Pyrex Cookware Reviews 34

Grundsätzlich sind wir von den Pyrex-Produkten überzeugt. Im dortigen Online-Shop haben wir wegen der vergleichsweise niedrigen Preise bestellt. Die am Ende gelieferte Ware war top - und exzellent verpackt. Allerdings haperte es beim Versand.
Nachdem der letzte bei der Bestellung angegebene Liefertermin verstrichen war, haben wir per Mail Druck gemacht. Zwei Tage später ist dann - ohne dass sich der Kundendienst gemeldet hat - endlich der Versand erfolgt. Die Sendungsverfolgung ist deutlich verbesserungswürdig, da sie nur in Fragmenten den aktuellen Status angibt. Nach der Übergabe an Hermes funktionierte dann alles erstaunlich reibungslos.
Der lahme Versand und die mangelnde Kommunikation des Kundenservices können die durchaus günstigen Preise nicht aufwiegen. Wir werden hier nicht mehr bestellen!

Please do not EVER order from their website. 3 dishes poorly packed, all arrived broken. Sent 1 replacement dish against my request for a full refund - I was very clear I didn't want replacements. Have then ignored 3 (THREE) follow ups via their contact form clearly stating the issue, all relevant details, and clearly requesting a refund.

It's been 2 months and I still have 1 intact item, 2 broken ones, no refund and no response. They've literally stolen my money.

he comprado una sartén pyrex y no transmite el calor. mala de verdad.

I've bought an expensive Ceramic pot and received it with damage. I've been trying to contact the customer service for the past month now. They NEVER answer. Worst service I've ever experienced. I'll never buy there again.

6 Schüsseln bestellt, davon kamen 3 zerbrochen an.
Der Kundenservice reagiert überhaupt nicht bzw. erst nach dem Einschalten von Paypal.
Das Ergebnis ist, dass ich die Rücksendung der defekten Schalen selbst zahlen muss um die Erstattung zu erhalten....
Die Schalen selbst sind toll, aber den Ärger mit dem Kundenservice leider nicht wert.

En una semana de uso la sarten tiene todo el antiadherente ampollado. El servicio postventa de vergüenza mareando 3 meses, que ya te da igual lo que pagaste pero es la sensación de estafa. Compras una marca pensando que es mejor y que si algo sale defectuoso al menos tienes alguna seguridad y ni lo uno ni lo otro.

My mum bought me a Pyrex frying pan. It is the best pan I've ever owned. I've had it for about a year or so, not one scratch, and if I burn something in there, it just slides right off. I seek it out in my pan cupboard when cooking.

Do let everbody know do not buy pyrex dish to do not last very long whan you get a problem there do not want to know

Ware zum Teil defekt geliefert, Ersatzlieferung angefragt aber es wurde nur der Eingang der Reklamation bestätigt, dann keine weitere Reaktion mehr. Kann ich nicht empfehlen, sehr schlechter, bzw. kein Service! Ich bestelle dort nichts mehr!

Ganz mieser Service, keine Reaktion/Bestätigung auf rechtzeitige Stornierung der Bestellung. Ware wurde einfach versandt, eine Rücksendung nach Frankreich auf eigene Kosten was ca. 24 Euro bedeutet. Unverschämt, ignorant und frech. Nie wieder bestelle ich bei diesem Laden.

After an order process that went well, it didn't take long before I received an email with a tracking number, claiming that the order had been sent. Unfortunately, nothing further ever happened, the tracking didn't show any progress.
After 2 weeks, I contacted Pyrex through their customer support form, and got no reply. 5 days later, I contacted them again, still no reply.
Losing patience, I requested a refund through the button for this on the webshop, but an email told that they would process this only after I had sent back the order... I replied to the email that they had not sent anything, and what did I get? An automatic reply that I could not send emails to that address.
I guess that I will now have to engage with the credit card company and have them cancel the payment. Pyrex is apparently unable to run a serious webshop and customer support. I would not hesitate calling the shop a scam.

To follow this up: The Pyrex email address that Trustpilot would send the review to, turned out to not exist, so I couldn’t contact Pyrex by that. But I found another email address on their website, I think meant for reporting a data breach, so I wrote to that one and asked “whoever receives this” to pass it on to the right person. The next day, customer support wrote to me that they would look at it, and a day later, that they would pay me back my money. Some days after that, the money was registered on my credit card.
So, something can be made working at that shop. But still, no explanation, no apology. I wouldn’t want to buy from them again.

Me llegaron 3 bandejas de horno destrozadas. Ahora tengo que pelear para que me solucionen el problema de alguna forma, porque Pyrex pretende que las envíe de España a Francia pagando yo los costes (debido al peso del producto son elevados) y sin garantizarme una solución... simplemente te dicen que "evaluarán" el problema. En resumen, que un problema con el transporte te deja tirado con un producto roto y ya pagado.

3 weeks ago, I ordered two items from Pyrex at a significant cost. Only one arrived. Zero progress/response from Pyrex, despite me repeatedly contacting them over multiple forums. Absolutely appauling and unprofessional. The lack of customer service is completely unacceptable. I am not holding out any hope of this ever being resolved.

Nice glassware, but the stickers applied to your products are a nightmare to remove from glass. It's not rocket science...

My Pyrex cake 9/13 exploded in oven. Cake was ruined and hundreds of shares of glass everywhere and mess to clean up. Called customer Service number no human to talk to,spent money exta for carrying case and have no cake pan. I think they should replace it. It was not made correctly. I am on a fixed income used it once.

10 year guarantee is worthless. The bottom of my pyrex frying pan delaminated with a pop, sending hot bolognese sauce up the kitchen wall. Used the online forms to claim on the guarantee. Rejected due to misuse (heat?). Please be aware that Pyrex consider it acceptable that their frying pans fail spectacularly on the application of heat. Product is dangerous.
Emails to Pyrex EU remain unanswered. Pyrex Uk customer service have been less than helpful

I would leave zero stars if possible. Pyrex sent me what were supposed to be three replacement 17cm glass lids. What was sent was much larger. Their get in touch system has not bothered to respond. I have tried to organise a return but there is no order number due to having paid on paypal. they won't even respond to give me this. Even if by some miracle they repond to me request for this I still don't see why I should have to pay for shipping to send back something which is completely wrong.

I brought a pryex tray cost me £9 used 4 times will not use again get to hot on gas mark 4 says goes to 230.
Email to say this is Health and Safety, email back you need to email this company, I asked why they could not just forward email, no response, well once again they have your money so tuff

Purchased a Pyrex Origin pan about 18 months ago, which I have made great use of. Noticed the base had some discolouring and was lifting away, but this long after purchase I had no idea where the receipt would be. Saw that Pyrex have a ten year warranty. Contacted them with photos and it has been replaced by them free of charge. Excellent customer service, swiftly resolved the issue. Very happy customer.

I bought a new Pyrex Optima "Daily Resistant" 20cm Frying Pan a year ago, On Tuesday the 28th May I noticed a Mark on the bottom of the Pan after washing it and scratched it with my finger and the top coating started lifting off. I got on line to the Pyrex website and reported the fault. The next day (Wednesday) I had a reply asking for a Photo of the damage and Verification of the Pan Make, to which I took a Photo and emailed it Back to them. The same day they informed me that a new "Improved Coated Pan" had been Dispatched and would be with me Shortly. On Saturday Morning I received a new Pan
I think other Firms should take up this challenge and try to do the same. Instead of dragging replacement out over weeks and months