My tenancy ended on 19 January, yet months later my deposit is still unresolved. I submitted my deposit return request through the TDS portal on 11 February, but the letting agent only responded o... Toon meer
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From start to finish, Property Genius—especially the wonderful Vicki Forsyth—have delivered a flawless lettings experience. As a landlord, it's a huge relief to know that everything is handled with... Toon meer
Bedrijf heeft geantwoord
Very professional, punctual, very approachable, knowledgeable and great asset to help customers with all they need. I personally dealt with Graeme, who’s walked me through the course to Buy an... Toon meer
Bedrijf heeft geantwoord
Very easy and pleasant experience from start to finish. Staff have always been polite courteous and attentive. Graham is always responsive and prompt to respond which is rare in my experiment in the r... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We know what’s important to landlords, tenants, sellers and buyers so we’ve developed some pretty great services to meet those needs, bringing it all together in ways other agents can’t. We're committed to getting to know our customers so we can deliver the service they want. Our key focus is bring to you your very own dedicated agent responsible for you and your property and delivering the best marketing material to the widest audience. Keeping our clients regularly updated with all things property and tenancy related. Of course, we’re members of the Association of Residential Letting Agents (ARLA) and protect our tenants’ deposit with the Tenancy Deposit Scheme (TDS). We would love to share our fresh new approach and our abilities with you.
Contactgegevens
424 Barlow Moor Rd, M21 8AD, Manchester, Verenigd Koninkrijk
- 0161 881 3028
- hello@property-genius.co.uk
- property-genius.co.uk
3,8
Goed
64 reviews
Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Deposit Still Not Returned Months After Tenancy End
My tenancy ended on 19 January, yet months later my deposit is still unresolved.
I submitted my deposit return request through the TDS portal on 11 February, but the letting agent only responded on 5 March, and that too after follow-up from the Tenancy Deposit Scheme.
Even during the dispute process, the undisputed portion of the deposit has not been returned. Instead, large deductions were proposed which I immediately challenged with supporting evidence.
From a tenant’s perspective, this feels like an attempt to retain as much of the deposit as possible rather than resolving the matter fairly and promptly.
Tenants are expected to meet strict deadlines and face penalties for late rent, but the same urgency does not seem to apply when returning a tenant’s deposit. Based on my experience, tenants should be extremely cautious and keep detailed records of all communication.
13 maart 2026
Review zonder uitnodiging
Truly Outstanding Service from a Brilliant Lettings Team
From start to finish, Property Genius—especially the wonderful Vicki Forsyth—have delivered a flawless lettings experience. As a landlord, it's a huge relief to know that everything is handled with such care, clarity and professionalism.
Vicki has been a star throughout. She’s efficient, personable, always ahead of the game, and genuinely makes the whole process effortless. From tenant sourcing to check-in, every stage was handled smoothly and expertly. I trust her judgment completely, and the tenants were moved in with everything properly documented and organised.
If you're looking for a lettings manager who combines property know-how with outstanding client service, Vicki is the one. I can’t recommend Property Genius highly enough.
Thank you again for making everything run like clockwork. Delighted to continue working with you!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear how pleased you’ve been with the service, and Vicki will be thrilled with your feedback. We really appreciate your continued trust.
Highly recommended! …
Property Genius manage our rental property and have been wonderful from the start. Communication has been great and they really have made it a stress free and easy journey. Highly recommended!
5 september 2025
Review zonder uitnodiging
Antwoord van Property Genius
Thank you for taking the time to share your experience. Your recommendation means a great deal to us!
Property Genius are great
Renting is scary and intimidating, but Property Genius make the process easy and straightforward. They have brilliant customer service and keep on top of everything. I've felt supported every step of the way. Fantastic service.
13 mei 2025
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your kind words and for taking the time to leave such a thoughtful review!
We’re really pleased to hear that you felt supported and that we helped make the renting process feel less daunting. It’s something we work hard on as we know how overwhelming it can sometimes be, especially in today’s market.
Your feedback means a lot to us and we’re delighted to have made a positive difference.
