Excellent customer service and kit delivered promptly. Looks good but as not built yet I can't comment further.
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Lees wat reviewers zeggen
Having purchased 3 kits (Weighbridge, store and Gorleston Goods Shed) I experienced minor issues with each of them. Andy dealt with each problem as they were raised with no issues at all, no questi... Toon meer
Had an issue where a software issue (I believe) prevented something being shipped to Australia. Email conversation got this sorted very quickly. Very happy as hard to get laser cut models of UK buildi... Toon meer
I bought this kit to dip my toe in the water with regard to laser cut kits. The components are contained in a number of ziplock bags that are labelled for easy identification I.e. outer wall, floor,... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Rail Model, a laser cutting and engraving company manufacturing a range of model railway kits and providing a cutting and etching service. We aim to provide buildings and equipment that will look good and add to your layout. Model railways are often hours of work and a work of art, each with their own unique story.
Contactgegevens
138 Saltash Road, Keyham, PL2 2BE, Plymouth, Verenigd Koninkrijk
- 01752 936922
- andy@railmodel.co.uk
- railmodel.co.uk
Products were exactly as described
Products were exactly as described, despatched quickly and will perform as required
Helston Station in 4mm
Excellent customer service and kit delivered promptly. Looks good but as not built yet I can't comment further.
Prompt delivery
Prompt delivery. Good back-up advice on further applications to protect the structure in outside conditions. Prompt response to further enquiries.
Order arrived on time
Order arrived on time, items quality as expected to provide requirements.
La marque de l'excellence
Petite erreur de livraison lors de ma première commande... Mais Rail model à aussitôt corriger le problème et même au delà...puisqu'il a accompagné la livraison avec des articles supplémentaires en cadeaux. Je suis plus que ravi de cette première prestation. Je recommande vivement cette entreprise à tous les modélistes ferroviaires!, Une telle prestation est très rare de nos jours...
Encore un très grand merci à RAIL MODEL!
T.Cambounet
Great model but the kit needs a proper…
Great model but the kit needs a proper full parts list and the assembly illustrations making clearer. Did have to contact the seller to send the missing parts but was amicably sorted out quickly. Otherwise would have given a 5 star.
Excellent kits try one
Have dealt with Rail Model in the past. Models are great to build and after sales service also good. Their kits are recommended esp for 0 gauge
Superb kits and service.
I bought a 4mm model of Chudleigh Station and unfortunately ran into a couple of small problems with it. Andy has been absolutely fantastic in putting them right.
I would not hesitate in recommending both the kits and the great after service from Rail Model.
Highly recommended A+++++
Ordering and delivery very good
Ordering and delivery very good. Product looks very good.
A good and fast service
Having purchased 3 kits (Weighbridge
Having purchased 3 kits (Weighbridge, store and Gorleston Goods Shed) I experienced minor issues with each of them.
Andy dealt with each problem as they were raised with no issues at all, no questions asked. Parts were sent that were missing promptly.
If it weren’t for the complete hassle free experience from Andy I would have rated lower but the excellent customer service Andy gave warrants nothing less then 5 stars.
arrived on time and as described.
Great service
Your service was fast and clear. I cannot comment on the kits yet because they take a while to get to New Zealand.
Very quick delivery
Very quick delivery. Although haven't got round to assembling yet it looks good quality.
Royal Mail gremlins...
Item not arrived after 4 days on Tracked 24 - contacted Andy by e-mail who replied immediately with apologies and promised to take it up with Royal Mail. Item not yet arrived but communication and service very professional and responsive.
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