R.A.D® Global Reviews 

Absolutely shocking customer service. I’ve been a loyal customer from the start and have always spread the word and been a great advocate for the brand. I have encountered my first problem this morning when I was travelling and had to use my R1s for a rope climb. Whilst they’re not my standard training shoe I thought they would withstand a couple of climbs as I had no alternative. However; they immediately burnt through the sole and I actually struggled to finish the workout. When I contacted customer service I merely got fobbed off and got told that I shouldn’t have used this type of shoe. Whilst I appreciate that it isn’t for standard rope climb use it is a shoe/trainer and should withstand this impact. What was even worse what the response I got. No courtesy, no future discount, nothing. I am so disappointed that my RAD journey had to end this way. Never again and I will make sure I spread the word. Shame as they have lost a lot of business. A lot.

I had a really disappointing experience with RAD Global. I placed my order on August 27, and the shoes still haven’t arrived. The tracking information hasn’t been updated, and despite sending emails and direct messages, I haven’t received a helpful response.

I was excited to support the brand and was even considering buying another pair, but the lack of communication and customer service has made that difficult. Customers deserve clear updates, especially when an order is significantly delayed. Unfortunately, based on this experience, I cannot recommend RAD Global.

Es gab etwas Schwierigkeiten zum Ende hin hat aber alles mit der Retoure und dem Umtausch geklappt.

I used to LOVE RAD Global. But in recent times, my experience has gotten worse and worse with them, both from a product side and a service side. I recently ordered 3 pairs of shoes, all different styles, to figure out which of the 3 I liked the best for training, and which of the 3 I liked the best for walking/running. I immediately fell in love with the Synths but had a really poor experience with the rad-1s and a mediocre experience with the mallows. I made my decision after walking a mile in each pair, which I recognize is use to some extent but minimal use and really the test of whether or not a shoe is going to get the job done. I opted to keep the synths and the mallows and return the rad-1s but they have been extremely strict on their “no used shoes returned” policy despite it only being a mile. Much better shoe and service companies out there with more flexible return policies so I won’t be giving rad my business in the future. Sad that their business model has changed so much that they now don’t respect or pay attention to original customers and their service is extremely poor.

A great company with a great bunch of humans behind it 🫶🏽

My shoes went bad 3 months in using them like one or twice a week, yesterday doing wall walks the tops came off.

Getting in touch or receiving an email is virtually impossible.. have been ignored for months!! Love the product but one pair I have the ribbon parts where you lace through has snapped so the shoe cannot be tied as tightly! No response from anyone .. never ordering again even though would love to buy the running shoes ..I cannot due to lack of customer service. Extremely disappointing…

I ordered some V2s and they sent me the wrong color. When I contacted them about their mistake, they offered to “waive the return shipping fee” (how generous for your error) So I do the driving, printing, package, and ship back the wrong item THEY sent?
No offer to send the correct item and let me keep/donate the wrong one. No offer to arrange pickup from my home. Just “here’s a link, fix our mistake yourself.”
That’s not customer service. That’s asking the customer to do your job.
I’ll keep the wrong shoes and never order from them again. There are plenty of shoe companies that actually value their customers’ time and correct their own mistakes without inconveniencing people.
Save yourself the frustration and shop elsewhere.

Hi! Your support didn’t answering me! I’ve left 2 letters regarding my order which returned to RadGlobal

I ordered a pair of shoes and a shirt totaling $210. The shipment was (supposedly) delivered after 13 days, which was significantly longer than the standard 5–7 business days for other orders placed during the same period. No one at the delivery address — nor myself — was notified of the delivery, and the package hasn't been located.

I contacted RAD multiple times to request a refund, but they refused, stating they cannot offer a refund without a return, even though I never received the items and therefore cannot return them.

I ordered directly from RAD and my parcel was confirmed by the courier (ParcelForce) as delivered to the wrong address, not mine.

Despite this:

I completed all checks and declarations requested

ParcelForce confirmed the delivery error (after I spent 30mins on hold, waitingto speak to them).

RAD acknowledged the issue and offered either a refund or a reship

I requested a reship using a signature-required service.

That request was never acknowledged. No replacement. No tracking. No resolution.

What’s most concerning is not the delivery error — mistakes happen — but the lack of follow-through and accountability once the problem was clear.

Communication simply stopped.

