We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Received the package exactly when promised and I need to congratulate them for their branding. The box was exactly the size needed to fit the 3 ordered items, with a very premium look. Nice jo... Toon meer

Beoordeeld met 5 van de 5 sterren

The packaging I have received so far from you are totally great - everything is sealed, no any damages and including the fact that it's coming from Sweden to UK (also pandemic constraints) - it's quit... Toon meer

Beoordeeld met 5 van de 5 sterren

Spent the first week pissed off because I ordered the fastest type of shipping but after one week the message was still stuck on “payment accepted” and they weren’t replying to emails. After a we... Toon meer

Beoordeeld met 5 van de 5 sterren

The quality of a seller is not only measured by the quality of his products or by how fasts he ships the orders/answers questions but also by how he reacts when problems arise. Reachgenius are one of... Toon meer

Bedrijfsgegevens

  1. Chemisch producent

Geschreven door het bedrijf

Nootropics for a faster mind. Discover the human potential and raise the world's cognitive performance!


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

266 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Exit scam, don't bother

EDIT: Problem solved.

30 juni 2021
Review zonder uitnodiging
Logo Reachgenius

Antwoord van Reachgenius

Hi. We are not running a exit scam. We came under an extreme order load from the sale so we fell behind quite a bit, but that is all. We are taking care of each and every customer.

Beoordeeld met 1 van de 5 sterren

Never Again!

I don't think I will be doing business with Reach Genius ever again.

They have accepted my payment and not sent out my order. When I reach out to them, they don't ever reply; I have tried several times.

This is poor customer service and does not make me feel confident doing business with them. I will make sure to let other people (who are thinking of buying from Reach Genius) know that they are not reliable.

29 juni 2021
Review zonder uitnodiging
Logo Reachgenius

Antwoord van Reachgenius

Hi. We have simply fallen behind from a heavy order load and we're very sorry about that, but that is all. We should have replied to you by now as all emails have been responded to, but please let us know if there are still any issues.

Beoordeeld met 1 van de 5 sterren

No recommendation

Ordered Monday and received order confirmation immediately. Since then I haven't heard anything regarding tracking or even a reply to my inquiry of the current status.

Doesn't make sense to advertise "Nootropics clearance sale, up to 70% off starting in a few hours!" and then leave customers in the dark.

27 juni 2021
Review zonder uitnodiging
Logo Reachgenius

Antwoord van Reachgenius

We're sorry about this. We did not expect such an extreme order load and we did fall behind both at dispatch and the customer service, but we are working hard to catch up and help every one of our customers. Please let us know if you still have not gotten any updates on your order, we guarantee delivery or your money back

Beoordeeld met 1 van de 5 sterren

Scamers

I rarely write any reviews but it is time to show that reachgenius started to scam their customers after building up a reputation.

Haven‘t heared anything since my last order almost two weeks ago KTUTZIOWX.

This is the THIRD time they are delaying my order for weeks. Why am I still ordering? Thats what I ask myself the first two times they tried to find excuses now they dont even respond to emails.

You are ordering something with DHL EXPRESS from them and get it TWO or THREE WEEKS later. But that isnt everything!

They even scam with the weight of their products. Bought NA SEMAX Amidate 25mg, but got only 8mg and the other one had 9mg. Other retailer always gave me MORE so they avoid giving out too little. Best of all you will never know how much you will get if you buy a pre mixed spray version of Semax.

Avoid these scamers!

19 juni 2021
Review zonder uitnodiging
Logo Reachgenius

Antwoord van Reachgenius

You have now received a full refund both for this order and for the product that you were unhappy with. We are very sorry that you have had this negative experience.

Beoordeeld met 5 van de 5 sterren

Terrible costumerservice ( got resolved )

I ordered some products wich not arrived as expected. After some communication problems and discussions reachgenius refunded me. So if something is wrong and gets resolved like that i am in the end happy. Thanks reachgenius for making that right.

17 juni 2021
Logo Reachgenius

Antwoord van Reachgenius

Hi. We're very sorry that you've had this experience. You have received a full refund for the product that did not arrive in good condition, but please let us know if there's anything more we can do.

Beoordeeld met 1 van de 5 sterren

feedback

urusel service, skickade flera mail men svaren kom sent och vart oerhört dåliga. Fick inte alls den servicen jag förväntade mig, problem med beställningen (fel produkt), lång reveranstid (ca 2 veckor) fastän jag vald DHL express.

13 juni 2021
Logo Reachgenius

Antwoord van Reachgenius

Hej. Som sagt så ber vi om ursäkt för förseningen, personal hamnade i karantän så vi hade en period med långa förseningar. Om du mejlar oss så kan du få en återbetalning för express frakten. Jag ser dock inte vilka produkter som skulle ha blivit felaktiga så du får gärna berätta om det också.

Tack!

Beoordeeld met 1 van de 5 sterren

FXFLGDWHM,okay guys this is my second…

FXFLGDWHM,okay guys this is my second review .An update over 2 weeks ago paid DHL express 26 pounds .A week later after calling a false mobile number so on site.Number of emails that were never answered .Only after posting on trustpilot did I get a reply .They told me I would get a refund for DHL.Thats over a week ago.Again no.replies on email.I but nootropics from all over the world ,this was my first time here,an absolute nitemare.The refund info was only for people to see on trustpilot.The good reviews are obv fixed
.On Monday reporting them to trading standards and will fight tooth and nail.to have them listed as a scam. a v understanding person but this has been beyond belief

15 mei 2021
Review zonder uitnodiging
Logo Reachgenius

Antwoord van Reachgenius

Your dispatch got delayed a couple of days, so we refunded you the full shipping cost of €26.79 on 07/05/2021, and shipped it for free. Our processor confirms a successful refund. You signed the delivery of your shipment 5 workdays after placing your order. You are welcome to shop somewhere else next time.

Thank you
Gustav

Beoordeeld met 5 van de 5 sterren

Very good support

Very good support, I had a problem with one of the chemicals being illegal and I have noticed it only after ordering, contacted the support and they reacted very quickly even when there were a lot of orders because there was a sale.

12 mei 2021
Beoordeeld met 4 van de 5 sterren

Usually good, overall OK

Usually good. Occasional hiccups with delivery/quantity but overall OK. There are better (more trustworthy, better fulfillment, better Comms) sellers but not many in the EU.

10 mei 2021
Beoordeeld met 1 van de 5 sterren

no reply from customer service

no reply from customer service. I was meant to get my product 3 days ago, still nothing.

2 mei 2021
Review zonder uitnodiging
Logo Reachgenius

Antwoord van Reachgenius

Hi!
Did you receive a reply from us? If not, we must have missed your email so please contact us and we will solve the situation :)

Thank you,
Gustav

Beoordeeld met 1 van de 5 sterren

Bad quality of the product I bought…

Bad quality of the product I bought last time. The things getting worse with the company after the last changes.

30 april 2021
Logo Reachgenius

Antwoord van Reachgenius

I'm sorry that you are not satisfied with the product. If you'd like a compensation, please contact customer support at info@reachgenius.se.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer