Proecolyte Reviews 11

As many below have said, this company is highly likely to be scam. I received my order confirmation, the tracking number does not work. When contacting them via email the support email just bounces back. I've followed credit card procedures and emailed requesting a refund, in 15 days I can hopefully raise a proper case for a refund. It looked to good to be true and as suspected it was . I copied and pasted im exactly the same case

As many below have said, this company is highly likely to be scam. I received my order confirmation, the tracking number does not work. When contacting them via email the support email just bounces back. I've followed credit card procedures and emailed requesting a refund, in 15 days I can hopefully raise a proper case for a refund. It looked to good to be true and as suspected it was

Total scam company. I ordered e bike I received only one message to e mail that it no contact no e mail reply no chat. Don’t buy anything from this company .

FRAUDS & SCAMMERS! AVOID!
Ordered an E bike from Proecolyte on 17 May 2026 - my usually reliable online security had given the website a "green tick" which should've meant it was safe. Since then, I have contacted Proecolyte by email, through the online account I registered at the time (so that I might check the progress of the delivery) & via their chat line. My email received no response: the online account has variously not recognised my email address, 11 days later still does not recognise my Order Number & has now blocked me; I have had what can only be described as generic responses from the chat line e.g. "orders are usually processed within 1-2 business days" & "delivery typically takes around 3-5 business days within the U.K.", which would be acceptable explanations but 11 days after ordering?

This morning, I checked my Credit Card online to find that the payment I had made to Proecolyte was shown as being paid to Saintechdesign.com. I've got no idea who Saintechdesign are let alone ordered anything from them! I can only assume that both Proecolyte & Saintechdesign are part of the same scam!

I made payment for this Order using my NatWest Credit Card & I am hopeful that they will refund my money through a Section 75 claim.

ORDERED A POOL..... Scam took money out of bank within 24 hours it didn't even show as pending. Payment was under Saintechdesign.com but the website was PROECOLYTE.
Phone number just rings on what's app +447848162557 I keep messaging on the website they have stopped messaging me. I've reported it for Fraud and currently try to get money back threw my bank Santander and i have cancelled my card and pin. WISH I HAD LOOKED THEM UP BEFORE.

FRAUDULENT COMPANY!! BEWARE
Phone numbers do not connect
Chat site is non-responsive
Emails bounce back
Money goes to a company called Saint Tech Designs which when you call number it also doesn't exist
Do not use this fake company

Do not buy they are advertising what they don't have
There is no communication unless you initiate it
This company is a scam

DO NOT USE THIS COMPANY THEY ARE THIEVES

Total scam. I ordered a pool, and heard nothing. I did get a purchase verification email. But nothing since. No dispatch, no response to emails, no product. Now having to hope that my bank will help and step in.

Complete scam!
I purchased a Ecoflo Delta 3. No order confirmation and the contact page is a joke! Gives you a random person's email! I did manage to claim all my money back.
AVOID AVOID AVOID

Bought an E bike from proecolyte and everything went smoothly from order to delivery. the bike arrived well packed and works perfectly. just be careful of scam copycat website only use the official site. based on my experience, it's a trusted and professional store.

I was unsure at first after seeing similar branding on another website, but ordering from the official store turned out to be a good decision. My order arrived safely, the quality was as described, and customer support was responsive and helpful. Overall, a smooth experience.