Best wishes,
Graeme & the Property Genius Team
Recommended
Having recently changed Managing Agent to Property Genius I am very happy with the service so far. Very efficient and signed up a new tenant promptly cutting down on void period. Thoroughly recommended and a vast improvement on previous Agent.
15 januari 2025
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your kind words and for taking the time to leave us a review! We’re delighted to hear that you’re happy with our service and to know we’ve made a positive impression compared to your previous agent. Your recommendation means a great deal to us.
I would highly recommend Property Genius …
I would highly recommend Property Genius to anyone out there needing an efficient and effective service. Graeme and the team work tirelessly to provide a wonderful service and take the pressure away from day to day work.
30 december 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for taking the time to leave such a wonderful review! We’re pleased that our team could help take some of the pressure off to help you.
Excellent Service as Before
I use Property Genius for all new rentals and existing tenancy renewals. They fully manage one of my properties too. They are always responsive and have meticulous attention to detail especially with regards to documents. Great value for money too!
27 november 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your kind words and for sharing your positive experience with us! Providing excellent value for money is always our goal, and your feedback inspires us to maintain and exceed these standards. We look forward to continuing to assist you and ensuring your property management experience remains seamless and stress-free. Thank you for choosing us.
Landlord Let Only Service
First time using Property Genius for letting out a property, quick turnaround from handing over keys, to advertising and getting new tenants in.
A great professional service provided by Graeme and the team, very competitive rates (reason why we switched from another local agent we had been using for years)
Highly recommend and will be using them again very shortly!
2 oktober 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us and that our team was able to meet your expectations. We look forward to working with you again soon!
Excellent Service
We have been with Property Genius letting and managing our properties for the past 5 years and are delighted with the team.
When the properties are available to let it’s always a quick turnaround, reasonable rates, very professional, friendly and always at hand when needed.
Highly recommend!!
26 september 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your kind words and for being with us! We’re delighted to hear that you’re happy with the service, and it’s always a pleasure working with you. Your recommendation means the world to us, and we look forward to continuing to manage your properties with the same dedication in the future!
Always very knowledgable
Always very knowledgable, helpful and accommodating to both Landlords and Tennants. Have worked with Property Genius for many years and plan to continue.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your review! We’re thrilled to hear that you’ve found us knowledgeable, helpful, and accommodating. It’s been a pleasure working with you over the years, and we’re delighted that you plan to continue with us – we look forward to many more years of collaboration!
1st class professional service
Graeme & the team offered a profession service at a fair price marketing the property & preparing the inventory , I have used property genius on several occasions to let properties in Chorlton & Stretford
1 juli 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your fantastic 5-star review! I’m delighted to hear that you’ve had such positive experiences with us. It’s always a pleasure to assist you with letting your property.
We look forward to continuing to provide you with professional and reliable support in the future.
My Investment
Vicki is efficient in her management of my property, both during the letting period and finding suitable tenants at the end of the tenancy.
I am confident that my investment is in safe hands with Property Genius.
21 mei 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you for your fantastic review! We’re thrilled to hear that you’ve had a positive experience with Vicki and our team. It’s great to know you feel confident in our management of your property. Your kind words and trust mean a lot to us.
Condescending & Poor
The smallest regard to tenant satisfaction & condescending customer service. (Calls their customers threatening and abusive - rather than take accountability to fair criticisms).
Rented with Property Genius for around 1 year and had numerous instances of condescending customer service skills from Vicki and the owner Graeme.
It was mainly just their mannerisms & wording, wasn't anything close to being warm or friendly but rather self centred and patronising. Charged us for an electrician being called out to the property to identify where the fusebox was IN THEIR OWN PROPERTY THAT THEY MANAGE - unbelievable, as a property management company should know this on file.
After plenty of kicking and screaming from them, they finally agreed to go halves on the cost which I do respect, but it should not take what it took for this to happen and really they should've paid it in full.
I am largely leaving this review since they charged me a whopping cleaning fee, with the extractor fan being apart of this fee. Literally was in the same condition upon moving in - I kinda found it to just be a money grab as a last laugh from them if anything.
