T2W: Turntable is fine, when it works sound quality is excellent. Software & app are horrendous! Change WiFi or move to different location, you now own a boat anchor.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The perfect gift for anyone who loves music. I recommend Pro-Ject because of its modern and refined design, excellent music quality, and speed in shipping the order. It was a gift for my daughter, she... Toon meer
Bedrijf heeft geantwoord
Von der Bestellung/Kaufabwicklung über den Versand bis zur Komunikation hat alles hervorragend funktioniert. Das Gerät ist sehr gut verarbeitet und funktioniert wie es soll. Ich bin sehr zufrieden.... Toon meer
Bedrijf heeft geantwoord
Everything from the customer service to the product itself. I was researching record players for over two years, and am incredibly glad I found Pro-Ject. And I cannot leave a review without mentioning... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pro-Ject Audio Systems
Geschreven door het bedrijf
Quality You Can See and Hear.
Proudly Made in Europe.
Analog, authentic, European precision – experience sound in its purest form.
For over three decades, Pro-Ject Audio Systems has stood for passion, precision, and true European craftsmanship. Our products are carefully made from high-quality materials and produced under sustainable standards – quality you can see and hear.
Our turntables and HiFi components are more than devices – they are instruments. Every recording, every melody comes to life, emotional and authentic. Music becomes an experience that touches both heart and senses.
- Handcrafted in Europe: From the first to the last step, with precise quality control.
- Sustainable materials: Long-lasting value for generations.
- Exclusive collaborations: Musicians, labels, and orchestras for limited editions.
Our goal is to inspire people worldwide with the analog music experience. Each product is thoughtfully designed, without unnecessary features, focusing on performance, design, and emotional sound.
"Pro-Ject stands for 'Analog Love' – the magic that happens when technology, design, and emotion come together to create an unforgettable listening experience."
Our Quality Promise
High-quality Hi-Fi products, made in Europe and tested four times — quality you can rely on.
At Pro-Ject Audio Systems, top-tier product quality is our highest priority. Every turntable and Hi-Fi component is manufactured in Europe and undergoes a four-stage quality control process before leaving our factory. This ensures our customers receive premium products built to deliver long-lasting enjoyment.
Contactgegevens
Analogweg 1, A-2130, Mistelbach, Oostenrijk
- +43 50443
- shop@project-audio.com
- project-audio.com
4,3
Uitstekend
75 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
GLS for shipping is terrible
The company itself does very well but they use GLS to ship their stuff to The Netherlands and GLS is absolutely horrible. I ordered a streamer on December 1st, it was shipped on Dec. 2nd from Austria and arrived at GLS Utrecht on December 4th at 10.50 hrs, according to the website of GLS. It has been at that depot since then. It is now December 8th and the streamer will probably be delivered (again, according to the website of GLS) on Tuesday 9th. This is completely outrageous. Where I live is 30 kilometers from Utrecht. If Pro-Ject want to keep it's good name in the market they should get rid of GLS as soon as possible, at least for shipping to The Netherlands.
8 december 2025
Antwoord van Pro-Ject Audio Systems
Thank you for taking the time to share your experience. We’re very sorry to hear about the delay with GLS and fully understand your frustration — especially given the short distance between the depot and your location.
While we’re glad you’re satisfied with our products, we take delivery issues seriously, as they affect your overall experience with us. We are already reviewing this case internally and will share your feedback with our logistics team to evaluate possible improvements for shipments to the Netherlands.
If your order has still not arrived or if you need further assistance, please feel free to contact our support team — we’re here to help and want to ensure you receive your streamer as soon as possible.
Thank you again for your feedback and for your trust in Pro-Ject.
Best regards,
The Pro-Ject Team
If you are questioning, I can confidently refer Pro-Ject!
Everything from the customer service to the product itself. I was researching record players for over two years, and am incredibly glad I found Pro-Ject. And I cannot leave a review without mentioning the quality, it is very well thought out and each component is made of top quality.
4 november 2025
Antwoord van Pro-Ject Audio Systems
Thank you so much for your thoughtful review!
It means a lot to hear that both our customer service and our products have made such a positive impression.
Knowing that your two years of research led you to Pro-Ject and that you’re this satisfied with the quality and attention to detail truly motivates us.
We’re grateful for your trust and wish you many wonderful listening moments ahead!
