Puzzle Post Reviews 701

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing us with compensation. Really impressed! Lovely customer service. Will definitely be continuing to use Puzzle Post!

My order arrived far more quickly than I expected, and in great shape. I played a Puzzle Post Escape Room game with my 8 and 10 year old nieces and they loved it, so decided to order more. I look forward to playing these new games with them and I anticipate them loving them. Thank you so much Puzzle Post!

My parcel, ordered directly from Puzzle Post, got lost somewhere in the Mail's sorting office. Their Customer Services, Tom, continued to check the status t and when it failed to materialise from the sorting office, sent me a new copy of the puzzle that I had ordered

Your customer service and in particular Tom is amazing, very helpful and responsive.

We just finished The Secret Set. It was so much fun!! Me and my husband played it over two days post-dinner - made us so engaged and gave us couple activity time!!

We love these puzzles, & have always been entirely satisfied. Unfortunately, when opening The Blunder recently we had a couple of missing items. It was however easy to get a copy of these from the website, & I was even more impressed when Tom emailed me, unprompted, within 10 minutes to apologise & offer compensation. It was great to see someone taking ownership of the problem, which is rare these days. Excellent customer service, & response on top of a fantastic puzzle.

Really enjoyable but perhaps a little easy for the ten year old! Beautifully presented as aleays

Love these games!! Thank you for the bundle discount and for the speedy delivery! I am all about supporting creative small businesses and these games are adored by me and my family.
My 7 and 10 year old delighted in the Horrible Henry games, it is rare to find something they BOTH can play AND both enjoy!! We live in the states and so I have bought extras to give to their friends as gifts. Hope to see more gmaes like these in the near future 🙏

Puzzle Post games are a blast. Fun time gathering as a family and working together to solve the challenge.

Brilliant customer service from the Puzzle Post team. Excellent puzzles, very well thought through - the right level of challenge.

Team was very helpful when we had an issue. Tom was very quick to respond and made the help process simple and easy

I loved the first escape room we played, I bought 5 more.
A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer if you’ve drunk too much or too tired for one of the puzzles. Looking forward to the others at other family gatherings.

Very well made and an enjoyable way to spend an evening

Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.

Very enjoyable, challenging but not impossible, perfect for a date night at home.

Good fun but would have been preferable without relying on online clues…

A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

Some puzzles were two easy and some too hard, would be good to have cross over between clues. Puzzle took the right amount of time

We thought that is was an exhilarating experience and hope that soon we can try another one even though at the
end some people thought that Soshana deserves to be exposed 🫤