Pyt Hairstyle Ltd  Reviews 279

Bought set for £170 - told 5yr warranty, easy replacement if issues (live 1.5hrs away).
Got home, curling wand not working, emailed customer service, told would have manager call me. Manager called, apologetic, said to come in and would exchange, advised lived too far but would get husband to pop in on way back from London following day. Husband went as advised, manager not there, assistant advised couldn’t replace. Spoke to manager on phone, advised would need to return non-working curlers first. Asked for address to post back to, said would send address to me. Nothing. Now 4 emails later, being ignored by company. Having to contact Trading Standards and Trafford Centre! Avoid, don’t waste your hard earned cash.
***Update to review*** Company reply is rubbish, I have emailed the email address in the reply below several times, being ignored, have now sent all ignored correspondence to Trading Standards and Trafford Centre Customer Services. They disputed this review with Trustpilot and tried to have it removed.
⭐️ Further update - following this review I have eventually gained resolve with a refund. It’s a shame it came down to writing a bad review to force their hand and extremely disappointing that we never got to experience the curler ourselves as in store it did appear to be amazing, shame.
👍Company has now refunded and offered to replace curling wand next time I’m in Manchester, thank you

Martha at the Trafford Center was amazing today with my 11 year old daughter isla! She was so patient with her, whilst curling her hair! And even showed her how to do it herself with the glove on! 👏🏻 ❤️🌟

I had a lovely time with Monique at PYT Westfield Stratford today. Monique to be frank I was not ready to buy the straightener but your good manners and approach made me buy your stuff.You are such a kind and loving person. Keep being you. 😍me D) wo😍

Adam changed my old PYT in less than a minute. I am grateful that I got the replaced without too much to explain. Thank you, Adam.

Rebeka was really professional and nice
👍

rabbeca is so good! She is very good at promoting the products. She showed us how to use it and even let us try ourselves. I recommend her so much!

Great product and Amazing service and Adam at the Trafford centre has been really helpful after a faulty straighteners after 2 year purchase. The warranty is perfect! 5stars ⭐️

Thank you to pyt for the no issues exchange. Adam was great, thank you again

Rebecca was amazing. So helpful and nice

the girls were so nice and reallt informed us about the product

Absolutely the Best experience with Katrzyna Tworo. Highly recommend. !!

Friendly approach to sales not too pushy, and knowledgeable with product and options, Alisha was very bright and welcoming

My friend got her hair curled by Maisie. Maisie was super talkative and very helpful to explain to my friend. She tried both loose and tight curls to see which would suit my friend best, and explained each step she was doing. She even talked through the comb she used. Maisie was very friendly and an excellent saleswoman, she made the whole process very amicable.

Amazing support

Aliha at Trafford Centre eas extremely nice & supportive & made our shop easy!

Zoya was very helpful and informative and the experience was wonderful

Served by Ruth, very lovely, bubbly and chatty, made for a very pleasant experience. Been looking for a curler for a while now so excited to now have a pyt curler.

Rebecca & aliha both incredible amazing women. So kind and so sweet would highly recommend. Providing the most kind service and comforting, bubbly and loving environment. Wouldn’t wish to have my hair done anywhere else but here. Absolutely amazing.

Amazing services

Masie was lovely thank you xx

10/10 experience the most lovely women iv ever met so kind