Quella Bicycle Reviews 382

The costumer support is very attentive and replied to my questions in no time. The purchase was smoothly completed and I received the bike two days ahead schedule. Very satisfied!

We're do I start? I ride loads of bikes ,I have a R5 cervelo which I used to do the 200 miles across Wales in a day ( Dragon ride) I also have , C3, P3, S works etc etc, so you know we're I am coming from, I'm not just a bloke who rides a bike , I was looking to buy a fixed gear bike for the road ( I ride one on the velodrome but they don't have breaks) so I looked at a Edinburgh bike fixed gear to pop to the shops on but wow what a great bike ,solid, quiet, looks awesome and rides great, I loved it when I took it out for a ride and overtook some blokes on there carbon bikes on there club ride i was pushing 23mph on it, would I recommend one ? 100 percent

Prompt reaction to custom requirement with no extra costs. Exemplary customer experience!

I have a Quella Varsity Imperial and absolutely love it, it’s now a couple of years old and has stood the ravages of winter in a coastal climate well. I ride it fixed wheel with toe clips which gives me ultimate control!

Comfortable

Very responsive to my questions and requests, the bike was delivery super fast despite me making some alterations, and it’s a bloody great bike too.

A purchase some 10 years ago.
I bought my Quella single speed steel framed machine for commuting. I am still using it now 6-8 times a week 5-6 miles each way.
It has been a rock solid performer suffering only occasional punctures and scratches from my falls, my fault not the bike’s. I hope to be buried with it!

I’ve had no issues whatsoever since I’ve bought the bike. It’s an absolutely beautiful bike and made with quality materials. I’ve had a lot of positive comments from people about the bike and will definitely buy from Quella in the future. They’re also very responsive to calls and email and they’re good with after sales care or questions you might have.

I have ordered Accessories and Parts which have been good value for money and delivered promptly - Quella are the single speed ‘go to’ Company

A great company to deal with, my Oxford bike arrived within 48 hours and was easy to build up. Great looking bike and all seems very well made with a beautiful paint finish. First few rides haven’t disappointed, super smooth and solid. Very happy!😊

Beautiful bike built to a very high standard. The sales and aftersales service have been exemplary since purchasing on the cycle to work scheme. I don't claim to be an expert but the Oxford Varsity is an excellent commuting bike for me. Pricing of spares is reasonable so no need to go elsewhere. Highly recommend.

I recently bought a Nero to replace my much loved daily commute bike and couldn't be happier. I had an issue with my local bike shop during the build of the bike and Quella went out of their way to help. Going above and beyond with customer service! Big shout out to Jess, Mike and the team. Looking forward to getting to know my new bike better!

My experience with the Nero bike has been frustrating. I got it assembled by Halfords. Since then I've had two chain breaks. After the first and replacing the chain myself, I got Halfords to re-inspect the bike, since a chain break is normally so rare and dangerous. As per the other reviews, it seems it is not so rare for this bike. Eventually I put a on a half-link chain which has held up so far.

The bike is used for a simple commute to work and hasn't had much mileage. After a puncture I inspected the tyres and both were worn through. Again, replacement with hardier parts was needed.

The bike overall is ok value for money - but it seems there is some design issue or skimping with component choices leading to some danger and a maintenance headache.

I have mixed feelings about my experience with Quella. The concept behind the company is excellent, offering bikes that are easy to receive and simple to set up. However, I've encountered a couple of issues with my Nero Courier Black Single-Speed Bike in less than five months of ownership.

Living in Manchester city centre, I use my Quella bike about five times a week to commute to work and travel to various places, averaging 30 minutes per journey. I’d like to note that I am quite competent with bike maintenance and set up, and I also perform regular cleaning and oiling to prevent issues. The terrain is mostly flat, the roads are relatively well-maintained, and my riding style is not particularly demanding. Despite this, after just 2-3 months, the tension screw on the right side of the bike stripped and would slip whenever I applied pressure to the pedals. Additionally, the thread where the tension screw was inserted into the bike was also stripped, requiring me to purchase a third-party chain tensioner that could be clipped on from the back of the bike. More recently, the bike chain snapped, marking yet another mechanical failure due to the bike being unable to handle the tension from the pedals. It’s disheartening to face these issues within five months, especially on a bike priced at £399.

While I’m not a bike designer, my recent experience suggests that Quella needs to reassess the quality of their product.

Quella might try to respond to this review by highlighting that their frames are made of ‘Hi-Ten Steel’ and they use ‘KMC Z410’ chains, but despite their specifications, my bike still experienced mechanical failures with these components. Quella might also argue that my bike setup was incorrect, but I can caveat this with the fact that I followed Quella’s own setup videos (in addition to using my knowledge from previous experiences).

A single-speed bike should be able to withstand the regular tension and pressure of everyday use, yet mine did not.

PS. Also posted to eKomi as per Quella responses

OK so there was a problem, perhaps Halfords should have spotted it, the front chainwheel wasn't quite round, but Quella stepped up. They were easy to contact, they were knowledgeable and helpful. They solved the problem quickly and without charge. I'd choose them again.

This company always responds, they make great bikes, have great service and are always trying to help.

Here is my story over the last 6 years.

I have owned a first generation varsity trinity. I replaced it with a Nero cappuccino, lovely bike. Someone borrowed it and never gave it back.
So I replaced that with a quella Cambridge, carbon wheels, big gear and bigger lock. However this year I was diagnosed with arthritis. I can't get my leg over the frame.

So I contacted them asking for a step through. They responded within hours and better than that said they will look into to it for 2025.

I cant wait to come back. This is just a great company to deal with, that makes a great product.

super helpful and knowledgeable sales people

Owner of the company just shouted at my partner on the phone when trying to rectify a simple issue. Avoid at all costs. Shocking and upsetting customer services.

I purchase a Nero - black.
I am over the moon with the bike, its light and the gearing ratio is ideal for my work commute.
The purchasing process was very intuitive, I wanted a few modification and the staff were so helpful and actually made the process enjoyable.