Redber Ltd Coffee Roasters Reviews 147

Been ordering from Redber for months now.Seamless ordering process,fast delivery,top notch packaging ensuring the beans arrive fresh with their rich bold flavors still intact...fantastic and friendly customer sevice as well.....

I am surprised by the negative comments on this site.i have been a customer for several years and have always received exemplary service.
The staff are courteous,very helpful and always go above and beyond what one would expect in order to assist clients. The coffee and teas are superb and many of my friends,for whom I have supplied gifts are always delighted .

Coffee is great and when I spoke to customer services, to add an item to my order. They were prompt, professional and friendly. Highly recommend this company and will be starting a coffee subscription asap.

I regularly order from Redber Coffee and have been very impressed with their wonderfully rich flavoured coffee, swift delivery times and helpful customer service. Their Café Français and Honduras Santa Rosa coffees are particular favourites of mine.

Never got the order. It’s 3 months later, nothing.

customer service is poor. they sold me a coffee syrup that curdles in coffee and says on the bottle 'just add water', where the others actually say they are for coffee. Redber refuse to accept that the syrup they sold me is not as in the picture and unfit for purpose. they say that some syrups are suitable only for black coffee...really? it's not about the money, it's misadvertising.
1 lost customer here.

DO NOT BUY FROM HERE. Ordered on the 4 April was meant to receive in 2-3 days and it’s been 20 days. Keep contacting them and getting no reply looking like i’ll have to contact bank to sort it out. Joke of a company

As there was an offer (25% I think from memory) I tried the taster pack and a couple of others .... & have found the new love of my life - El Salvador Diamante is just absolutely de-lic-ious. Hoping there will be another discount offer coming up ;) ?

I ordered 2 Emma Bridgewater mugs & a box of shortbread. Arrived super quick, fantastic packaging, free postage. 10 out of 10

I used to buy greens beans from them an they were good value but the roasted beans were stale and not crema. Not
recommended.

Received a faulty water glass. Contacted company to see if we could sort out the problem but unfortunately zero reply.
Will have to manage will a set of 5 glasses instead of 6. Very annoying!
Would not recommend buying from this website to others.

What happened to such a good company? We have been ordering coffee from this company for several years. We have never had any problems until the last orders. The coffee is very oily, slips in the grinder. We informed Redber about this, sent photos as they asked. We got a standard answer that it is not their fault, that the problem is the quantities we order and the way we store the coffee... Really Redber? We have been ordering the same coffee for 7 years (now it costs twice as much), we keep it in a dark place, in a tight jar and suddenly - according to you, our conditions have changed? We wanted to help solve the problem and it turned out that we are the problem for the company. We apologize for disturbing the peace of customer service and informing about a problem that according to Redber does not exist.

Update: Stop lying! We have been ordering the same amount of coffee every month for years. It was 3 weeks old when we reported it to you. The problem has been there since the very beginning of delivery. The coffee is stored properly and is in a dark place. For several years the same coffee, stored the same way, in the same place. Nothing has changed for us - the problem is on your side - and the way you are trying to explain it and pass the blame on to us is unacceptable!

I'm very happy to recommend Redber coffee. They offer an impressive selection of freshly roasted beans from around the world, all at great value. A brilliant company that consistently delivers quality.

I had a good experience ordering from Redber. The prices were reasonable and the delivery was quick. There was a small issue with one of the products in my order but their friendly customer service team resolved it quickly.

My experience with this company has always been 100% positive I’ve bought coffee beans, tea and other items like water bottles etc over the years. Always well packaged and delivered on time. The coffee beans all dark roast as requested and coffee brew great taste.

I had an issue with a product and even though it was 7 months old they sorted it in a few hours.
I've ordered twice from them and no issues. Great!

It always amazes me that people put 1 star reviews for so little. Entitled and demanding! The customer is not always right, anyone who has had to deal with the general public knows this all too well. Take these reviews with a pinch of salt.

Having ordered from Redber for around 6 months now (roasted, whole beans) I can say they’re a good outfit. Well priced, tasty coffee. What more can I ask for? Delivery has always been fine for me, packages have turned up as expected without any issue. Beans are always roasted within 3 days of delivery, often the day before. Overall, everything more than satisfactory for me!

Firstly I can't talk about the customer service or machines as I have only bought coffee or syrups from here. I have however spent several years buying coffee beans of many varieties and medium to dark roast. With my grinder and espresso machine or my filter machine I have been impressed both by taste, consistency and time of delivery. All have been consistent allowing me to get my setup the way I want it. Not sure where the bad reviews have come from but my experience has been great and love exploring the world of coffee beans!

I ordered a replacement part for a Melitta product. The part arrived well packed and on time. Thank you Redber Coffee Roasters.

Like many other reviews I received absolutely awful coffee and extremely poor quality.
Contacted customer service and they were very rude, not at all interested, talked over the top of me (even shouted at me) and hung the phone up.

I've contacted PayPal as this is unacceptable standards for both product and customer service.

Now replying months later to try to get review taken down as they are uncomfortable with their customer service being public knowledge.