclusion.”

They claim my system is mismatched, yet they provided no actual documentation, measurements, or engineering analysis to support that claim.

This system was installed before I purchased the home, and it functioned for years without issue. Now that it has failed, they are using a vague technicality to avoid covering the repair.

Even more frustrating, I was left without working AC heading into the Texas heat, with no real resolution offered.

If you are considering a home warranty, understand that coverage may be denied based on interpretations that are never clearly explained or proven.

Horrible customer service. Not one single person could speak understandable English. They refused to answer questions and would say "I'm only reading what they said". They did not provide a list of things that were required, so when they called at the last minute to remind you about the "things" you needed to have or do, and you didn't know about it, their solution was to cancel the appointment. Thankfully a technician finally arrived - from a different company - who was very nice and understanding and even provided the materials they were to have told me to have available.

The rep came in and changed the locks quickly and left. He asked me to test them with the keys, No issues. I liked that since quick and clean. Rep needs to explain a little bit more about the changes and issues that may happen or how to treat the new locks if any issues arise, otherwise all good.

Jacob was on time and quickly re-keyed all of our door locks. Was very friendly and professional. I would recommend Frontdoor Pro to anyone needing locksmith work done.

These guys were great, they were efficient and did a great job.

Tech was helpful educated in the product and ON-TIME!

Communication on appointment, professional technician, excellent followup. Patrick scheduled promptly, with Sonny performing HVAC inspection shortly thereafter.

Over priced. Made statement that there was such a danger. Did not catch one rat. 2nd service man said it was all old rat poop nothing new