We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Wow what a lovely product. This is my first time of buying Q7 product. My initial purchase is the Luminaire Intensive Lightning face cream. I really love it. My hyperpigmentation is clearing by the d... Toon meer

Beoordeeld met 1 van de 5 sterren

I bought an item worth 121.51 ( The luminaire intensive lightening bundle 7 in 1) on the 17th of November. I immediayely cancelled the order and requested for a refund. The order was cancelled fro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The shower gel and body scrub is lovely and my body feels clean after the bath. The half cast carrot lotion is good, I am naturally medium light skined and the lotion brings out that glowness but I a... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using the Q7 shower since 2010 when it was in a white long plastic. In those days, the shower gel contained exfoliation and whitening. And I stopped that particular one three years ago. It... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetische producten leverancier

Geschreven door het bedrijf

Q7Paris is a leading skincare and beauty brand providing targeted formulas that are backed by science. At Q7Paris, our ethos is at the heart of everything we do; we are dedicated to providing our customers with safe, effective, and affordable skincare solutions. We develop products using high quality ingredients for complete skincare routines that really work. Formulated in our UK based factory, our products are conceptualised to meet our customers’ needs. At Q7Paris we specialise in skincare for people of colour, all our products have been labours of love, following years of developing tried and tested formulas. The Q7Paris brand has a worldwide reputation for quality ingredients, ultra-safe products and targeted formulas that deliver what they promise. Our beauty range We manufacture all our beauty products in house; in our own manufacturing facility based in England. Q7 Paris products must pass strict processes to make it to our customers; many of our formulas are years in the making before they hit the shelves! Our beauty range is varied yet carefully thought out; we only make products we know our customers will really love. Our popular carrot range is a firm customer favourite, offering a lightening and brightening effect to the skin. Our other hero products include serums, lotions, micellar water, and more recently, refreshing shower gels. The Q7 Paris products are all crafted to provide a luxurious experience, indulging the senses and enhancing skin’s appearance. Following customer feedback, we now have a dedicated baby range, all with unique scents and calming, gentle skincare benefits for your little ones. This range is suitable for the whole family and includes a soothing nappy rash butter, delicately scented baby shampoos and gentle bath time treats. At Q7 Paris, we create ranges that work with your lifestyle; that’s why our specially developed baby range was developed to help you enjoy relaxing time out with your little one. We’ve also recently launched our most potent lightening skincare collection yet; Luminaire. This stunning range offers a powerful skin brightening formula, targeting stubborn skin concerns. Our newly created Aloe Vera Gel range is also now on sale; whether you have sensitive skin or want a long-lasting scent, this range of gels has an instant skin cooling effect, and there’s a product for everyone! To ensure the safety and satisfaction of our customers, all of or products have an anti-counterfeit scratch panel which reveals a unique PIN when scratched. We strongly recommend you do this prior to purchase to make sure your Q7 Paris product is genuine. Fake products can contain ineffective, or worse, harmful ingredients that can cause damage to the skin. Please only text your PIN to 38353, no other number will be able to verify your products are real Q7 Paris items. Professional quality, science backed ingredients Our beauty products are created following years of research and development. Formulated and produced in house in our UK based facility, our ranges are conceptualised and produced by Q7 Paris under our manufacturing parent company 83 Associates. You can rest assured our team of beauty experts oversee the entire creation process, from ingredient lists through to production, only when a product is perfect will it be Q7Paris approved.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

82 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Wow what a lovely product

Wow what a lovely product. This is my first time of buying Q7 product. My initial purchase is the Luminaire Intensive Lightning face cream. I really love it. My hyperpigmentation is clearing by the day. The cream is good. My only concern is the price but I guess good products come with high price. Anyway, highly recommended. A happy customer.

4 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love it. Its the best

Amazing. I have finally discovered what's best for my skin tone. I love the fact that it tones my skin gradually

14 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Products gave me rashes

Products gave me rashes, worsened my dark under arm & thighs & also gave me dark patches over my chest

22 december 2025
Review zonder uitnodiging
Logo Q7Paris Skincare & Beauty

Antwoord van Q7Paris Skincare & Beauty

Thank you for reaching out and sharing your concerns regarding the products you purchased. We always recommend patch testing prior to full body use, especially for those with sensitive skin. Given your experience, it sounds like you might have sensitive skin. As such, we suggest exploring our sensitive skin range, which is formulated to help minimise irritation and address specific skin concerns.

If you have any further questions or need assistance, please feel free to reach out.

Beoordeeld met 5 van de 5 sterren

I like it good product

I like it good product

19 december 2025
Review zonder uitnodiging
Logo Q7Paris Skincare & Beauty

Antwoord van Q7Paris Skincare & Beauty

Thank you for your kind comment and feedback.

Beoordeeld met 5 van de 5 sterren

Smells nice

Smells nice,great packaging

5 december 2025
Review zonder uitnodiging
Logo Q7Paris Skincare & Beauty

Antwoord van Q7Paris Skincare & Beauty

Thank you for your patronage and feedback.

Beoordeeld met 5 van de 5 sterren

This is my first time of using this…

This is my first time of using this product, I bought Q7 skin tone papaya lotion,I really like the product, it is working for, my skin is looking radiant, smooth and glowing. I will recommend this product to anyone around me.

12 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Order never delivered / unfulfilled

I bought an item worth 121.51 ( The luminaire intensive lightening bundle 7 in 1) on the 17th of November. I immediayely cancelled the order and requested for a refund. The order was cancelled from their end and they have refused refunding back despite not shipping my orders. I have sent several emails but no one is responding till now. Please refund me back my full refund . Here is the order number

#Q7-20041.

17 november 2025
Review zonder uitnodiging
Logo Q7Paris Skincare & Beauty

Antwoord van Q7Paris Skincare & Beauty

Dear Tina,

Thank you for taking the time to share your feedback regarding your recent experience with us. We would like to clarify the situation surrounding your order.

As you rightly indicated, you placed your order via our online shop on November 17 but immediately canceled it through your customer account, and as a result, the refund process was automatically initiated. As expected, card transactions are processed by banks and takes a number of days, depending on your bank, for the money to physically return to your account.

Two days later, you contacted your bank and initiated a chargeback with them, alleging fraudulent activity on our part - stating that the order was fraudulent. We believe this claim is both unfounded and unwarranted. We have consistently maintained a reputable standing and process numerous orders daily without issue.

Your bank has since commenced the chargeback process, which is currently ongoing and out of our hands. All you needed to do was wait for your bank to process the refund for you which would have taken a few days - standard practice.

We have responded to all your emails and social media enquiries (including this one) promptly, as customer satisfaction is our priority.

While we aim for all our customers to be satisfied and happy, we recognise that it is not always possible to please everyone. In this instance, we believe we have done nothing wrong.

Once again, thank you for your custom and for considering Q7Paris.

Beoordeeld met 5 van de 5 sterren

The Best skin care products I have ever tried.

I have had a very good experience with Q7Paris. Firstly, their product packaging is amazing, very well thought out and aesthetically pleasing to the eye. Secondly, their skin care products are fantastic, they are doing a great job on my skin. Thirdly, their products have an amazing fragrance. I am very happy with Q7Paris.

21 juli 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

The products seem effective

The products seem effective. Noticed some brightening effect. However, the company needs to replenish their stock on the website. Some products have been sold out since February and have not been restocked. I have been refreshing the website every 3 days since February and it's still sold out.

21 februari 2025
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer