RC Willey - Orem Reviews 257

I loved the delivery tracking and accuracy of the delivery window.
I called the store to order, but the computer system was down. The agent told me that he would give a note to a sales person to call me when it came back up. I never got a call. After closing time, I finally went on-line and ordered my TV. I had wanted to give the commission to a local resident, but failed. I am disappointed.

Great customer service. Friendly staff to help me load my pickup.

The sales person! She was awesome and made my challenged nephew feel valued. He spent 1500 on 2 chairs and she was great with him

Tony Martin is the best helper ever!!! We love Tony and are happy to work with him ANY time we need appliances or other things!

I ordered a couch, bed and mattress for black friday. My delivery came, and the other half of my couch I purchased was the wrong piece. I called customer service and they said I should cancel the couch order and try to get another couch entirely because the piece I needed is back ordered and not in stock. At that point, there was no offer of price matching of another couch or any suggestions, as the black friday deals were gone. I currently have half a couch in my living room. Upon discussing how to make this right, I was given a refund on the delivery fee, which to me is not sufficient considering I paid over $1000 for a couch that was in stock online, and now suddenly not in stock. I have no date or time of when I will get the other half of my couch so for now my living room looks ridiculous. I'm really unhappy with how this was handled and that no one seems to actually care that my purchase was a nightmare. Now I have to just wait for it to come back in stock and be home on another date to prepare for the delivery, and it's super inconvenient.

I purchased an electric range on June 11, 2022. When I purchased the appliance, the sales person assured me if there was any problems to just call and they would take care of me and I could return the appliance within the first year. The range quit heating today and when I called, I was told I did not purchase the extended warranty. I asked what difference this would make because it was within the first 12 months. When I asked about how to get it taken care of, she said I must go through the manufacturer. She gave me the phone number and I called and was on hold for over an hour. Eventually I did talk to someone and in about a week, I will get a service call. When they sell something they promise everything needed to get the business but when needing help with a problem, no good service from the store. Integrity means doing what you say and not making excuses. I do not think I will purchase again from RC Willey because of the poor customer service.
The company replied to my review saying they were sorry for the confusion in my purchase. This was not confusion but a promise from RC Willey. I also purchased a dishwasher shortly after and have no problems yet but at that time was also told the same thing. As stated above.
Integrity means doing what you say and not making excuses. This is definitely making excuses and not taking responsibility for what they represented when the purchase was made.

I purchased a new TV on Black Friday online for my living room. I called to get the setup and install package since that isn’t an option online. The sales clerk was very helpful. I have purchased a TV from RC Willey a few years ago and they setup and installed that in my basement and they did a great job.

Super easy to find what I was looking for and very easy to check out.

Ordered furniture online from this location

The delivery guys were great. I bought online and wished there was more instructions on what needed to be done to install. They said because we didn’t purchase the hose they couldn’t do the service that I paid extra for. I don’t blame them, i was replacing a current appliance so I didn’t need a new hose.
Other than that we love the oven and the delivery guys were as helpful as they could be!

I ordered 2 items, but when I went to pick them up, one was not in the store. If I would have known, I would have waited so that I only needed to make one trip.

Associate worked alone to bring my order to the vehicle. Had to help the associate load my order into the vehicle as he said no one else was available to help. Associate requested after complete that I sign for the order and would not go back into store and and get a pen. Had to find my own pen to sign for the pickup acknowledgment.

Shout-out to Easton Olivas for excellent service! He went above and beyond to help me find the exact vase I was looking for. I really appreciate his willingness to help, and his friendly attitude. Great job, Easton!

Mark made it super easy and smooth!

Craig was super helpful in the phone and in person. He was very nice and helpful. Loved working with Craig.

So the Appliance Consultant was fantastic and attentive to my needs and I had already looked at a couple other places that lacked much interest in me as a consumer and where the pricing was not agreeable. The experience was great until I noticed three dents in the appliance and now I can not move into my home until a replacement comes.

Edit: I am changing this from 3 star to 5 star because the new refrigerator did come on time and is amazing. I am satisfied with choosing to have the first appliance replaced rather than keep it with a $100 credit to my account.

Great people 😁

You can always count on RC Willey to go the extra mile on service. We had a problem on delivery and they fixed it quickly and with a smile and friendly service to boot.

I ordered a writing desk from rcwilley.com. I picked up the desk at the store location in Orem. Caleb Martin, who was working on the receiving dock was kind and professional and helpful in getting the desk loaded. When I unpacked the desk and assembled I found damage on the desk. I contact customer support and Thomas Lee, Helpdesk/Website Support Manager, quickly responded and resolved the matter. Everyone was great.