A big thank you to Graham @SouthCoastGundogTraining for recommending Pro Dog Raw for our cockapoo Honey. Honey has never been food motivated, and we'd tried pretty much everything. Since switch... Toon meer
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I've used ProDog for a couple of years now and their supplement products are great. They offer a variety of all natural options for various needs and each ingredient is explained in detail, which is s... Toon meer
Bedrijf heeft geantwoord
Being new to raw feeding, PRODOG really helped me. Alison, who spent a lot of time over email and phone call helped me understand and set a plan for my Oliver. She really did put me at ease and advise... Toon meer
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Both of my last deliveries have been late (one currently in transit) and the previous one was a day late and arrived thawed. I can't understand how they can expect the food to stay frozen without dr... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contactgegevens
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Verenigd Koninkrijk
- 01278556155
- support@prodograw.com
- prodograw.com
4,3
Uitstekend
846 reviews
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Disappointed is an understatement
Disappointed is an understatement. Have been ordering prodog for over 2 years. Recently I have ordered 27.5kg of raw food. This got split into two smaller parcels - two small ice packs in each. On the outside parcels looked perfectly fine. I was home during the DHL delivery, opened the parcels and was ready to restock my freezer but guess what - every single tub was completely defrosted. Two little ice packs in a cardboard box is not enough to keep it frozen. If defrosted wasn’t enough - all tubs were room temp as well. I am not going to risk my dogs wellbeing refreezing that and feeding it to her as suggested. Prodog then responded with store in the fridge and use within 3 days. My medium sized dog gets 380g/day - how do you expect me to feed her 27.5kg in under 3 days? No offer of rearranging new delivery or a refund. Sent multiple photos and videos of the food being defrosted which got a response of “I can see ice crystals, it’s safe to refreeze”. No it is not. It was warm at arrival and completely defrosted! Are you going to cover my dogs vet bill when she gets ill from eating food that arrived damaged? More proof of damage goods sent - no further response from the company.
Appalling customer service. This was the last time I have ordered from this company. Do better and take responsibility for poorly packed products ProDog.
15 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Pat,
We’re truly sorry for the delay in responding and to hear about your recent experience.
We do hope the resolution we have come to has been to your satisfaction.
We completely understand your frustration and concern. Your feedback about the packaging and delivery process is taken very seriously, and we will review this immediately to ensure it doesn’t happen again.
Best wishes
Team ProDog
Pro Dog
Great choice of product, easy to order, delivery always on time and packed really well.
My dogs love the different options of food and we always have clean bowls, they have much softer fur and shiny coats.
Great choice would recommend
15 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Nicola,
Thank you so much for your lovely review. We’re delighted to hear that your dogs are enjoying the variety and that you’re seeing such wonderful benefits in their coats and overall health.
It’s great to know the ordering and delivery process has been smooth for you too. We really appreciate your recommendation and look forward to keeping those bowls clean and tails wagging.
Any questions then please do get in touch.
Best wishes
Team ProDog
Ali and Bert
Firstly my dog loves the food and really looks forward to his meals. He looks great on it too, his coat is super shiny. I’ve had a couple of issues with the delivery drivers, NOT Prodogs fault, which I have raised with them. I always speak to a human being, very rare these days and they are all very helpful, understanding and deal with the problem. They are great to deal with and I highly recommend them….my dog would too!
15 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Ali and Bert, thank you so much for your kind words and recommendation. We’re thrilled to hear how much your dog loves the food and that it’s helping him look and feel his best. We’re also glad our team has been able to support you whenever needed, we know how important it is to have a real person to speak to.
We’ll always do our best to make sure both you and Bert are happy. Thank you again for your trust and support.
Best wishes
Team ProDog
My dog loves the treats which are very…
My dog loves the treats which are very good afternoon a walk.
My dog found the food very appetising to look at and he usually ate the food straight away, although need to find the right one for him.
Customer Services are extremely helpful and polite. Alison very good in helping out as well as Caroline for behaviour issues.
All in all I can fault the product or Customer Services.
7 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Denise,
thank you for such a thoughtful review. We’re so pleased to hear your dog enjoys the treats and that mealtimes are exciting for him. Finding the perfect recipe can sometimes take a little time, and we’re glad our team, especially Alison and Caroline, have been able to support you along the way. Your kind words mean a lot to us,we’re delighted you’re happy with both the products and our customer service.
