To echo other reviews the returns process is ridiculous. You’ll be waiting 3 weeks for them just to confirm they’re processing it and a further 3-5 days to get the refund. They just refer to policy... Toon meer
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Lees wat reviewers zeggen
I can't thank Rainbow Club enough for the amazing customer service I received. Unfortunately, my wedding shoes were lost by the courier while they were on their way to Rainbow Club to be re... Toon meer
Ordered several pairs of wedding shoes before Christmas for my daughter. Each pair was beautifully made, ended up keeping 3 pairs, really happy with purchase. Very fast refund on shoes returned, wou... Toon meer
I would avoid, poor expensive delivery which takes ages - pay a premium for 1-2 days - lucky if they come in 5 days Returns are worse it took 14 days for a refund Customer service very poor whe... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rainbow Club have remained true to our heritage of designing beautiful wedding shoes, wedding veils and accessories, topped off with our award winning bespoke colouring service.
Contactgegevens
3 Hennock Court, Hennock Road, EX2 8RU, Exeter, Verenigd Koninkrijk
- 01392 207030
- enquiries@rainbowclub.co.uk
- rainbowclub.co.uk
2,8
Gemiddeld
29 reviews
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Solution Finders!
Had such a fantastic experience with Rainbow Club - I purchased my shoes and thought that they would arrive the next day as I chose 1-2 day delivery. After a few days, I checked the invoice again and noticed the wrong delivery detail: standard delivery, which meant that my shoes would arrive after my wedding! I called customer services and Sarah was AMAZING. She did all that she could (and even checked in with me on her lunch break) to organise for my shoes to arrive the next day - 9am, the morning of my wedding.
Thank you so much for the excellent communication and perseverance. I loved wearing my wedding shoes even more, knowing they came from a company that went above and beyond for their customers!
6 juli 2023
Review zonder uitnodiging
Mixed review...
Mixed review....
Contact via email was good.
Shoes were nice but unfortunately didn't fit.
Down side, you have to pay for delivery and returns and don't get your money back. I had to return my shoes as they were too big so I was £9 out of pocket (4.60 delivery, 4.60 return).
Courier was Yodel so it took about a week to arrive and almost two weeks to return back to depot.
I wouldn't use rainbow club again, purely down to the delivery and returns process.
If I was buying from a store/ shop I would buy again.
13 februari 2023
Review zonder uitnodiging
Terrible returns process
Terrible returns process. They know that there is an issue with their returns emails at the moment not being sent (?!) so all the work is put on you as a customer to call up, get an email sent them pay £4.60 to Yodel for the privilege. I wouldn't have used Rainbow Club if I knew this was their process. Avoid.
16 december 2022
Review zonder uitnodiging
Perfect shoes for Mother of the Bride
Ordered shoes and a bag that I wanted to match an outfit for my daughters wedding. The process couldn’t have been easier . Sent a colour sample of ribbon with the shoes and the match when they came back was perfect. On another positive note , shoes were super comfy to wear all day and evening on a very hot summers day
Highly recommended.
15 juli 2022
Review zonder uitnodiging
Don’t use Rainbow Club for dying your…
Don’t use Rainbow Club for dying your shoes .The only colours they can dye successfully are Green/Blue/Red.If you want grey shoes they can’t do that ,but only let you know after they have dyed your shoes the wrong colour and then refuse to re dye them.I was left running around shoe shops trying to find shoes for a wedding.If you contact Peter Marsh he spends time telling you what fabulous customer service his firm give.Whilst leaving me with Green shoes not grey.If you read this please take notice this was a very expensive outing with dyed shoes going to Hospice Shop.!!
14 juni 2022
Review zonder uitnodiging
Terrible customer service
Terrible customer service. Spoke with James this morning who didn't deal with the situation and told us he would ring back in a bit. We have waited 3 weeks on these shoes and he gave no reassurance at all thatbthey would still arrive. Do NOT chose this company.
28 februari 2022
Review zonder uitnodiging
Fantastic company with amazing shoes
Fantastic company, I have no hesitation to recommend. The order came very promptly, the shoes are a beautiful quality, the customer service team are incredibly helpful and efficient, and any returns/refunds are dealt with very quickly. An honourable company, that is well run by a great team alongside excellent products and services.
18 juni 2021
Review zonder uitnodiging
Wedding Shoes
Ordered several pairs of wedding shoes before Christmas for my daughter. Each pair was beautifully made, ended up keeping 3 pairs, really happy with purchase. Very fast refund on shoes returned, wouldn't hesitate to buy again from Rainbow Club
13 februari 2021
Review zonder uitnodiging
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