Just quite a petty company altogether, but my landlady was lovely though, so that I can say :)
31 maart 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you for sharing your thoughts. We value all feedback, both positive and negative. However, we must express that our team encountered significant challenges with abusive language and threats during communications, which complicated our efforts to assist effectively.
Regarding the issue with the electrician, we typically advise tenants to check straightforward solutions like the consumer unit to help avoid unnecessary service charges. The issue was caused by a toaster being left on the hob causing a significant fire hazard. The decision to split the cost of the call out was an effort to resolve the matter cooperatively, and foster a positive way to move forward.
The cleaning fee was a directive from the landlord, not a decision made by us to generate additional revenue. We do not benefit financially from works assigned to contractors.
We appreciate your kind remarks about the landlady and are glad to hear that aspect of your experience was positive. While we always strive for constructive interactions, we encourage all parties to engage respectfully to resolve any issues effectively. Thank you again for your feedback, which will help us continue to improve our services. We wish you the best in your future housing experiences.
Clear guidance with a human touch
Clear guidance with a human touch. A genuine pleasure to work with.
1 maart 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your kind words! We're thrilled to hear you found our approach genuinely pleasurable. It was our pleasure to work with you, and we're here whenever you need us. Thanks again for choosing us!
Fantastic company to deal with highly…
Fantastic company to deal with highly professional and courteous.
10 februari 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your kind words and the 5-star review! We're thrilled to hear you found our service fantastic and professional. Looking forward to working for you again.
Landlord Letting Services
As an overseas landlord, finding new tenants, obtaining references, carrying out inventories, and assisting with tenant changeovers can be challenging.
Property Genius provides an excellent service (which I’ve been using for over 5 years) that has given me great peace of mind. They are friendly, efficient, and always willing to lend a helping hand!
4 februari 2024
Review zonder uitnodiging
Antwoord van Property Genius
We are thrilled to hear about your positive experience with Property Genius! It's our pleasure to support you, especially given the unique challenges of managing properties from overseas. Knowing that our services have provided you with peace of mind for over 5 years truly means the world to us. We look forward to continuing to serve you and are always here to lend a helping hand.
Another superb tenancy turnaround
Another superb tenancy turnaround from Property Genius. Re-let in no time to a top applicant. I really find Property Genius hard to fault. And thats based on knowing them for years now, not just 5 mins. James Paterson
6 januari 2024
Review zonder uitnodiging
Antwoord van Property Genius
Thank you so much for your kind words and continued trust in Property Genius, James! We're thrilled to hear about your positive experiences with our tenancy turnaround services. Your satisfaction is our top priority, and we're glad to have been able to serve you well over the years. Looking forward to many more years of partnership!
The worst agency ever and extremely…
The worst agency ever and extremely fraudulent extorting people of their hard earned money
4 januari 2024
Review zonder uitnodiging
Antwoord van Property Genius
Dear Omotoyosi,
We understand and regret that your experience with our agency did not meet your expectations. We take every feedback seriously, and upon reviewing your case, we would like to provide some clarity on the situation.
Your application for the property was received with the condition from the landlord that due to the income-to-rent ratio being low, a UK-based guarantor meeting specific criteria was required. This is a standard procedure aimed at ensuring security and compliance for all parties involved.
Upon your confirmation that you had a guarantor meeting the requirements, we proceeded with the necessary checks and formalities, including the holding deposit, as per the clearly stated terms. These terms were agreed upon and signed by you, understanding that the deposit serves as a commitment and would be utilised towards administrative efforts and taking the property off the market.
Unfortunately, it was discovered that the guarantor did not meet the stipulated conditions, which is a critical aspect of the vetting process. Specifically, you assured us your guarantor was a homeowner prior to a deposit being paid, and it transpires this was false. This discrepancy led to the inevitable outcome of your application not proceeding. We understand this is disappointing, however, it is essential to ensure that all provided information is accurate and truthful to avoid such situations.
