Provide Support Live Chat Reviews 17

TrustScore 4.5 uit 5

4,6

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Bedrijfsgegevens

  1. Softwarebedrijf
  2. Computer & laptop accessoires

Geschreven door het bedrijf

Provide Support has been a leading Live Chat and Website Monitoring software provider since 2003. More than 30000 customers use our live help software globally Provide Support delivers highly reliable Live Chat software. It's an effective marketing solution for boosting sales.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

17 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Thanks as always to Provide Support

Thanks as always to Provide Support. I really appreciate this company. Been using their service for years and they are always so helpful and polite, and available!

30 september 2021
Review zonder uitnodiging
Logo Provide Support Live Chat

Antwoord van Provide Support Live Chat

Thanks so much for your feedback, Michael! We really appreciate you being a customer and helping to share the word about us.

Beoordeeld met 5 van de 5 sterren

Highly Recommended!

I highly recommend Provide Support! Along with providing a great Live Chat product, their customer service has been wonderful. They are instantly available, responsive, and always open to feedback and suggestions for improving the product. Provide Support has been great to work with and the Live Chat has helped us to connect with students and families during this virtual time.

19 mei 2021
Review zonder uitnodiging
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Antwoord van Provide Support Live Chat

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words!

Beoordeeld met 5 van de 5 sterren

Industry leader in customer support

Industry leader in customer support
Provide Support Live chat has been a game changer in our new remote environment, and has allowed us to connect with our students, community members, and employers seamlessly and with improved customer service. In the few times that we have needed support, they have been instantly available to provide resources, information, and troubleshooting with professionalism and integrity. I highly recommend Provide Support!

13 april 2021
Review zonder uitnodiging
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Antwoord van Provide Support Live Chat

Thank you for your kind words, Jasmine. We are glad our live chat service helps you improve your customer service.

Beoordeeld met 5 van de 5 sterren

Provide Support is one of the best…

Provide Support is one of the best Live Chat software packages I have ever used, definitely the best when you use price to determine the value.

I have never had any experience that wasn't great when dealing with their support staff. They are always professional and willing to go the extra mile to make sure I am happy with my service.

2 maart 2021
Review zonder uitnodiging
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Antwoord van Provide Support Live Chat

Thank you for your kind words, Jim. We do our best to keep professional customer service level and improve our live chat software.

Beoordeeld met 1 van de 5 sterren

Confusing need instructions

I was unable to view the conversation only a particular window when one of us with chatting and it was impossible for me to understand and utilize this tool. Perhaps there should be some instructions before the chat yes?

1 maart 2021
Review zonder uitnodiging
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Antwoord van Provide Support Live Chat

Thank you for your review, Harold. We are sorry you got confused. Could you provide your account name? We also offer 24/7 assistance in our support chat, our agents will be glad to help you and answer your questions.


Beoordeeld met 5 van de 5 sterren

Student Connections

We utilize Provide Support to connect with our students. This gives them the opportunity to have questions answered quickly, no line, no waiting! This program is user-friendly and has been a welcomed asset to our college. Our usage has soared over the last year and it has proven time and again to be an amazing opportunity.

16 februari 2021
Review zonder uitnodiging
Logo Provide Support Live Chat

Antwoord van Provide Support Live Chat

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words again!

Beoordeeld met 5 van de 5 sterren

Alexa Logman! Amazing customer service.

Needed assistance with IPs for a large contract customer who’s firewalls we’re blocking the service and after the chat session to Provide Support Alexa Logman,
Tracked me down some how and later sent a follow up email to my work confirming ports and I had already terminated the chat and didn’t have time to confirm. Was an incredible proactive service!!! Please thank Alexa! From GBG a Provide support customer

26 juni 2020
Review zonder uitnodiging
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Antwoord van Provide Support Live Chat

Thank you so much for your wonderful review, Richard! We really appreciate you taking the time out to share your experience with us. We thanked Alexa on your behalf.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you once again for your kind words!

Beoordeeld met 5 van de 5 sterren

Great price, simple setup and simple user interface

Good price, simple setup, and good user interface. It is the very only support system I have seen that allows you to link your support button to an existing form on your site. You know... something that simple... even if you use the built-in form/chat editor you will see it has much more to offer than many other places. The result is clean and easy to understand... but the best is the ProvideSupportConsole App you can run on your desktop computer or mobile phone. Brilliant. I recommend this service.

15 mei 2020
Review zonder uitnodiging
Logo Provide Support Live Chat

Antwoord van Provide Support Live Chat

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words again!

Beoordeeld met 5 van de 5 sterren

Excellent service and good prices

Excellent service and good prices, but there is an important point that there is no expiry date on the product

2 maart 2020
Review zonder uitnodiging
Logo Provide Support Live Chat

Antwoord van Provide Support Live Chat

Hello Hussain,

Thank you for leaving a positive review about our product. Could you clarify what you mean by "there is no expiry date on the product"? All our subscription packages are available for specific time period - 1 month, 3 months, 6 months and 1 year. Thus, we would be grateful if you could clarify about expiry date. Our customer service is available 24/7, you are welcome to contact us anytime in our support chat.

Beoordeeld met 5 van de 5 sterren

we use providesupport on our website…

we use providesupport on our website for nearly 10 years now and was never any issue. yes there a little slow with adopting the trends but still stable since. gut job so far ! hope in near feauture the app get more conf. and also the wp plugin need be updated its not working 100% stable with elementor or visualcompoer there are errors with the java scripting!
but yes 5 stars bec never issue of downside...

4 december 2019
Review zonder uitnodiging
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Antwoord van Provide Support Live Chat

Thank you very much for your kind review!
Our technical support will contact you soon to clarify the issue with errors you were facing.
Sorry for the inconveniences. We will do our best to improve our service.
Provide Support team

Beoordeeld met 5 van de 5 sterren

Value for Money

Been using this chat program for many years. Never been offline and it works nice and smoothly.

10 november 2017
Review zonder uitnodiging
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Antwoord van Provide Support Live Chat

Michael, thank you for taking your time for the review. We really appreciate it. We are glad that our live chat serves you well.

Beoordeeld met 5 van de 5 sterren

Excellent Live Chat Solution

I'm working with this tool for 3 years already. Simple, effective and trustworthy. Recommended!

18 juli 2015
Review zonder uitnodiging
Logo Provide Support Live Chat

Antwoord van Provide Support Live Chat

Thank you for the kind words. Your opinion is much appreciated!

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