They don't have a telephone number to cancel and they don't hire any employees. It's all AI so once you give them your credit card you can never cancel it. You have to call your credit card company di... Toon meer
Bedrijf heeft geantwoord
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You can't do ANYTHING without downloading an obtrusive app that collects and shares every possible kind of data. That includes CANCELING the order. Ive emailed support twice trying to cancel but they... Toon meer
Bedrijf heeft geantwoord
Я училась играть на фортепиано в школе и я знаю ноты - до, ре, ми, фа, соль, ля, си Здесь в программе не понятные мне обозначения и оказывается нужен провод чтобы подключиться к телефону- почему об э... Toon meer
Bedrijf heeft geantwoord
Por un incidente de salud no pude utilizar la aplicación de hello piano. Al solicitar la cancelación de mi suscripción, fueron amables, eficientes y rápidos. No puedo decir lo mismo de simply piano... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hello Piano is a modern mobile app designed to help beginners and music lovers learn piano in an engaging, simple, and motivating way. The app combines interactive lessons, educational games, and structured practice to make learning music accessible to everyone, regardless of age or previous experience. Our mission is to make piano learning enjoyable and achievable in everyday life. Instead of traditional and often boring approaches, Hello Piano focuses on short daily practice sessions, gamification, and personalized learning paths that fit busy lifestyles. With Hello Piano, users can develop essential musical skills such as: Rhythm and timing, Ear training and listening skills, Reading sheet music, Playing techniques and coordination. The learning process is built around interactive exercises, challenges, and video lessons that adapt to each user’s progress and goals. This personalized approach helps learners stay motivated and see real results in a short time. According to app descriptions and reviews, the program typically encourages practicing for just 10–15 minutes per day to build consistent habits and measurable progress.
Contactgegevens
Verenigd Koninkrijk
- support@themusiclearner.com
- quiz.themusiclearner.com
Your Personalized Piano Plan
1,8
Slecht
25 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Am I learning to play piano on a phone…
Am I learning to play piano on a phone or tablet. I don’t hope that is what I paid the money for. What is this tile thing?
15 maart 2026
Review zonder uitnodiging
Antwoord van Hello Piano
Hello Henry.
We’re sorry for any confusion you’ve experienced. Our team has already reached out and worked to resolve the issue you mentioned. If you feel that your experience has improved, we’d really appreciate it if you could update your review.
If you still have any concerns or need clarification, please don’t hesitate to reach out to us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
Scam behaviour
Scam behaviour. Bought a trial but when I had to get a note pack they charged me about $15 without telling me before. Not cool! Also can’t see any way to cancel subscrition. Not cool. Also no obvious way to contact the company. WTF?. I hate apps that charge without telling first.
14 maart 2026
Review zonder uitnodiging
Antwoord van Hello Piano
Hello Hrobjartur.
We’re really sorry to hear about your experience. Please note that we always make sure to warn users about the automatic renewal of subscriptions on the purchase screen before payment. It’s definitely not our intention to cause any confusion, and we sincerely apologize if this wasn’t clear during your sign-up process.
Our team has already reached out and resolved the issue for you, and we’ve taken the necessary steps to ensure your subscription is cancelled. If you feel that your experience has improved, we’d greatly appreciate it if you could update your review.
If you have any other questions or need further assistance, please feel free to contact us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
I have been billed for £34 which I did…
I have been billed for £34 which I did not give the ok for, was never sent a confirmation and cannot even get to use the app. I need to cancel any further payments.
How do I do this?
Never get the app or look at the ad on facebook
11 maart 2026
Review zonder uitnodiging
Antwoord van Hello Piano
Hello Celia.
We’re really sorry to hear about the trouble you’ve had, and we completely understand your frustration. Please note that we always send a welcome email with your subscription details after purchase, but it seems like there may have been an issue with that communication. Our team has already reached out to you and has cancelled any future payments. If you feel that your experience has improved or if you have any further concerns, we’d greatly appreciate it if you could update your review. If you need any more assistance, please don’t hesitate to reach out to us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
It seems to be a scam
It seems to be a scam. I paid for one sub period and cancelled, but the charges continue, even higher. I originally agreed to pay 19,99 € but now they charge 39,98 a month although the app and App Store say, I do not have a subscription. I have contacted them by email but there is no reply. There is also a Reddit post about this. There is no way to unsub.
5 maart 2026
Review zonder uitnodiging
Antwoord van Hello Piano
Hello Maria,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify the situation.
The €19.99 price you mentioned is an introductory offer for the first billing period. After that period ends, the subscription automatically renews at the standard price (€39.98 per month) unless it is cancelled before the renewal date. This pricing structure is clearly shown on the paywall before confirming the purchase.
Regarding subscription management, cancellations must be done through the Apple App Store subscription settings, as Apple handles all payments and subscription controls for iOS apps. If the subscription does not appear in your App Store subscriptions list, it may also be available through the Settings tab inside the app, where subscription status and management options are shown.
We definitely want to help resolve this. Please contact our support team at support@themusiclearner.com
and include the purchase receipt or transaction ID, and we will investigate the charges as quickly as possible.
We appreciate your patience and will do our best to assist you.
Best regards,
Customer Support Team
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