I won a Selfridges Easter Egg, but waited a long time for it to arrive. I contacted Raffolux to ask for their help. Their agent Holly, advised they had problems with the delivery company. I have, t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My problem was sorted out by Holly so quickly. I never have problems usually but when I have it's been sorted out as a matter of urgency. Definitely go on raffolux you won't be disappointed, I promis... Toon meer
Bedrijf heeft geantwoord
I’ve had a great experience with Raffolux. The whole platform feels polished and easy to use, making it simple to browse competitions and enter without any confusion. What really stands out is the... Toon meer
Bedrijf heeft geantwoord
In a recent glut of online competition website's, Raffolux rises up as easily, as one of the better one's. Recently undergone a slick new makeover and have added some new free daily draws, which... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Raffolux, we're all about those little moments of "what if?" that make everyday life special. We run fun, fair, and transparent online prize draws that give our members the chance to win incredible goodies for a fraction of their usual price - from luxury cars and the latest tech, to unforgettable experiences and cash prizes. We love celebrating our winners, sharing their stories, and building a community where excitement, fairness, and trust come first. With a friendly team behind the scenes and a growing community at the heart of everything we do, we can't wait to make your day one to remember.
www.raffolux.com
Geschreven door het bedrijf
- We Love Winners!
- At Raffolux, we're all about those little moments of "what if?" that make everyday life special. We run fun, fair, and transparent online prize draws that give our members the chance to win incredible goodies for a fraction of their usual price - from luxury cars and the latest tech, to unforgettable experiences and cash prizes. We love celebrating our winners, sharing their stories, and building a community where excitement, fairness, and trust come first. With a friendly team behind the scenes and a growing community at the heart of everything we do, we can't wait to make your day one to remember.
Contactgegevens
Raffolux Ltd, Unit 6, 4 Ravey Street, EC2A 4QP, London, Verenigd Koninkrijk
- 01270906643
- support@raffolux.com
- raffolux.com
4,6
Uitstekend
4K reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Raffolux
Hi there,
Thanks so much for your review!
Good luck with your entries!
- The Raffolux Team 💜
Antwoord van Raffolux
Hey Claire,
Thank you so much for taking the time to leave your review! We're glad to hear you found it easy to get involved.
Best of luck with your entries! ✨
- The Raffolux Team 💜
Antwoord van Raffolux
Hey John,
Thank you so much for taking the time to leave your review!
Good luck with your entries! 🤞
- The Raffolux Team 💜
Antwoord van Raffolux
Hi there,
Thank you for your lovely feedback! We're really pleased to hear you found everything so easy to apply — a nice surprise indeed!
Best of luck with your future entries!
– The Raffolux Team
Good
Good! Very helpful support, and I got lucky for once! I’m not usually a lucky person but I won £50 and I only spent £8.91 (so far)!
29 januari 2026
Review zonder uitnodiging
Antwoord van Raffolux
Hi there,
Thank you for your lovely feedback! We're delighted to hear you found our support helpful, and congratulations on your win. That’s a fantastic result 🎉
Best of luck with your future entries!
– The Raffolux Team
Entry into Raffolux…
Very easy to enter into any of the draws that you choose & you decide how many tickets you want to take. Instant win from 5 x 99p tickets won me my money back. 😃😃
29 januari 2026
Review zonder uitnodiging
Antwoord van Raffolux
Hey Janice,
Thank you so much for taking the time to leave you review, it's great to hear you've had fun playing and congrats on your win!
Here's to more wins in the future!
- The Raffolux Team 💜
Ease of website to use. How easy to use this site
Ease of website to use.
Easy to select games and payment method.
28 januari 2026
Antwoord van Raffolux
Hi Patricia,
Thank you so much for taking the time to leave your review, we really appreciate it!
Good luck with your entries!
- The Raffolux Team 💜
Antwoord van Raffolux
Hi there,
Thank you so much for taking the time to leave your review!
- The Raffolux Team 💜
Antwoord van Raffolux
Hey Lindsey,
Thanks so much for your review!
- The Raffolux Team
Haven’t won anything yet
25 januari 2026
Antwoord van Raffolux
Hi Carole,
Thank you for your review, though we're sorry to hear you've not had a more positive experience so far. We hope that you've still had fun playing, even if you haven't won anything yet. If you've purchased tickets for our Instant Win raffles, your tickets will also be in to win the jackpot at the end of the raffle, so you still have a chance to win! We also open to feedback if there's anything you feel we could be doing better. Just let us know at support@raffolux.com!
