Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
DO NOT buy from this company. Bought the champagne fringe dress which was faulty and made really badly at the front. Fringe didn’t hang properly and was gappy. Sent an email to them with photos askin... Toon meer
Bedrijf heeft geantwoord
First time ordering from this company. Fast delivery.Dress is beautiful. Excellent quality and very flattering. I’d say it’s made on the larger side (not a criticism btw just a wee pointer incase anyo... Toon meer
Bedrijf heeft geantwoord
The dresses are amazing quality but sadly the maxi are designed for very tall people. However, I had to pay £6.50 to return the item using the linked returns with Royal Mail return label generator... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rare London
Geschreven door het bedrijf
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Contactgegevens
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Verenigd Koninkrijk
- customer.service@rarefashion.co.uk
- rarelondon.com
3,1
Gemiddeld
558 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Rare London
Hi Samantha,
Thank you for taking time to leave this review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Love it,love it,love it my outstanding…
Love it,love it,love it my outstanding dress.
Thank you Rare London.
Will be purchasing again soon.,,
23 februari 2024
Antwoord van Rare London
Hi Laila,
Thank you for taking time to leave a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards
Erin
It was ok
On time delivery. Good quality, fit and design. However for the money I paid I would prefer to had hidden zipper.
19 februari 2024
Antwoord van Rare London
Hi Melpo,
Thank you for taking time to leave a review, we love to hear and appreciate all feedback from our customers. We will pass your comment on to our customer service team.
We hope to hear from you again soon !
Kind regards,
Erin
Antwoord van Rare London
Hi Nicole,
Thank you for taking time to leave a review, we appreciate all feedback and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Thank you,
- Nina
The material of the dress is terrible…
The material of the dress is terrible it cagged straight away and is definitely not worth its value … I will be reviewing online to followers because a lot wanted to go out and buy it and I would not like them to waste their money. Delivery was great however.
14 februari 2024
Antwoord van Rare London
Hi Charlotte,
Thank you for taking the time to leave your review, we appreciate all feedback from our customers.
We are terribly sorry to hear that you had this experience with us! We hate disappointing our customers. Please feel free to contact our customer service team at (customer.service@rarefashion.co.uk) if you have any further questions or if you wish to return any item/s and we will further assist you. Apologies for any inconvenience caused.
Kind regards
Erin
Amazing service!!
Amazing service!!! Great quality of clothes! Issues are always solved promptly!!! Thank you Rare London for being fabulous!!! Recommended 1000% 😍
16 februari 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Aphrodite,
Thank you for your order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Absolute rubbish
Absolute rubbish. I ordered the viral fringe dress. The dress arrived with fringes at odd lengths and multiple fringes hanging off the dress - it looked absolutely ridiculous and broken when worn. I wrote to customer service stating that the dress was damaged upon arrival and they said this was normal and to be expected, and that fringes hanging off the dress did not count as a faulty item! I was forced to pay for return postage to return a faulty, unwearable item.
Looking at the trust pilot reviews I can see multiple customers have had this issue. To clarify I spoke to customer service, we had a lengthy discussion about the inadequacy of the so called disclaimer on their website and I provided photos of the clearly unwearable and damaged item. I was still forced to pay postage.
AVOID!!
16 januari 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Lola,
Thank you for taking the time to leave your review, we appreciate all feedback. We are terribly sorry to hear that you have had this experience with us and that you received your item in an unacceptable condition!
However our Fringe Detail Halter Maxi Dress does tend to fray and pieces may hang due to the nature of the fabric, we do consider this product damaged if there are large gaps or knotting in the fabric.
Apologies for any inconvenience caused.
Kind Regards,
Erin
Quick service and the item was just as…
Quick service and the item was just as I had hoped
29 januari 2024
Antwoord van Rare London
Hi Mary,
Thank you for your recent purchase and taking time to leave this positive review, all feedback is very much appreciated and your comment will be passed onto our team.
We hope to hear from you again !
Thank you
Erin
This company is Amazing!
This company is great! My dress was of the upmost quality, and the shipping time is incredibly fast. I am located in the states, and my dress got here in one week! Also, the customer service team is incredible. There was an issue with me being sent the wrong dress, and when I emailed them about my issue, they resolved it immediately and already had another dress dispatched of my correct size! And, it was expedited so it gets here in 3 days! As for the wrong size dress, they told me I can just keep it because of the inconvenience! The customer service really carries themselves with much class and I appreciate that there are still businesses out there that operate the way that Rare London does.
29 januari 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Samantha,
Thank you for taking the time to leave a positive review, we really appreciate this and always love to hear back from our customers ! We will pass your comment on to our team.
Hope to hear from you again soon.
Kind regards
Erin
Customer seevice very helpful.love this…
Customer seevice very helpful.love this brand
12 januari 2024
Antwoord van Rare London
Hi Laura,
Thank you for your recent purchase and taking time to leave this positive review, all feedback is appreciated and these comments will be passed onto our team.
We hope to hear from you again !
Thank you
Erin
No problems order sent out on time even…
No problems order sent out on time even arrived a day earlier than expected
8 januari 2024
Antwoord van Rare London
Hi Brendan,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. We hope to hear from you again soon.
Thank you
Erin
Rare experience
Easy to place order
Order arrived on time
Dress good quality as in picture
5 januari 2024
Antwoord van Rare London
Hi Beverly,
Thank you for your recent purchase and taking time to leave this positive review, all feedback is appreciated and these comments will be passed onto our team.
We hope to hear from you again !
Kind regards,
Erin
I purchased the white rhinestone pant…
I purchased the white rhinestone pant suit for a holiday party. It was simply beautiful! The quality was superb 😘. I definitely will order from them again.
4 december 2023
Review zonder uitnodiging
Antwoord van Rare London
Hi Beverly,
Thank you for your recent purchase and taking time to leave this positive review, all feedback is appreciated and these comments will be passed onto our team.
We hope to hear from you again !
Kind regards,
Nina
I didn't get my order
I didn't get my order. I payed more than 100$ and they never told me anything else
27 december 2023
Antwoord van Rare London
Hi Marina,
Thank you for taking the time to leave your review, we appreciate all feedback.
We have looked into your order and can confirm your order was despatched however there has been a transit issue. Our customer service team has contacted you via email and are working on resolving this issue.
Kind regards,
- Nina
The dress is perfect and great quality
2 januari 2024
Antwoord van Rare London
Hi Emily,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Really quick delivery and a beautiful…
Really quick delivery and a beautiful dress that fits perfectly.
2 januari 2024
Antwoord van Rare London
Hi Laura,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Antwoord van Rare London
Hi Jo,
Thank you for your recent order and for taking time to leave this feedback, we really appreciate this ! We will pass your comments on to our team.
Thank you
Erin
Would recommend
Arrived quickly, expensive due to custom charges. Fabulous clothes. Very Happy all round.
13 december 2023
Antwoord van Rare London
Hi Sharon,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Excellent service
Excellent service. I was notified my dress was out of stock but offered an alternative date and kept well informed.
11 december 2023
Antwoord van Rare London
Hi Lisa,
Thank you for your recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
The most stunning dress
The most stunning dress I've ever owned. Gorgeous, high quality product and very fast shipping.
8 december 2023
Antwoord van Rare London
Hi Bell,
Thank you for taking the time to leave this positive feedback, this is much appreciated we love to hear feedback from our customers, this means a lot to us and hope to see you again soon :)
Thank you
Erin
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