Best wishes
Team ProDog
Great variety and value
Great variety of mixes in the bundle and convenient and fast delivery. I like the piece of mind of the subscription to make sure we don't run out of food. Always super frozen when arrives, even if I only unpack it after a day at work. My dog likes the food (and he is very fussy!) and it agrees with his stomach so the quality is great. Ability to pause the deliveries in the account is useful for holidays.
4 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Aly,
Thank you for your wonderful feedback. We’re so pleased to hear that the variety, subscription, and delivery service are working well for you, and even better that your fussy dog is enjoying the food and thriving on it. It’s great to know the flexibility of pausing deliveries helps too. We’re delighted you have that peace of mind, and we look forward to keeping your dog happy and healthy with every box.
Best wishes
Team ProDog
My dog really enjoys ProDog Raw
My dog really enjoys ProDog Raw and I enjoy the great service I get from them. I was worried about my delivery thawing on route during the heatwave but an email to them resolved the matter and the food will be delivered next week. I also had a poorly dog with pancreatitis and they helped me choose low fat options and supplements. Thanks ProDog Raw, you're all doing a great job.
14 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Lynn,
Thank you so much for your kind words. We’re delighted to hear your dog is enjoying ProDog Raw and that our team could give you peace of mind during the heatwave. We know how worrying pancreatitis can be, so we’re glad we could help you find the right low-fat meals and supplements.
Your trust means the world to us, and we’re always here to support you and your dogs.
Best wishes
Team ProDog
Great dog food
Great dog food, reliable delivery, excellent customer service. The dogs love all the different flavours, have lovely shiny coats and loads of energy. So I pleased them to prodigiously raw from their previous food.
13 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Diane,
Thank you so much for your kind words and support. We’re delighted to hear your dogs are enjoying all the different flavours and are looking so healthy and energetic. It’s also super to know the switch from their previous food has been such a success. We’ll make sure to keep up the great service and keep those tails wagging.
Do let us know if you have any questions or need support. We are here to make things easy on you.
Best wishes
Team ProDog
Happy dog = Happy owner
I have used this company for some time with absolutely excellent service. On the few occasions I’ve had to get in touch, mainly to change a delivery date, I’ve received nothing short of friendly and professional service. Much appreciated.
My dog Benji, a labradoodle with a couple of food issues, loves his food and he leaves nothing in the bowl. Happy dog =Happy owner
Thank you all at ProDogRaw.
7 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Pauline,
Thank you so much for your kind words of support and for being a loyal customer We’re delighted to hear that both you and Benji are happy with our food and service. It’s always our goal to make things as easy and enjoyable as possible for you and your four-legged friend.
Give Benji a big hug from all of us here at ProDog Raw, we’re so pleased he’s loving every meal!
Best wishes,
The ProDog Raw Team
Avoid!
Have been a customer for over 4 years spending over £300/ month. During that time there have been a number of issues around delivery and missed delivery dates and yet again I have not had a delivery which I should have received yesterday. I was further advised by DHL that it was delayed by 24 hours and would be delivered today but no delivery has appeared and I’ve received no additional communication from DHL.
We are on holiday so have had to track down local suppliers of raw dog food. This is my last order with Prodog Raw and certainly wouldn’t recommend them as a supplier. The food is expensive compared to many brands and the delivery service is unreliable therefore not value for money.
9 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Sarah,
We’re sorry to hear about your recent experience and the delivery issues you’ve faced. You have been in contact with our Customer Support and the situation has been resolved.
However, we completely understand how frustrating it must be, especially while you’re away, and we sincerely apologise for the inconvenience caused in sourcing food locally.
We aim to have all orders delivered within 24 hours of dispatch; however, as stated in our Terms & Conditions, delivery can take up to 48 hours in some cases. Unfortunately, on this occasion, DHL’s delay meant your order did not arrive as expected, and we appreciate how disappointing this is.
We value your loyalty over the past four years and regret that this experience has led you to feel you can no longer recommend us. We are reviewing this matter internally with DHL to improve communication and reliability so that situations like this are avoided in the future.
Thank you for your feedback, it helps us to identify where we need to improve.
