Rapid Drains Reviews 26

I had an excellent experience with Rapid Drains. Communication was clear and efficient both via email and on the day of the CCTV survey. Ollie contacted me directly to provide verbal feedback on the condition of the drains, which I found particularly helpful. He was professional, knowledgeable, and took the time to clearly explain his findings.
I would highly recommend Rapid Drains. Thank you for your excellent service.

Ollie did a great job. Explained in detail what we needed and carried that out. Great experience. Thank you for the help. Next day service and a fair price. Don't waste time calling others.

MESSAGED THEM ON A SUNDAY AFTERNOON AND THEY CALLED ME WITH IN 5 MINUTES! arrived the next morning and job done, very polite staff. would recommend

I explained that I had a partial blokage in my outside drain and was told was it would be £150 but if they had to use specialist equipment it would be an extra £79. The guy arrived in shorts and vest top, sat in his van doing whatever before he came to the door. He looked at the drain and explained what he was going to do. He then went off to get changed and get ready to start. He used a pressure hose to clear the blockage, which didn't work. He then informed me that they would have to use a camera, which was another £125, which I didn't have. He then got changed again and sat in his van doing paperwork. He presented me a bill for £304. When I asked for a breakdown he explained he charged me from the time he arrived at the property which was 1 hour and 21 minutes even though the job took less than an hour. £150 for the 1st hour then £75 for every half an hour over. It took less than an hour for him to complete the work. He also stated that using the pressure hose was specialist equipment. That like a gardener coming to do your garden and them charging you for the use of gardening tools. They never solved the problem and I was £304 worse off. I wouldn't recommend this company as I felt that they just want to rip you off.

Good service fast response

Super clear explanation of what the engineer was going to do - he was thorough and conscientious. Excellent in every way!

Very good, professional service. Repairs carried out the day after we got the blockage. Highly recommended.

Sam at Rapid Drains was extremely helpful and informative. They are very professional and delt with my blocked drain with speed and expertise. I would definitely recommend them as a service with any drain problems.

Excellent service friendly staff leave it clean and tidy

Great service, two very friendly and professional men turned up and had the problem all sorted within the hour!!!

Excellent Service. Very prompt responses, great communication and carried work out effectively and efficiently. Highly recommend them.

Excellent; efficient and professional service. I would use them again!

I would highly recommend rapid drains. From the initial phone call, they were friendly, reliable and kept me informed about when they would be arriving with accurate time frames. Once the young gentleman arrived at the property, he clearly explained what he was going to do and associated prices. At no point was I pressurised into paying for an additional task, it was clear this was my decision. He worked hard and diligently, keeping me informed at all stages. He fixed the problem and came up with solutions for others. Thank you

Complete time wasters. Booked an appointment and waited in. After the appointment time they rang as said they had power steering issues and would come the following day. Next day waited in until the scheduled time missing an appointment to do so. Once again no show, ignored call and email chasing up. Husband rang from another number, answered immediately. Apparently another "issue' has arisen so they werent coming. No communication, clearly had no intention of coming. AVOID!

Sam was friendly and helpful and arrived earlier than originally promised preceded by a phone call. Drain problem quickly identified and Sam then spent time clearing it. He pointed out problem with slight damage to drain and then rang water company as drain was their problem. Couldn't ask for more.

Excellent service! Highly recommend.
Very prompt, kind, friendly. A lovely local business. Carried about extensive works at our property - followed by a report.

Went above & beyond to get us the help we needed today after being let down. So a big thankyou as it is much appreciated.

Sam came out the same day to try to resolve my blocked toilet. Although he identified a bigger problem requiring the Housing Management's involvement his service was friendly, supportive and understanding. I would definitely recommend him.

Due to having a blocked drain l called out a company to assess the problem. I was advised that ALL the pipes on my property needed replacing and this could be achieved by a lining process within the old pipes. The quote given was £1600+VAT.
I contacted Rapid Drains for another quote and survey. Sam from RD advised me that there was only an issue with some of the pipes not all. The quotation given by Sam was less than half of the first quote.
I found Sam to be honest and reliable. The work was carried out efficiently with any mess being cleared up. I would highly recommend this company.

Fantastic team, Jamie and Dan. Very knowledgeable and friendly. Solved our problem. Would highly recommend