Rackspace Technology Reviews 312

In January of this year we were informed that our fees would in crease by 100% in 30 days time (this was on top of a 30% increase in fees less than six months prior).

We requested time to review these prices as our budgets had all ready been set for the year ahead. No chance was there response.

As a result we are in the process of moving away from Rackspace.

A dreadful experience. Would not recommend them to anyone. Very disappointing.

Terrible experience trying to gain control of our account that my controller set up years ago. She's now deceased and as the General Manager I'm not able to access the account? I spoke with a Stephanie in Mexico city (of course) although I'm sitting here with my Amex bill the one item she tried to check to verify the account she would not transfer me to her supervisor. Worst experience I've ever had, not being able to be transfered to a supervisor?? WTF??????

Migrated our services to microsoft 365 - 18 months ago but still charged me for two licenses they couldn’t verify that existed for those 18 months and the account manager practically said not my f’ing problem. Refused to refund me for the 18 months we paid for air!

I’ve been with Rackspace for more than 15 years and they were really great. Now, I’ve been given notice of a 100% price increase and a few short weeks to react. I’m taking this as a few short weeks to look at alternative hosting companies. This isn’t the “fanatical support” that kept me with them for so long.

2 weeks notice of a 335% price increase for every mailbox. Utterly disgusting and completely unacceptable. I’m sourcing a new provider as a matter of urgency. Avoid these charlatans like the plague.

Still exceptional customer support, some idiot now decided to jump their IMAP email from $2.50 to $10, a 300% increase with 1 month's notice... wow they really don't want customers anymore?

Terrible product, nothing they offer works perfectly, everything is half way. Customer service is so so.

Forget about using this company anymore. Before aws and Azure they were good (at best) but now they are also rans. They are a black and white TV in an Ultra HD world. Terrible support, hopeless interface, convoluted billing and absolutely terrible at resolving customer problems on a timely basis. I would not trust them with more than hosting my pet cacti's my space account.

Just echoing the same experience as the rest of the reviewers. They were great 6 years ago, then they offshored to Indian and the support now is shockingly abysmal.

I swear I've lost a decade of my soul when I have the misfortune to have to deal with support. It ends up with spending the entire day and night chasing up what on earth is going on. I requested an urgent restore, repeatedly asking for updates and getting canned responses, and 3 days later still no completed restore.

Thank the gods we're moving away from them in the next month or so. Good riddance to a dreadful company.

Rackspace IT is so fragile that its webmail service is unstable. For a business this is unacceptable. While Rackspace may feel "good" about itself as an organisation which funds TRUMP, its users are now fleeing because of the awful service.

We used Rackspace for YEARS. In the early years, they were a great company.

As of recently, they are a trash company with terrible products, service, and they have terrible billing practices. They will ignore your customer service requests, keep billing you, and then send you to collections.

I've used Rackspace for many years now and they are consistently getting worse.
Now every other time I call, the support PIN shown in my account is not recognised by the operator's system. This has been like this for years and yet still broken.
So today I decided to reset my support PIN whilst on the phone with them but the operator told me there is no functionality for me to do that: oh yes there is, look I've just done it.
In the end the only option apparently is for the operator to send a support ticket on my behalf, so I said, I'll do that. He told me (again) that there is no functionality for me to do that. Oh yes there is! Look I've just done it.
Has the pantomime season started already?
Unbelievable.

Dishonest company. Their support chat will tell you anything you want to hear then submit a ticket where they will tell you a different story. I tried to upgrade our email service and the sales person that contacted me tried to get more money than the plans listed on their website. There support has gone the way of Go Daddy where it consists of pointing to DIY solutions on their database rather than fixing the issue.

Emails have been down for almost a month. Support refuses to remove the IPs banned.

For over a month microsoft and other email clients are rejecting emails. This has lost our clients a LOT of business, and made us look bad for using this service.

They made NO ATTEMPT to let people know that their service is completely broken. Horrible experiance.

Continues billing 12 months after the account was closed. This still is not resolved...

They blocked my cellphone outlook because of "intrusion attemp".
My laptop outlook has been locked out 3 times in the last 5 days. All I tried was to use my cellphone like I have in the past.
I'm going somewhere else tomorrow. I refuse to pay an extra month. I'm a vet and use USAA. I'll give them a call and they will not pay it.
Rackspace is the worst.
Robert S.
Former US Army 18E50, 18Z
BSME, MSEE
MCSE

I've used a lot of hosting companies over the past 20 years and can honestly say that Rackspace are the worst. Overpriced, arrogant, and unhelpful. Avoid and get a cheaper, better service elsewhere from a company who values you.

**I am extremely frustrated with this company! I tried to set up an account but accidentally entered the wrong email address. When I called Customer Service for help, I struggled to understand the representative due to his heavy accent. It made the situation even more stressful. What really irks me is how quickly they were to take my money from my bank account, but when it comes to resolving issues, the service falls short. This experience has been nothing but disappointing!**

Time consuming, over priced, nothing is automated (except for billing you an extra month after cancelling because the service is so terrible). Do yourself a favor and use a modern company that allows you to create hosting, emails, and more in 30 seconds rather than several days. Why on earth do they need multiple people, and many phone calls to activate an account. It is almost comical how they operate.

THEY DELETED OUR SERVER!!!
We lost everything thanks to them. If you are stuck using their services, make sure you have recent backups until you find a more reputable and professional company.

They had biling confusion on their end and never sent us any notification this was going to happen. After they deleted everything, our business took a huge hit and had to scramble to install backups which unfortunately were not recent.

We tried speaking with customer service many, many times. Every time we called, it was a rep from India that were never helpful. We even called during an Indian holiday and was told most of the company was gone due to the Indian holiday. What company with this much responsiblities just closes for a holiday?! GARBAGE!!!

We paid a meesly amount (couple hundred bucks) that supposedly never got paid via cc. We told them we wanted to close our account because of what they did. They acknowledge, verbally apologized, and what did they do, kept our account open unknown to us and sent us to collections!!! You can't make this up!

NOT SMART TO KEEP YOUR VALUABLE DATA WITH THIS GARBAGE COMPANY!!!

Start shopping around and find a more legitimate company that actually works with customers.

I wish I could give them negative stars. For what it's worth, I NEVER right reviews. I don't want to see anyone else get hurt the way we did!