Letter-Opening Machine Fix Required A call was made to Quadient today to arrange a repair for our broken letter-opening machine, which is used extensively across the business. The call handler, Vi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There was a mix-up with billing, and I suspected we'd been overcharged, but I also didn't want to not pay and fall into arrears on our account. Paul Bassett helped me investigate the issue, and monito... Toon meer
Bedrijf heeft geantwoord
I have telephone several times today and no matter which number I pressed, I got a recorded message asking if I wanted to re-set something and it did not give me the option to speak to anyone. I am t... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Business to Business-service
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
- Branche voor transportbenodigdheden
Info over Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contactgegevens
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, Verenigd Koninkrijk
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4,3
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Very helpful
13 juni 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your feedback
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Long wait to talk to a person but when…
Long wait to talk to a person but when i got a person they were incredibly patient and helpful
13 juni 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your feedback
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Shocking service all round
Shocking service all round. Don't answer calls, 5 day response on email. Steer clear. The only time you can speak to someone is when they call to sell stationery.
7 juni 2025
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to talk to me today.
All feedback is valuable and we are currently looking into your experience and will ensure this is improved for any future correspondence you may have with us.
I am glad we was able to resolve your query today.
Kind regards
Customer Care Team
Hopeless to deal with
They now claim to have rang and emailed me but I have no missed calls or emails.
Hopeless to deal with requested termination of my contract and got no feedback until stopped paying the invoices. When finally got feedback we where advised we had to pay the remaining 4 years of a 6 year contract which we reluctantly agreed to. Paid off and told contract was cancelled but then received another invoice. Now being told that we only paid for 1 of the 2 machines we have and need to pay the same again. This is a truly awful company to deal with and would recommend steering clear of them
6 juni 2025
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
*Edited 10.06.25*
Thank you for speaking to us on the telephone this afternoon.
We have resent the email referred to earlier and will await your further instructions.
Kind regards
Customer Support Team
We have tried to contact you by telephone but have been unable to reach you.
We have sent you an email and look forward to hearing from you shortly.
Kind regards
Customer Care Team
Thank you for your recent review.
We are currently looking into this and will be in touch with you shortly.
Kind regards
Customer Care Team
Advisor was very clear and helpful in…
Advisor was very clear and helpful in relaying the instructions. My issue was instantly resolved.
6 juni 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
My service request has not been…
My service request has not been resolved, I have not been contacted by Quadient UK and I will now raise another request. My suggestion is you contact me to discuss.
4 juni 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Good morning
Thank you for your recent review.
We will look into this and someone will be in touch as soon as possible.
Thanks and regards
Customer Support Team
A good informative telephone call and answered within 1 minute.
A good informative telephone call in helping me understand and talk me through on how to add credit on our company Frama franking machine.
23 mei 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Very helpful and efficient support from…
Very helpful and efficient support from a charming young lady. Solved login problems, helped get funds added to account in double-quick time. First class.
27 mei 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Very helpful and polite customer service
27 mei 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
*Edited*
It was a pleasure to be able to talk to you this afternoon. I'm glad we were able resolve your query.
The funds are now available for you to use.
Kind regards
Customer Care Team
Thank you your for your review
We are looking into your account and someone will be in touch.
Kind Regards
Customer Care Team
Getting the franking machine working again
Depending on who you speak to but the last couple of people I spoke to made it so much clearer to me and helped me solve all the issues.
16 mei 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Terrible service
Forgot to invoice us and subsequently sent an invoice 2 years late.
Sent a contract for postage which we signed and refused to honor the price until over 3 years later.
Raised duplicate invoices to us for 3 years contracts and threatened legal proceedings even though we had already paid the incorrect invoices due to their constant chasing.
Constantly sending invoices to incorrect email addresses even after notifying over the phone.
Awful customer service and impossible to speak to anyone that understands or deals with any other department.
After 3 years the situation was resolved. 2 months later the credit notes were all cancelled. Again threatening legal proceedings. Finally we have just paid to avoid legal fees and hours and hours of wasted time.
14 mei 2025
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your review.
I have been unable to request further information via the Trust Pilot platform so have been unable to locate your account.
Please can you get in touch with the customer support team so we can find a resolution form you.
Kind Regards
Customer Care Team
Quadient never inform us when invoices…
Quadient never inform us when invoices require payment, instead, the account is placed on hold. To find out if you are on hold, you have to call, then you are on hold on the phone for 30 minutes before being told you are on hold. Just love the word hold
13 mei 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you your for your review
We are looking into your account and someone will be in touch.
Kind Regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Books and Stickers worked
Paper books and stickers never had issues, now moved to computer and logging in it restricts other users accessing and always has issues.
The parcel recorded deliveries couldn't be booked or printed, this has left us without a service for the business for couple of weeks which isn't acceptable for a working business.
8 mei 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your recent review.
We have reached out to your service provider and asked them to contact you directly.
Kind regards
Customer Care Team
The Person I eventually got through was…
The Person I eventually got through was very helpful but this company needs a lesson in customer service which is non existent several email later and still no reply so eventually telephoned them to tell them we had paid why don't they allocate the payments
9 mei 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
*Edited 09.05.25*
Thank you for taking the time to speak to us this afternoon.
I am glad to hear we have been able to resolve your query.
We strive to provide excellent customer service and will address the points you have raised.
Kind regards
Customer Care Team
Thank you for your recent review.
We are currently looking into your account with us and will be in touch shortly.
Kind regards
Customer Care Team
Complete lack of communication
Complete lack of communication and constant chasing for a contract that had expired.
No understanding of good customer service.
29 april 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
*Edited 08.05.25*
It was lovely speaking with you this afternoon.
I am glad that we have been able to resolve your query satisfactorily.
Kind regards
Customer Care Team
Thank you for your recent review.
We are currently looking into your account with us and will be in touch shortly.
Kind regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your review!
It's great to hear that we were able to help you today.
Kind regards
Customer Care Team
Really helpful in manner and polite
1 mei 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Very helpful with what i needed to know…
Very helpful with what i needed to know and very clear with his instructions
24 april 2025
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
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