Called in to the shop to pick some rollerskates for my daughter, the team were brilliant, fitting the skates which actually ended up being a different size than what I would have ordered online. Great... Toon meer
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Lees wat reviewers zeggen
Excellent customer service. Had to call shop twice as our firewall stopped payment, and they answered immediately both times and were very helpfull .. re-ordered via PayPal yesterday and scooter arri... Toon meer
Ordered a scooter which came and had a mark on it they took it to shop offered a exchange straight away Staff could not help enough showed me other scooters at cheaper prices I'm really amazes thi... Toon meer
Ordered some Bauer ice hockey Skates a few days ago from these guys. Easily ordered in less than 5 minutes from finding the perfect pair to having it sorted and invoiced with a receipt immediately to... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
ProLine Skates offers the best choice of inline, ice and roller skates, scooters, skateboards, heelys, bikes and hockey equipment.
Contactgegevens
High Street 9, CF10, Cardiff, Verenigd Koninkrijk
- prolineskates.com
No objections whatsoever
Best price I could find online, shipping was quick, my order arrived in 2 days.
8 april 2021
Review zonder uitnodiging
Lettering on skate wheels worn off
Lettering on skate wheels worn off in several places and the box the skates came in looks very bashed up. Overall makes the skates look less than good. As they were purchased as a present this is very disappointing. I feel rather embarrassed to give a present with worn lettering. They did arrive quickly and the actual skate boots look good.
2 juli 2020
Review zonder uitnodiging
Very bad customer service.
Very poor customer service.
They sent me faulty skates back in early April, sent email with pictures attached no reply, phoned them and they said they were waiting for replacements to exchange, I've never had a reply via email, sent another one last week so I could return the skates and get a refund, no reply to that one either.
I fully understand the hardships companies are going through at this time, but they could at least acknowledge an email.
These skates were for a birthday present for my daughter, as yet she has been able to skate through the whole lock down period.
Shocking online experience, avoid!!!!
15 juni 2020
Review zonder uitnodiging
Ordered a pair of skates and came a few…
Ordered a pair of skates and came a few days earlier than expected and in great condition!
29 mei 2020
Review zonder uitnodiging
Fast delivery but the long sleeve proto…
Fast delivery but the long sleeve proto t-shirt that I purchased for my son was of the poorest quality,so thin I’m worried about ripping it, was expecting better quality from proline skates and proto
27 mei 2020
Review zonder uitnodiging
Antwoord van Proline Skates
Hi there,
We are sorry you feel this item is bad quality, we are obviously not the manufacturer of the item but if you do wish to return the item you can find all returns info on our website.
You have 60 days for returns.
Thanks
Terrible customer service
Terrible customer service, flippant and unhelpful response to our request for replacement knee pads when the straps failed. Don't give them your money, they don't deserve it.
15 mei 2020
Review zonder uitnodiging
Antwoord van Proline Skates
Hi there,
Looking into this claim we can see you tried to claim warranty on a wrist guard that is 6 months old.
Im afraid this would not be covered due to wear and tear.
Apologies.
Faulty skates, bullying communication
Unfortunately, my experience with them was dreadful. They sent me a faulty item. The blades’ screws holes were allowing water to come inside, after 12-20 minutes of skating, my socks and feet becoming wet. I contacted customer service but they bullied me and were very unprofessional. I had to bin the skates and get a new pair
15 februari 2020
Review zonder uitnodiging
Ordered Edea skate bag just before…
Ordered Edea skate bag just before Christmas, next day delivery, arrived on time.
1 januari 2020
Review zonder uitnodiging
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