The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... Toon meer
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Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... Toon meer
Bedrijf heeft geantwoord
They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... Toon meer
Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.
Contactgegevens
Gate 2, 11-21 Forge Street Blacktown, 2148, Blacktown, Australië
- 1300 132 514
- info@prodigg.com.au
- prodigg.com.au
3,8
Goed
345 reviews
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Amazing product quality
Amazing product quality, love my new Lila linen towels. Thank you!!
25 december 2020
Antwoord van Prodigg Bathrooms
Thank you Machaila :)
Too Early
Dear Sir, I would wait until the product has been sent and delivered before I would seek it to Reviewed, and then hope for a good result. At the moment the review would be very poor.
Gary Todd
19 december 2020
I am so impressed by Prodigg
I'm so impressed by Prodigg. They have great quality products at a reasonable price and their customer support is excellent.
18 december 2020
Antwoord van Prodigg Bathrooms
Thank you Louise :)
Antwoord van Prodigg Bathrooms
Thank you Florence we appreciate the awesome review :)
the system of receiving payment needs a…
The system of receiving payment needs a lot more work.
I used black Friday code on the payment page. After putting in the code, the price displayed was discounted accordingly. i made my payment straight-after. However, after the payment transaction completed, the discounted price disappeared and my second payment became full priced. I called multiple time, left many messages, sent multiple emails trying to correct this. It took them a few days to email me back with the correct amount for my 2nd payment. However, the online system still shows the incorrect amount as Prodigg said that they can't even change the amount owned on their own system. They suggested for me to use their email as the evidence when my 2nd payment is due. All in all, i was disappointed by this experience and i don't think Prodigg's payment system is sophisticated. For such a small matter, it took me a few days and they can't even change their own system...sigh...I haven't receive the vanity i purchased, not sure about the quality. I hope the vanity is worthy for the time i spent...
17 december 2020
Review zonder uitnodiging
Antwoord van Prodigg Bathrooms
Hi Grace,
This is a custom order so once you get the product I am am sure you will love it.
If you leave the shopping cart the discount code needs to be re applied which I am sure has happened in this instance.
You ordered Friday the peak of our Black Friday sales and we are closed across the weekends so the couple of days does seem right.
We are a small business and while our payment system work for what we need hopefully one day we can upgrade like the larger retail chains.
As you have left us a 2 star review we hope that once you receive the products you will update this to reflect product quality as this is something we pride ourself on.
Thank you Grace.
Couldn't recommend them any higher
Couldn't recommend them any higher, I haven't received my products yet but the customer service has been great. They are so helpful and patient with you.
thank you Jami
14 december 2020
Antwoord van Prodigg Bathrooms
Thank you Sharon we appreciate it and can not wait to see the photos!
Just received our beautiful cast iron…
Just received our beautiful cast iron bathtub.
We are absolutely in love with it. It took 13 weeks to arrive, which was perfect as we were advised 12-16 weeks. Great value for money the product quality is unreal. Would highly recommend.
3 december 2020
Review zonder uitnodiging
Antwoord van Prodigg Bathrooms
Thank you Tamia! Any photos you have would be awesome :)
Very helpful staff and an excellent…
Very helpful staff and an excellent range of products at affordable prices.
25 november 2020
Antwoord van Prodigg Bathrooms
Thank you Cushla we appreciate it! (Photos are also appreciated)
Fantastic service
Fantastic service! Had my vanities within days. Staff couldn’t have been more helpful! Well done team ✅
24 november 2020
Antwoord van Prodigg Bathrooms
Thank you very much! Do you possibly have any photos we can see?
Kitchen sink
Prodigg was able to provide exactly what we wanted for a reasonable price. Delivery wasn't the cheapest but our sink arrived from NSW to Melbourne in good time. Thank you
24 november 2020
Review zonder uitnodiging
Antwoord van Prodigg Bathrooms
Thank you Dee we would love to see the finished look you created?
Poor customer service
Poor customer service. They'll take your money quickly enough but getting the goods is another story !!! And trying to contact them - forget it !!! Avoid using this company - truly. Will save your hip pocket and your sanity.
17 november 2020
Great buying experience!
Jami-lee and the team were fantastic to deal with. took the stress out of the whole process. highly reccomend
16 november 2020
Review zonder uitnodiging
Antwoord van Prodigg Bathrooms
Thank you Tareq, we are glad we were able to help and cant wait to see your finished bathrooms :)
Great customer service
Everything so far has been great - the customer service over the phone has been fantastic and they even helped me change my order in the first 24 hours when I decided I wanted a different style. The bathtub which I ordered will not arrive until Jan-Feb so I am happy to give more info when that occurs. So far so good.
16 november 2020
Antwoord van Prodigg Bathrooms
Thank you Kath :) We are sure you will love your bath once it arrives :)
Disappointing customer service
I have had to chase product enquiries and orders. With limited communication to correcting order issues.
14 november 2020
Antwoord van Prodigg Bathrooms
Thank you for the feedback. As we are getting back to normal after covid we are getting more staff back on board to help with inquiries. We apologise our response times were not as good as normal and will work hard to get this back to being our strong suit.
We are glad you love the product and hope to turn your experience around on the next order.
Couldn't be happier
Couldn't be happier. We needed our vanity in a hurry and the team came through! It was delivered in record time. The "Chat" team were wonderful and all of my questions were answered through this platform. So easy, and we love our vanity.
5 november 2020
Review zonder uitnodiging
Antwoord van Prodigg Bathrooms
Thank you Tracy! We appreciate the awesome feedback and glad we were able to help :)
Wonderful Service …
We are very pleased with the vanity. Thanks for your help Jamie Lee.
Very happy customers
4 november 2020
Antwoord van Prodigg Bathrooms
Thank you Mick so glad to hear! We look forward to seeing the finished photos :)
Caution - incompetent and not trustable
Caution : worst and incompetent everywhere
Before ordering bath tub i called twice to confirm the bath tub im ordering is available and every time i was told yes no problems so i ordered and then called once again post payment to confirm the details and answer was “all good” . Bath tub delivered And turn out wrong bath. My builder had started work on bathroom already and i told them work has started please send me correct bath or refund money asap so i can buy from somewhere else. I believe they intentionally took one week to offer solution knowing my work has already started and cant stop and solution they offered was discount of 200 dollars where as i had to pay 3 time of this amount to builder to make it work due to tight space as bath was too big. I not only had to change window but also paid extra to make it work as i didnt have any choice . I am going to make complaint about these people to Relevant authorities
30 oktober 2020
Antwoord van Prodigg Bathrooms
Hi Naveed Akram,
I read your review and am sorry you feel you had a negative experience. I've built my company on the principle of giving more than I get and treating everyone as my most important customer, which is why we have so many 5 star reviews. I'd very much appreciate the opportunity to speak with you about this at your earliest convenience.
There products are of top quality and…
There products are of top quality and are at a very reasonable price and there customer service is above and beyond
29 oktober 2020
Antwoord van Prodigg Bathrooms
Thank you very much for this review we cant wait to see your finished photos :)
Antwoord van Prodigg Bathrooms
We appreciate the review thank you
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