Best regards,
The Pro-Ject Team
Exceeding the expectations
The delivery time exceeded the expectations (2 1/2 working days delivery to door in Romania), excelent packaging, easy to install and to use. The turntable and the speakers are looking exactly as they're looking on the website, even a little bit better
5 november 2025
Antwoord van Pro-Ject Audio Systems
Thank you so much for your great feedback!
We are pleased to hear that the delivery was even faster than expected and that everything arrived safely. It’s great to know the turntable and speakers not only met but even exceeded your expectations in person.
Enjoy your new setup, and if you ever need support or have questions, we’re always here for you!
Best regards,
The Pro-Ject Team
I own two Pro-Ject turntables
I own to Pro-Ject turntables. One is my best one and I’m very happy with it. High quality and sound.
My last Pro-Ject is the Elvis Presley limited edition. And as a huge fan of Elvis, is a dream of turntable.
It’s great the way to change from 45 rpm to 33 rpm. Congratulations for your work!
1 november 2025
Antwoord van Pro-Ject Audio Systems
Thank you so much for your wonderful review! We’re delighted to hear that you own two Pro-Ject turntables and that you’re enjoying both the sound quality and craftsmanship.
We’re especially happy that the Elvis Presley Limited Edition turntable means so much to you as a fan — it’s fantastic to know it brings you real joy.
Thank you as well for your kind words about the easy speed change feature. We truly appreciate your support and your trust in our products. Enjoy the music!
Best regards,
The Pro-Ject Team
Great product and arrived in time!
1 december 2025
Antwoord van Pro-Ject Audio Systems
Thank you for your positive feedback!
We’re delighted to hear that your order arrived on time and that you’re enjoying your product. We look forward to serving you again in the future!
Best regards,
The Pro-Ject Team
Ich habe den Automat A1 bestellt und…
Ich habe den Automat A1 bestellt und bin ganz begeistert! Der Kundensupport hat mir am Anfang bei Fragen schnell weitergeholfen, jetzt kann ich mühelos meine Schallplatten hören...gerne wieder!
12 november 2025
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Vielen Dank für Ihre positive Rückmeldung!
Es freut uns sehr zu hören, dass Sie mit dem Automat A1 zufrieden sind und unser Kundensupport Ihnen schnell weiterhelfen konnte. Wir wünschen Ihnen weiterhin viel Freude beim Musikhören und freuen uns, Sie auch in Zukunft mit unseren Produkten begeistern zu dürfen!
Ihr Pro-Ject Team
I purchased an Asprie Carbon turntable. It has very few hours on it and the drive motor is sticking. There is no customer service to speak of. Send an email...why? Need to buy new turntable NOT Pro-J
Motor sticks after very few hours. Need to buy new TT. Asprie
Carbon is a fail. New TT won't be Pro-Ject. Customer Service?
28 november 2025
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Dear Richard, sorry to hear you had that kind of experience with our turntable. I think you meant "Esprit".
Please contact us at support@project-audio.com. Don't forget to tell us where you live and where and when the unit was purchased. I'm sure we can get the Debut Carbon Esprit running again soon!
Best regards,
The Pro-Ject Team
Absolut empfehlenswert!
Mein neuer Pro-Ject Plattenspieler ist genial, die Qualität ist hochwertig und der Klang glasklar. Der Kundenservice hat mir auch direkt weitergeholfen!
Absolut empfehlenswert!
10 september 2025
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Vielen Dank für Ihr tolles Feedback!
Es freut uns sehr zu hören, dass Sie mit Ihrem neuen Pro-Ject Plattenspieler und unserem Kundenservice so zufrieden sind.
Wir legen großen Wert auf hochwertige Klangqualität und echte Handwerksarbeit – umso schöner, wenn das ankommt.
Viel Freude beim Musikhören!
Ihr Pro-Ject Team
Katastrophale Fertigung
Katastrophale Fertigung. Phono Box DS3-B zischt auf einem Kanal. X8 Plattenspieler eiert der Teller. Der Ersatzteller ist unschön gedreht und der Magnet fehlt. Der Tonarmlift blib immer stecken auf halbem Weg und der neue ist 3mm zu kurz. ABSOLUT KATASTROPHAL! NIE WIEDER KAUFE ICH EIN PRODUKT VON PROJECT!
27 januari 2025
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Es tut uns sehr leid zu hören, dass Sie mit mehreren unserer Produkte unzufrieden waren. So ein Erlebnis entspricht selbstverständlich nicht unseren Qualitätsansprüchen. Leider konnten wir Ihren Namen oder Ihre Bestellung in unserem System nicht finden, weshalb wir davon ausgehen, dass der Kauf möglicherweise über einen externen Händler erfolgt ist.
