Reykjavik Excursions Reviews 68

My partner and I were booked on to the 'South shore Adventure'(Reykjavik Excursions)and sadly due to high winds the tour was cut short. The black sand beach was ommited-The Glaciers too and Vik village.
The tour guide made no apology and to be honest she needs to brush up on her personable skills.
The tour guide seemed to portray a high degree of lacking in enthusiasm and for me this left the day completely flat.

The buses are not clearly marked, and when they are, the bus may be marked incorrectly. I missed a bus because there was a flyer in the window with one destination, but it was not the only destination. RE refused to refund. This company has no competition at all for tourists and needs to be accountable for their errors. I was blamed for not asking the driver. Completely ruined my day.

We had a amazing tour with Hoskuldur frimannsson as our guide
All ran on time
Beautiful waterfalls
Stunning weather but -10 degrees

The tour buses do not have any signs at the front of the bus showing destination. We waited an hour, and had to get a taxi in the end to the sky lagoon.

Please allow a few business days to process your request due to a high volume of emails.
Thank you for your patience!

18 days later, no refund of a cancelled trip.
and counting
no reply to mail, do not pick the phone.
nothing
zero zip

Do not book with them - you will get charged whether they do the trip or not.

Couldn’t fault this company. Tour guides were so informative and helpful. We did four tours and all were so different and enjoyable. It’s a beautiful, unique country and really want to go back.

Faultless experience over the 4 nights we stayed in iceland, we use them for golden circle, blue lagoon, volcano tour and northan lights. Very well organised, great guides.

Second Tour of our 4 day trip and we cannot say nicer things about this tour operator. For some reason our second trip date was wrong (for a day we weren't in the country!) at the customer service desk at BSI Bus Terminal the three ladies working could not be more helpful. They asked no questions and kindly changed the booking for the correct day meaning that we could go on our trip. We cannot thank them enough! Will definitely use them again next time in the country.

Took the flybus from the airport to our hotel. It's not cheap. We got to the bus station and then it all went to pot. 40 mins in - 6 and no sign of the other bus which was supposed to take us to our hotel. None of the other buses could take us as our colour tickets weren't the right ones and we had to wait for our bus... We kept being told it would only be 5 minutes, otherwise we would have walked it.. Not the best arrival ritual. Would not recommend.

Had 3 tours over 5 days, Northern Lights, Golden Circle and Blue Lagoon — all extremely well organised, all transport turned up on time, would recommend.

They did not turn up but claim there did. I waited an hour in the cold . Later found out this isn’t rare. They are not interested in refunding for their mistakes. Promised tracking info. Don’t use

I booked 5 tours with them. The guides were great, genuine locals eager to share the traditions of their country. The tours are fast paced , which I liked, no wasting time in cafes, packed with gorgeous Icelandic must-see spots.
There is a bit of a culture difference and I get that sometimes they might seem rude in their cultural coldness- plus the online booking on website doesn’t work hence you lose discounts and that is a big no for me. It’s the only no though. The rest was great. I will recommend them to everyone that visits Iceland.
You guys please improve the online booking.

In general we found the service offered by Reykjavik Excursions to be basically fine. The customer service though is sadly very variable. At times we’ve received patronising or dismissive customer service and it really lets the business down. There are other smaller and less visible tour operators in Iceland that do a better job.

Avoid this company if you can. We booked them through our hotel to take us to the airport and they never showed up. The hotel called them and basically said to bad, our driver said he was there and they were not, the only thing we can do for them is get them on a later bus, 2pm. (Which we could not do because we had to catch a flight) and they would not issue us refund. They didn’t even apologize. We had been in the lobby of our hotel at 11:45. Pick up was between 12-12:30pm. We had seen two busses come and go. One left abruptly after dropping of his passenger, and the other driver was from Reykjavik excursions, but he was going to the sky lagoon. No they bus showed up. Even though they say the GPS on the bus logged him at our hotel at 12:09pm. Did he pull up out of sight? He didn’t walk into the hotel looking for us, because if he had he would have found us waiting for him inside the door. The driver did not complete his job. We had to take a cab to the airport which cost us 16,500 on top of what we already paid Reykjavik Excursions. This is no way to do business.

Don't book with this disrespectful company!!!

We booked a tour to hunt northern lights from 22:00 hs. Pick up was a designated bus stop at 21:30. We've been there waiting while freezing for 30 minutes, until a bus from this company stopped to drop off passengers from another tour and told us our tour had been cancelled due to weather conditions.

NOBODY had the kindness to let us know in advance given that it was something that they knew at least from 9pm.

I will update on how easy or hard is the refund process.

Just left the Blue lagoon travelling back. It is 1 pm 01/03/222 coach driver lovely helpful chatty thoughtful to all his passengers a credit to the company .

I should have looked at their reviews before travelling. i am not complaining about the tour but the whole experience was ruined by the driver. we were travelling with our child who sometimes doesnt want to go out as adults do. we thought we would be ok to stay in the bus and requested the driver if we could stay inside the bus. but the driver was simply rude, would refuse to communicate, and completely ignored our request. i felt so helpless being in foreign country and no one we could talk to. so honestly i would never recommend this Reykjavik Excursion tour company to anyone.

I have nothing but good things to say about this travel tour company. We used them during are Iceland Northern Lights tour.
The tour guides do a great job educating the guests to be ready for a fantastic outing that is up to Mother Nature to cooperate.
If plans don't goes as planned you can rebook for a different day if your schedule allows.
They also helped with the Fly bus transportation pick up from hotel to airport on departure.

July 18th, Reykjvik Excursions bus left 4 customers at Blue Lagoon with no way to return to Hotels or get back to Reykjvik.

The driver did not count passengers prior to drop.
Nothing was said nor was a count of travellers done.
I asked when I exited to the Lagoon “Will the return bus be here?”. He said 6 o’clock”. A group, 4 of us exited Lagoon building looking for the bus when he drove off. We may have been 1 minute late.

The day before, July 17th, on a Volcano excursion, the leader did multiple counts and verification of names on a proper list.

Reykjvik Excursions my first and hopefully last bad experience in Iceland.

Lucky for us a neighbouring bus was willing to let us pay 3400 for a ride back to Reykjvik or we would be stuck at Blue Lagoon.

I was pleased enough with the airport transfer on arrival but... we paid extra for hotel drop off on the way back from the Blue Lagoon. The driver refused to drop us at our designated stop and wouldn’t engage in polite conversation about where he would drop us. Real shame. If the company is interested in following this up it was the 18:15 on 30 January 2020.