We are committed to fair and transparent dealings and must adhere to the agreed terms and conditions, especially when other potential opportunities are foregone based on the provided information and assurances.
We are open to discussing this further with you to address any concerns and provide any additional clarity you may need. Please feel free to reach out to us directly.
Thank you for your understanding, and we wish you the best in your future property endeavours.
Avoid at any cost
3 mei 2023
Review zonder uitnodiging
Antwoord van Property Genius
We apologise for the inconvenience caused by the outcome of your application. We would like to address the issues raised in your review.
Firstly, we would like to clarify that our company carries out thorough checks on all prospective tenants, including credit checks and background checks, to protect the interests of our clients. In your case, we discovered an undeclared County Court Judgement on Olegas' credit report, which unfortunately led to the failure of your application.
We always ask for complete and accurate information during the application process, and unfortunately, in this case, the undeclared County Court Judgement was not disclosed. We understand that this can be frustrating, but it is our responsibility to ensure that our clients' properties are occupied by tenants who are financially responsible.
We understand that you may be disappointed with the outcome, but we would like to assure you that our checks are carried out with the aim of protecting our clients' interests. We always ask people to be helpful throughout the referencing process to ensure that all necessary information is obtained.
Thank you for your understanding.
Poor service and months spent trying to fix basic problems
Property genius manage a property we let, they have some good systems in place for reporting problems but sadly these are let down by poor management and a lack of knowledge of how to tackle problems.
We had a broken ventilation fan which took nearly two months to get fixed (identified on 27/1, new fan installed 17/3), we have had issues with three out of the four heaters in the apartment, two were fixed after 1 month, the third is still broken and doesn't adequately heat the room, this repair job has been closed with the landlord acknowledging it is faulty. This is illegal but property genius refuse to act.
Our shower has been intermittently faulty for a month, we've had no communication with property genius for nearly two weeks.
I even went through their internal complaints process, unfortunately the only person you can refer things to doesn't seem able to grasp the problems at hand and doesn't respond to points raised within a complaint.
If you do have a problem, speak to the local council Environmental Health teams, they are good and can force your landlord to act if nobody else bothers.
To respond to Graeme's comments below, you're publicly lying about the full history of the problems we've had. And it's fantastic that the landlord is going to refurb things after our tenancy ends, but we are still stuck with heating that isn't sufficient for the space, a shower which works part time (often fails in mornings and evenings, the times when people need to shower) and ventilation that barely works at all. Putting a smiley face on things doesn't fix the faults or change the dire service that has been provided.
11 april 2023
Review zonder uitnodiging
Antwoord van Property Genius
Dear James,
Thank you for bringing your concerns to our attention. We take all complaints seriously and strive to provide the best possible service to our clients. As mentioned before, we can only act on the instruction of the landlord on how to proceed.
I'm glad you were able to meet them in person yesterday. I can understand your frustration, and I hope you can take from the meeting with the landlord that your issues have been responded to in good faith. It's understood that the extractor fan in the bathroom took 30 days from reporting largely because you needed a date when both yourself and the contractor were available. The heater is working fine, just the boost button doesn't work. As a gester of good will, we have offered you some of our portable radiators we have in the office. And finally the shower was replaced with the same model 18 months ago and wasn't reported as faulty by the previous tenants. In all good faith, it should be working the majority of the time. The landlord has said with 3 months left of your tenancy, he would be looking to do a full bathroom refit.
We have full knowledge of how to tackle problems and have addressed your concerns on severage occasions maintaining communication with you at all times. We have an audit trail for each issue and have actively shared this information with you during your various complaints.
We regret that you feel our internal complaints process has not been satisfactory, but we have followed it diligently and have addressed your concerns as thoroughly as possible.
Finally, we want to assure you that we take our legal responsibilities seriously, and we comply with all relevant regulations. We appreciate your suggestion to contact the local council Environmental Health teams, but as yet we have not heard from them regarding any complaint.
I wish you didn't have such viseral distain for us. We are a small company looking to do the best we can and we remain committed to providing the best possible service to all of our clients.
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