If you fancy some guaranteed wins, our Prize Every Time Instant Win is still live for 99p a ticket!
Best of luck with your tickets! 🎟
- The Raffolux Team 💜
Antwoord van Raffolux
Hi Chantelle,
Thanks so much for leaving your review! It's great to hear you're having fun playing with us!
Best of luck with your tickets! ✨
- The Raffolux Team 💜
I did not receive my winnings
24 januari 2026
Antwoord van Raffolux
Hi there,
Thank you for taking the time to leave your review, though we're really sorry to hear you didn't have a more positive experience. We've taken a look into this for you, and we can see you won £1 site credit, which was claimed and is currently waiting for you in your account.
If you have any questions on this, our customer service team is happy to help at support@raffolux.com.
- The Raffolux Team 💜
Great experience
I first had a problem getting tickets contacted them through support they were outstanding in responding and resolving the issue they’ve got some really good prizes with low ticket prices I have won in the past although a while ago lol a++!
24 januari 2026
Review zonder uitnodiging
Antwoord van Raffolux
Hey Paul,
Thank you so much for taking the time to leave your review. It's great to hear your enjoying playing and that your issue was resolved by our team. We'll pass your kind feedback on to them!
Best of luck with your tickets! 🤞
- The Raffolux Team 💜
Great communication.
Excellent communication.. very quick, kind and professional help. Thank You all 🙂🙏🏼
24 januari 2026
Antwoord van Raffolux
Hey Helen,
Thanks so much for your review, we're so glad to hear you're enjoying playing!
Good luck with your tickets! ✨
- The Raffolux Team 💜
I am severely depressed..under many…
I am severely depressed..under many meds...and the thouof actually winning anything..is a great comfort in these very dark times I am experiencing....Bless you all!!!!!
24 januari 2026
Antwoord van Raffolux
Hello Billy,
Thank you so much for taking the time to leave your review. We're very sorry to hear about your personal circumstances, and we wish you luck with your entries! 🤞
If you ever need assistance, our customer support team is available to help at support@raffolux.com.
- The Raffolux Team 💜
First time shopping with Raffolux,it…
First time shopping with Raffolux,it was very easy signing up. Looking forward to more fun in the future.
23 januari 2026
Antwoord van Raffolux
Hi there,
Thank you for your lovely feedback! We’re so pleased to hear you found it easy to sign up — that’s exactly what we aim for.
Best of luck with your future entries!
– The Raffolux Team.
Accidental T+C break so now left with no money for food after 2 weeks of silence
I never wanted to write a negative review, but I honestly have no choice.
For over two weeks, Raffolux allowed me to deposit and continue playing on an old account, while my £2,500 withdrawals remained unpaid and all my emails asking what was happening were ignored. I budgeted my money on the genuine belief that the withdrawals would be processed, as I was never told there was an issue.
Only after this prolonged silence was I informed that the winnings would not be paid at all.
I have since been told that Raffolux “take responsible play extremely seriously”, but I struggle to understand how that can be the case when:
• A supposedly void account was left active for over two weeks
• Deposits and gameplay were still allowed
• No warning or restriction was applied
• Every attempt to contact them during that time went unanswered
The result is that I have been left with no money to buy food. I even tried to compromise and resolve this calmly, but that was refused. This situation could have been avoided entirely if I had been told earlier.
I really did not want to post this, but when you are left with nothing to put food on the table and no meaningful communication, it feels like the only option left.
Please don’t be like me and rely on withdrawals being paid out as Raffolux have pages and pages of T+Cs they can use to refuse to pay out, even if it was just an honest mistake (and contributed to by Raffolux’s actions). I feel incredibly hurt and upset, especially for my family who had no part in this.
19 september 2025
Antwoord van Raffolux
Hey Lisa,
Thank you so much for your review!
Good luck with your entries! 🤞
- The Raffolux Team 💜
Easy to use great layout
21 januari 2026
Antwoord van Raffolux
Hi Jacqui,
Thanks so much for taking the time to leave your review, we're so glad to hear you're enjoying playing with us!
Good luck with your entries! ✨
- The Raffolux Team 💜
Just joined…
Easy to join up and buy tickets using PayPal just waiting for my winning to start lol
22 januari 2026
Antwoord van Raffolux
Hey Annette,
Thanks so much for taking the time to leave your review, it's great to hear you found it easy to get started.
Wishing you the best of luck with your tickets! ✨
- The Raffolux Team 💜
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