After experiencing this, I looked at Trustpilot and was surprised to see multiple similar recent complaints involving non-delivery and unresolved support. This appears to be a pattern, not a one-off.

Good product quality counts for nothing if a company:

Cannot resolve failed deliveries

Does not respond decisively when at fault

Leaves customers to chase indefinitely

I would strongly advise others to buy through third-party retailers rather than direct, or be prepared for a fight if something goes wrong.

Very disappointing experience.

Such an appaling experience and company ethics that I felt obliged to write a review
I purchased a pair of R-1’s in the Black Friday sale. Loved the shoes but sadly the fit was a 1/2 size too large. As the 1/2 size smaller was still in stock on the website I went to their online returns portal to start an exchange. Strangely the smaller size was showing as out of stock on the returns portal so I reached out to customer services as was a bit confused. I dealt with Inaya who explained:
Currently, if a model drops below a certain number in stock we remove it from the exchange portal to avoid multiple orders on the same individual item.
She then advised that the only solution would be to return the shoe for a refund and then reorder in the smaller size. Fair enough. By this time it was 24hrs after the sale so when I went to order the smaller size as advised the shoe was back up to full price. I reached out again to Inaya to see what can be done as I only wanted to exchange the same shoe in smaller size which I was unable to do via their portal and most companies would honour the discount of the original purchase. Not RAD.
Inaya simply replied that a discount cannot be applied after the sale.
The shoe was IN STOCK on the website and still in the Black Friday sale at the time of wanting to exchange, I could not do the exchange via the returns portal in during the sale period due to how RAD operate their stock levels- not my fault, if I wanted an exchange I was advised I would have to send the unwanted shoe back and reorder a new size, BUT this will now be at full price as they refused to honour the discount therefore penalising the customer!
Completely unjust and unethical. Out of principle I did not reorder. So ultimately the company have lost a sale. A company that operates like this does not deserve customer loyalty or money. There are many rival brands that have gained huge success from building a loyal customer base through looking after their customers and standing by their products and not just via trendy ads and collabs on social media to gain a sheep following. It’s those brands that don’t end up a one hit wonder so RAD should take note. Reading other reviews It seems customer service is not a priority for RAD. It’s such a shame as the product itself was great and one I wanted to keep.

The inner heal of the trainer is damaged, the plastic part is poking through making them unwearable. Emailed RAD to see if they’d offer repair or replacement but said it was just general ‘wear and tear’ , trainers are 12 months old, but not used every day, and as a CrossFit shoe it should withstand this. Customer service is terrible.

Experiencia mala. Compro un par de zapatos y cuando llegan me han traído dos pares izquierdos. Encima de que es su error cuando voy a devolverlos descubro que ya no hay la talla del color que pedí. Además, después de mucho tiempo me ponen aún más dificultades para devolver los zapatos y no han tenido ninguna consideración. Aquí sigo, intentando cambiar mis zapatillas, sin duda, no pienso recomendarlos.

Pretty crazy to see all the negative reviews. I had a great experience and am incredibly happy with my rads. Wouldnt turn to any other shoe for crossfit.

Had a little mix up with my order but customer care could not have been more helpful. Will definitely be shopping again. Thanks RAD

Just dropping a note to say I love my R2 shoes. I have tried NOBULL’s and TYRs and Nike’s. My RAD shoes are the best.

I now have 3 pairs and waiting for my 3rd pair to arrive. Had to get one more color!

I have two pairs of R2, one pair or the earlier version and one pair of running shoes.

They fit great, I can do my CrossFit workouts in my R2s even when we have a run included. My cia h notes that my squat position is much better in my work out shoes and I don’t have to switch to my lifters.
Overall fit is great! With NOBULL shoes it was too tights in size 10 and size 11 was falling off. 😢

Ordered my shoes and received in less time than promised. I ordered my regular size, but had to exchange for 1/2 size up. Again, a seamless process which occurred much sooner than expected. These shoes fit and feel fantastic. First workout felt great…nice a stable. Can’t wait for the next rope climbs! Keep up the good work, guys/gals!

I had an issue with a very new pair of RADs. I reached out to the customer service team and within a few days they had resolved the issue and sent another pair. I was so impressed with the level of response, and the team there at RAD.

Love love love my Rad trainers !!
Comfy for training in , great for lifting and also shoes that you can wear for a day of coaching too !
3rd pair and won’t be my last !