Wir möchten das Problem dennoch gerne nachvollziehen und prüfen, wie wir Ihnen weiterhelfen können. Bitte kontaktieren Sie uns direkt über unser offizielles Kontaktformular auf www.project-audio.com/kontakt
, damit wir die Details gemeinsam klären können.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen – Ihr Feedback hilft uns, unsere Produkte und Abläufe weiter zu verbessern.
Ihr Pro-Ject Team
I received their Pro-Ject E1 Turntable…
I received their Pro-Ject E1 Turntable as a Christmas present. I cannot get the Bluetooth to connect. Naturally, I went to their site for help. Apparently, there is no help available.
Frustrated!
John
8 januari 2025
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Hi John, we’re very sorry to hear about your frustration with the Bluetooth setup of your E1 Turntable. We understand how disappointing this can be, especially with a new product.
We couldn’t locate any direct support request under your name, which suggests the turntable may have been purchased through one of our retail partners. Nevertheless, our team would be happy to assist — you can reach us anytime at www.project-audio.com/contact
Thank you for your feedback, it helps us continue improving our products and customer experience.
Best regards,
The Pro-Ject Team
No product support to speak of
No actual product support to speak of. Contacted them sept 17th and other than a confirmation of receipt nothing yet. Essentially making my preamp largely unusable due to clicking sounds on the USB DAC. Firmware update and tool available on website that should address this except just doesn’t work since tool does not select newest firmware and path to desired firmware cannot be altered in any way. Only started using the USB input on my pre-box ds2 digital recently, if only I’d have known before…I could have returned it and moved on to another producer that does actually support their products.
17 september 2024
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
We’re truly sorry to hear about your experience and the frustration caused by the lack of follow-up. We always strive to provide helpful and timely support, and we regret that this was not reflected in your case.
Unfortunately, we’re unable to identify your specific request based on this review alone, but our technical team continuously works on improving firmware tools and compatibility for all Pro-Ject products.
We appreciate your feedback — it helps us identify areas where we can improve both our communication and support processes. Thank you for sharing your experience and for being part of the Pro-Ject community.
Best regards,
The Pro-Ject Team
Bad quality pretty players
Very disappointed with both the quality of their players and they customer service.
I got a player around 2 years ago and some connectors are already not working properly. Have been waiting for a month for a reply from their customer service and still nothing. I will probably have to end buying a new one but for sure it's not going to be a Pro-ject.
9 januari 2023
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Thank you for sharing your experience.
We’re sorry to hear that you had issues with your turntable a while ago. Even though this review dates back some time, we continuously improve our products and support processes to ensure better experiences today.
If you ever wish to revisit the matter, please feel free to contact us at www.project-audio.com/contact
— we’ll be happy to assist.
Best regards,
The Pro-Ject Team
Terrible experience
Terrible experience.
Bought a record player from them and after 2 years the output connectors are starting to not work.
I think they probably don't use quality materials in their record players.
27 december 2022
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Even though this purchase was made quite some time ago and not directly through us, we always take such feedback seriously, as it helps us continue improving our products and quality control.
We continuously work on refining our materials and designs to ensure long-term performance and reliability. We truly appreciate you taking the time to share your thoughts.
Best regards,
The Pro-Ject Team
Projekt PRIMERY til 1500kr …
den pladespiller (Projekt PRIMERY til 1500 kr) jeg har købt fuld af fejl MOTOREN BRUMMER (som et gammelt køleskab) og vibrasionerne går direkte i Plintet og Phonokablet (fastmonteret på pladespilleren) er Dårligt Skærmet ellers spiller den fint (ved lidt hørere lydstyrke)
Gummiføderne isolere fint for vibrasioner
18 november 2018
Review zonder uitnodiging
Antwoord van Pro-Ject Audio Systems
We’re sorry to hear that your experience with your Pro-Ject turntable didn’t fully meet your expectations. All of our models are designed and assembled with precision and care to deliver the best possible sound performance, so it’s unfortunate to learn that you experienced unwanted noise and vibration.
As we cannot identify your purchase directly from this review, it’s possible that it was made through an external retailer. Nevertheless, your feedback is very valuable to us — we continually work on refining our engineering and improving component quality to ensure the best listening experience for every music lover.
Thank you for sharing your impressions and for taking the time to review one of our products.
Best regards,
The Pro-Ject Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.