professorprintsReviews 

Antwoord van professorprints

6 mei 2026

Hi James,Three things gone wrong in one order — missing items, no reply, and the rest not up to scratch — is a genuinely poor experience and I'm sorry. There's no spinning that.

The missing items and the silence I can explain (not excuse): our support inbox fell behind badly over Christmas and orders that needed splitting or chasing slipped through. We've changed how we handle peak periods so it doesn't happen again. The quality issue I'd genuinely like to look into — if there's something off in a print batch, we want to know so we can fix it at source rather than just refund around it.

Please email me directly at hello@professorprints.co.uk with your order number. I'll process a full refund for the whole order today (you don't need to return anything), and if you're willing to send a quick photo of the items that didn't meet the mark, I'd be grateful — purely so we can check the batch. Either way, the refund stands.

— Max, ProfessorPrints

Antwoord van professorprints

6 mei 2026

Thanks so much — really glad you're happy with it! 🙌

— Max, ProfessorPrints

Antwoord van professorprints

6 mei 2026

Hi Hayley,

Sorry it wasn't what you were hoping for. The DeWalt cutter is one of our best-sellers and we're proud of the finish on it, but we know it won't be everyone's cup of tea — and if it's not for you, we'd rather refund you than leave you with something you don't like.
Please email me at hello@professorprints.co.uk with your order number and I'll sort a full refund.

— Max, ProfessorPrints

Antwoord van professorprints

9 dec 2025

Hi James,

Thank you for your review — we’re glad to hear the ordering process and delivery speed met your expectations. We’re sorry, however, that your item arrived damaged. After reviewing the photos you sent, it was clear the damage occurred during transit, and we immediately offered you either a full refund or a replacement so we could make things right.

We didn’t receive a response to that message, but our offer still stands — we’re more than happy to replace the item or issue a refund at your preference. Just reply to our earlier email or contact our support team and we’ll sort it out right away.

Thank you,
The ProfessorPrints Team

Antwoord van professorprints

9 dec 2025

Hi Kaz,

Thank you for taking the time to share your feedback. We’re sorry to hear there was confusion regarding your order, so we’d like to clarify for anyone reading.

On the product page, customers can choose between three options:
• Chessboard only
• Chess pieces only
• Chessboard & pieces together

Your order was for the chessboard only, which is why no pieces were included in the delivery. We try to make these options as clear as possible, but we understand how mix-ups can happen and we’re always here to help.

Regarding your return request, a prepaid return label was issued in response to your first email. If it didn’t reach your inbox, it may have landed in a spam or promotions folder — but we’re more than happy to resend it to ensure you can return the item smoothly.

Thank you,
The ProfessorPrints Team

Antwoord van professorprints

9 dec 2025

Hi there,

Thank you so much for the lovely review! We’re really glad to hear your item arrived quickly and that you were happy with the quality. We truly appreciate your support and would be delighted to have you shop with us again.

Thank you,
The ProfessorPrints Team

Antwoord van professorprints

9 dec 2025

Hi there,

Thank you so much for the lovely review! We’re really glad to hear your item arrived quickly and that you were happy with the quality. We truly appreciate your support and would be delighted to have you shop with us again.

Thank you,
The ProfessorPrints Team

Antwoord van professorprints

9 dec 2025

Hi there,

Thank you so much for the lovely review! We’re really glad to hear your item arrived quickly and that you were happy with the quality. We truly appreciate your support and would be delighted to have you shop with us again.

Thank you,
The ProfessorPrints Team

Antwoord van professorprints

9 dec 2025

Hi India,

Thank you for sharing your feedback, and we’re genuinely sorry to hear you were disappointed with your order. We want to clarify that we have not received any emails or messages from you regarding a return or refund — if we had, we would have responded promptly, as we always aim to resolve any issues as quickly as possible.

We’d really like the opportunity to put this right for you. Please reach out to us at hello@professorprints.co.uk
and our team will be more than happy to arrange a return and refund straight away.

Thank you,
The ProfessorPrints Team

Antwoord van professorprints

9 dec 2025

Hi there,

Thank you for your review, and we’re glad to hear your order arrived promptly. We’re sorry to learn that one of the packages contained the wrong item — this is not the experience we aim to provide, and we would have been more than happy to correct it if we had been contacted before the review.

Regarding the damaged parts on the sheep holder, items can occasionally be affected during transit, but we always replace or refund any item that arrives damaged. Please reach out to us at hello@professorprints.co.uk
so we can arrange a replacement for both the incorrect item and the damaged component.

Thank you,
The ProfessorPrints Team

Antwoord van professorprints

9 dec 2025

Hi Vicky,

Thank you for your review. We’d like to clarify that we responded to your message straight away and also issued a full refund for your upgraded shipping cost as soon as you notified us of the delay.

Unfortunately, during the Christmas period both our fulfilment partners and the courier networks experience extremely high volumes, and delays can occur despite our best efforts to dispatch orders on time. We completely understand how frustrating that can be, and we always do everything we can to assist as quickly as possible when it happens.

Thank you,
The ProfessorPrints Team