Qoo10 Global Reviews 4

Bad UI that left user who paid don’t know what to do, while worst, their internal system or team doesn’t know what to do or trace or support either. So as a User, I paid a few hundred for weeks ago, follow exactly the instruction on the payment info, Bank deducted instantly but nothing happen till I asked, then the CS are not helping at all, robotic to keep telling you to prove yourself, by revealing and showing them your Bank Account Info. Really unbelievable that payment transaction even provided my QID but such request on seeing my account number will be very irritating.
The CS response are also SUPER SLOW, SUPER UNHELPFUL, even they repeated a template, you gotta wait for Another WORKING DAY for them to get back to you, it’s probably another unhelpful reply, then day by day, your money paid for nothing, like myself, after about 10 days, the order simply moved to FAILED STATUS and I still wasting my time on arguing with the CS

I've only had good experiences but I really dislike their UI.

It's too cluttered and it looks like the site was never updated since inception, at least from a UX perspective.

It’s a scam, they have no control over their sellers and I’ve ordered on this platform twice, have never received anything from sellers on this website. Called customer service they are rude and unhelpful, and have no control over sellers when they scam customers.

Don’t risk your money on this platform

I'm a loyal user of the Qoo10 platform.

In terms of receiving the product, its highly recommended.

But when it comes to the authenticity of the products, it is highly questionable at times. More regulations should be in place to prevent sellers from selling counterfeit cosmetic products etc for consumer’s health protection.

Other than that, it's highly recommended.