The ProDog Raw Team
We brought the Sample Raw Food Packs…
We brought the Sample Raw Food Packs for Dogs - Puppy Pack ‘ great value for
Money for our new Yorkiepoo puppy ‘ the info supplied In the box is very informative’ the only problem we found is the size of the frozen blocks ‘ we are both in our 60s and found it hard to cut up into the size we want ‘ our pup eats a very small amounts so it’s not a case of taking the whole block out to defrost as the fridge life is only three days so it would be thrown away ‘ we found Pets at home do nearly the same thing but already cut into cubes and frozen so will probably be buying that in the future’ it’s a shame as the dog loved the food from Prodog as well ‘ surly you guys @ Prodog have a machine in your Arsenal to cut the frozen block pack into cubes ?
23 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Lynn,
Thank you for taking the time to share your feedback and for trying our Puppy Sample Pack for your new Yorkiepoo, we’re so pleased to hear your pup loved the food and that you found the information provided helpful.
We understand your concern regarding the size of our frozen blocks, especially when feeding a small puppy. Our packaging and portion sizes are designed to maintain freshness and minimise waste, but we do appreciate that for very small portion requirements, it can be more challenging to handle. At present, we don’t offer pre-cubed portions, but we’ll certainly pass your suggestion on to our product development team for consideration.
We’re always looking for ways to improve our range and make feeding raw as easy as possible for all customers, so your comments are genuinely valuable to us.
Best wishes
Team ProDog
Brilliant Food and Service. Recommended Highly
Having followed the suggestions of friends and neighbors, I am delighted with the change.
My dog was previously eating very expensive McAdams kibble, costing £70 for a 5kg bag, and he seemed quite uninterested in it. I was purchasing a bag approximately every four weeks.
Since transitioning to Pro Dog food, my dog has shown a remarkable change and becomes incredibly excited at mealtimes. As soon as I retrieve the food tub from the refrigerator, the yellow box seems to captivate him, much like candy would for a child. He then sits excited awaiting his meal.
He is now a very happy dog, and the customer service has been exceptional. I am genuinely pleased with the switch, and it has proven to be more cost-effective than the previous kibble.
The variety of flavors in the tubs is excellent, as it prevents him from becoming bored with his food.
I highly recommend giving it a try; I believe you will be very satisfied.
thank you
Raj
1 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Raj,
Thank you so much for your thoughtful and detailed review, we’re absolutely delighted to hear how well you and Bugsy are getting on with ProDog.
It’s great to know that the switch from kibble has made such a noticeable difference, and we love the image of Bugsy getting excited at the sight of the yellow tub, that’s exactly the kind of mealtime joy we aim for. We’re also really pleased that you're finding the variety, quality, and cost-effectiveness meeting your expectations.
Your kind words about our customer service mean a lot to the team, we’re always here to support you.
Thank you again for your recommendation and for being part of ProDog. Give Bugsy a big cuddle from us.
Warm wishes,
The ProDog Team
The absolute best for your dog
I have 2 dogs; one puppy retriever and one 6 year old Samoyed.
We were on ProDog for a few months in 2024 then moved off when we got the pup in favour of one that was a bit lower priced now we had 2.
Omg I’ll never do that again, it was a pain getting their poos right, always ill, not eating etc.
Moved back onto ProDog end of 2024 and will never change, dogs are so happy, healthy and are obsessed with their food.
We have subscriptions running to make sure we always have enough in the house for the month and the team are always so on top of emails when I’ve had a question.
Amazing product, amazing customer service.
Grateful for our happy doggos. Thank you!
6 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Jennifer,
Thank you so much for your kind words and for taking the time to share your experience.
We're thrilled to hear that your gorgeous retriever pup and your lovely Samoyed are thriving again on ProDog. It’s never easy when our four legged friends aren't feeling their best, so we’re genuinely grateful to know that making the switch back has brought such a positive change. Happy tummies, clean poos, and wagging tails – that’s what we love to hear.
We also really appreciate your shoutout to our team, we’re always here to help, and it means the world to know our support has made a difference.
Thank you for being a part of ProDog. Here’s to many more years of health and happiness for your two gorgeous companions.
With gratitude,
The ProDog Team
All round amazing!
Good bundles good prices great food and excellent customer service
6 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Jade,
Thank you so much for your lovely feedback. We're so pleased to hear you’re happy with our bundles, prices, food, and service. Your support means the world to us, and we look forward to serving you again soon.
Best wishes
Team ProDog
My dogs love Prodog food
My dogs love Prodog food, its gone in seconds. My personal view after initially creating their raw meals myself, whilst this is more expensive way of feeding its convenient, but comes with the right balance of protein, offal and bone, with the additional health benefits of salmon oil, vegetables and superfoods like kelp, all of which add health benefits and calcium.
5 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Michelle,
Thank you for your super review. We’re thrilled to hear your dogs are loving their ProDog meals. We understand the effort that goes into preparing raw meals at home, so we’re glad we can offer a convenient option without compromising on quality or nutrition.
Our balanced mix of protein, offal, bone, and added superfoods is designed to give dogs everything they need to thrive, so it’s great to know you appreciate those benefits.
Thanks for choosing ProDog Raw and please do get in contact if you have any questions or need support in the future.
Many best wishes
Team ProDog
Dog owner for over 30 years,first time…
Dog owner for over 30 years,first time feeding raw. I’ve been feeding my 18 mth Beddy x whippet high quality kibble with a topper since we got him as a pup.Its been a struggle,thrown a lot of food ( and money) away that he didn’t eat . Did a quick changed to raw a couple of months ago….he took to it immediately! So far, no problems with customer service ….asked advice from Prodog Raw on a couple of occasions and they’ve got straight back to me.Dogs put weight on and looks in great condition 😊
2 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Graham,
Thank you for sharing your experience. We’re so pleased to hear your Beddy x Whippet has taken to raw so well and is thriving. It’s fantastic that you’ve noticed such a positive change in his condition.
We’re always here if you need any more advice or support, and we really appreciate your trust in ProDog Raw for this important transition.
Best wishes
Team ProDog
Antwoord van ProDog Raw
Hello Miss D,
Thank you for your feedback. We’re pleased to hear that you found our service efficient and responsive. Providing timely support is a key priority for us, and it's great to know this was reflected in your experience. If you need any further assistance, please don’t hesitate to contact us in the future, always happy to help.
Best wishes
Team ProDog
Great products and lovely staff
We recently transitioned our dog onto a raw food diet and we're really pleased with the quality of Prodog's 'complete' raw food bundles. Their customer service is great and they're very responsive if you're looking for any advice too, quick to get back to you and friendly too.
I'd highly recommend them to anyone looking for a great choice of raw food and natural products.
21 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Emily,
Thank you so much for your kind words. We're thrilled to hear that your transition to raw feeding has gone smoothly and that you're happy with the quality of our complete raw food bundles. It’s great to know our team could support you along the way, providing helpful advice and quick responses is something we really pride ourselves on.
We truly appreciate your recommendation and look forward to continuing to support you and your dog .
Best wishes
Team ProDog
Great customer support
I had an issue with my account and the customer support was brilliant. Identified it was a wider system issue and their IT support got it sorted within a few hours.
29 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Mandy,
Thank you so much for your kind words and letting us know how supportive our customer support team were in assisting you and that the issue was resolved quickly. It's always our goal to provide prompt and effective service, and it's great to hear that reflected in your experience. If you ever need anything else, we're here to help.
Best wishes
Team ProDog
I own an allergic dog
I own an allergic dog, we were at the vets every month. I swapped to Prodog raw from Nutriment and we haven’t been to the vets with various orifice flare ups for 10 months. It has taken a while to work out the flavours he prefers, very fussy for a former starved dog (rescue), the quality of the raw food is very good. The team are also very responsive to my queries.
29 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Lisa,
Thank you so much for sharing your experience. We're absolutely delighted to hear that your dog has been flare-up free for 10 months since switching to ProDog Raw, that’s a huge win, especially after such a challenging journey. It’s heartwarming to know that your rescue pup is now not only thriving but also found his favourite meals. We're glad the quality of our food and the support from our team have made a positive difference. Thank you for trusting us with his health and happiness.
Do get in touch if you have further questions or need support from Customer service or our nutritionist.
Best wishes
Team ProDog
Great customer service
Great customer service. Can’t fault them 👌
28 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Friend of Ted,
Thank you so much for your kind words. We’re delighted to hear you found our customer service to be faultless, we pride ourselves in superb customer support and it's super to know we are reaching our high standards for you. We’re always here if you need anything.
Best wishes
Team ProDog
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