Ransomespares Reviews 

I wish I had read the recent comments as my experience was no better than what I have read below. Made an order for an urgent part, immediate confirmation that I paid through paypal nothing for 5 days from Ransomespares. try to contact them on line through the BOT which goes to sleep mid conversation, cant find a telephone number or an email address, the online form you need an order number which of course I don't have as my order has not been acknowledged. Eventually get through to a human being on the chat... gave me an order number, but I now find out there is a problems with the part... they don't have it and no estimation of when they might get it.

The company is correctly named as my experience was to place an order and receive it two months later. They took my cash at the time of order and held onto it!. No phone, but there was email communication, with them making constant apologies which turned into endless unfulfilled promises and no delivery. No discount for the delay and still had to pay for the delivery. I would avoid Ransom they don’t keep their site up-to-date with what they have in stock and only tell you after you’ve ordered it’s out of stock. Very bad practice in my view

Paid for next day and they delivered!

Tried to contact the company with a query about a product.

Noted they have no email, no phone number and just have a very basic contact form that doesn't allow for any other questions other than with an existing order or returning something.

Did not inspire any confidence they would be able to deal professionally with me if something went awry so went elsewhere...

Easy to search, right part at a fair price

Poor service.Sent a cheap chinese replica part when I ordered genuine.

The item I ordered was out of stock but I was given regular updates on availability with the option to cancle for a refund. Item arrived when indicated. All in all, good service and a great range of prodicts. Recommended

Previous review:
I ordered oven parts in Mid Feb 2022 and despite of being promised delivery in max 2 weeks, it has not arrived even today. On chasing, they asked for further 6 weeks. I just don't know why they took order if they did not have products in stock. Extremely unprofessional!

My response: i think you are just trying to cover the inaction from your part. I have sent a few emails since March requesting refund and cancellation but to no joy. Your phoneline goes to voicemail and any emails sent to you are not responded to. I should have spent a pound or two extra on amazon prime instead of going with you. Its the reviews on various platforms that fooled me and led me to go with you. Really, if you did not have parts or if you were in back order, you should nit have taken an order. Being oven knobs, did the thought cross your mind that the customer may be struggling to use the oven in its absense so we should either send the part or refund so they can spend the money with another supplier and get the parts? Where is customer based sales and customer care?

Exceptionally poor service. Spares ordered do not arrive. You cannot contact them by phone and their online customer complaint forms come up with some error code when you try to submit. Do not use this company if you want to keep your sanity.