RegioJet Reviews 443

Fürchterlich
Die Klima funktioniert nicht, ewige standzeiten ich könnte übergeben.
Ich überlege die Kosten einzuklagen.
Das Personal ist absolut unfähig bzw ist es schmutzig.
Diese Bahngesellschaft sollte abgeschafft werden.
Danke für nichts

I wish I could give minus star to this shit train from Budapest to Vienna. No AC!! 30min after departure, I received an email that AC is out of order! You can cancel or change your tickect!!!!! Cold water is for sale what I had as free of charge water was boiling water!! No soap in the restroom 🤢 of course it is cheap travel option, but I never waste my time by traveling with this company

Terrible! 18 hours to get from Budapest to Prauge. Should have taken 7… They sent us out of the train, and we were on our own to find trains and busses to prauge. They said that if we got to Breclav we could take any train, for free, into prauge. Ended up costing 70£

It's a slightly strange and retro experience, but overall, not bad, and great value for money. We went from Budapest Deli to Vienna and back in Business Class (the highest service level); departure from Budapest was on time, train was clean, and service was good onboard - due to an electrical issue there were no hot food items or hot beverages available.

On the way back two days later departure was an hour late due to issues on the track before the train arrived in Austria, which was beyond the control of the company. Service was again good onboard, and we enjoyed the excellent value menu of food and beverages. The AC was not working well on the return journey and our entire coach was quite warm.

Due to the delay, the train terminated at Kelenfold station (the first stop in Budapest) instead of continuing to Deli. Not an issue for us as we could easily get home from either, but I wonder what they did with the passengers waiting at Deli to board the train back to Vienna?

Value for money compared with other operators on the route (looking at you, OBB) is excellent; our return journey cost 70 Euros each; on OBB in Business class it would have been 3 times higher. Food and beverages onboard the train are unbelievably good value. Welcome bottle of water and choice of prosecco or juice is offered in business class on boarding.

Overall, I would do it again.

I frequently travel on the Vienna-Budapest-Vienna line. The air conditioning never works on the RegioJet carriages. There is always a silly explanation, such as: "It's summer, miss," or "These are very old carriages," or "It was very cold in Prague when we started this morning." If it's 35°C outside, it can reach nearly 45-50°C inside, which can be damaging to your health! Especially the first class and the seats in carriages 5 and 6 are affected, but carriage 3 wasn't working either (even after they moved me from 6 to 3, which made no sense). This is not service in the 21st century; it's a shame they can even operate in summer!

Klimaanlage ging bei 30 Grad Aussentemperatur nicht - im Wagon war es gefühlt noch heißer.
Schade - Wasser wurde ausgeteilt aber das macht es nicht gut, dass alle Fahrgäste klatschnass aus dem Zug steigen.

I've travelled with RegioJet several times (5 times, specifically).

Almost every time they just changed the carriage arrangement, but alright, that's not big deal.

The second time (last year) they notified the train (Prague - Przemysl) would depart more than two hours earlier than it should (happily, I usually travel with a reasonable amount of time in advance just in case such unexpected things happen, but I'm sure not everyone could make it).

This time has been much worse. They sent me this message:
"Hello, for capacity reasons it was not possible to provide tickets for your connection 21.07.25 11:17 Kyjev, Hlavní nádraží → 21.07.25 19:50 Přemyšl, (IC 715). Please contact our hotline +420 222 222 221 to purchase an alternative service on another carrier or to cancel the entire ticket. We apologize for the complications. Regiojet"

I bought the tiket MORE THAN TWO MONTHS in advance. How can you tell me now you have no tickets for me? I called via the phone number they indicated and they were just unable to offer a minimal help or support. They have offered me no compensation, no "alternative service" nor "other carrier": they just said I can cancel the whole ticket (Kyiv-Przemysl + Przemysl-Prague) or the affected connection (Kyiv-Przemysl). That's all. I have now to search and book myself and at my own cost a night bus (because it's too late to get a train ticket) that goes for more than 12 hours to get in time to the next connection (Przemysl to Prague) not to miss the third and last one connection to get home (Prague to Madrid, by plane). Because they wouldn't compensate ANYTHING. They took the money and want no responsibility.

I will definitely do my best to get a compensation from them and never travel with them again.

I booked a trip to Prague and bought 3 tickets. Only after I paid did I see a note stating that the driver would not allow us to travel with our baby without a car seat, which we did not have. I called the customer service and they said that this would probably be the case and that we cannot travel with the baby and that we can click to get a refund to our credit card.

I canceled the tickets, but instead of getting a refund to my card, I got the refund to their platform for future use. I have no use in your service!!! And of course that nobody replies to emails!!! What a way to steal people's money, and what awful customer service. I want my money back!

We took the RegioJet train from Budapest to Vienna for the first time, and honestly, we’ve never experienced such a comfortable, affordable, and pleasant train journey until now. We were offered free water and coffee, and we only paid €2.50 for two desserts and tea. The seats were spacious and comfortable, each with a screen and a wide selection of movies. The staff was friendly and welcoming.

Dear Deutsche Bahn! take note, this is how service and care for passengers should be!

Huge congratulations and thanks to the founders of RegioJet. We truly appreciate what you’ve created and hope you keep up the amazing work.

Koupila jsem dva listky business pro mého syna a jeho snoubenku. Celou cestu jim nešla klimatizace. 35°C smrad a jeste k tomu nefungoval záchod. Stydte se. Příště Leo Express.

Die Klimaanlagen in den Zügen funktionieren im Sommer bei höheren Temperaturen praktisch gar nicht. In der Folge kann man die Reise im Sommer im Regiojet, egal in welcher Klasse, eigentlich vergessen. Das Unternehmen sollte ihre Klimaanlagen technisch dringend verbessern!

RegioJet Is Absolutely Awful – Never Again

I’ve traveled with RegioJet multiple times (Vienna to Budapest, Vienna to Prague), and each time was worse than the last. Most recently, they changed my seat at the very last minute, claiming the AC in my coach wasn’t working. So they downgraded me to a lower class car … and guess what? The AC wasn’t working there either! So what was the point of moving me?

To make things even more infuriating, they split me up from my spouse and put us in completely different seats. We booked together and paid to sit together how is this acceptable?

To make it even worse, instead of giving me a proper refund to my credit card, they just refunded the price difference into the app. Why would I want RegioJet credit when I’m traveling once and never using this company again? It’s a scammy move to keep your money.

And the service? Absolutely disgraceful. I tried to order something and called the stewardess, and she rudely told me to wait. Then she disappeared and only came back an hour and a half later to take my order. Seriously? This is how you treat paying customers?

Unprofessional, disorganized, and disrespectful. RegioJet is hands down one of the worst companies I’ve ever dealt with. Avoid it like the plague.

A month ago I booked RegioJet to take my husband and I from Brno to Prague yesterday . We paid for 1st class. When the attendant came and scanned our tickets, she said we had been moved, but we would get refunded the difference. I didn’t want compensation plus they couldn’t tell me why we had to move. I checked my emails and I’d received one the previous night to say we were being moved as the a/c in our carriage wasn’t working (it was!!) and we had been booked into carriage 1 (cheapest seats) and 50 seats apart. We were not happy, as there was another person in the carriage who wasn’t being told to move. And at least 1 or 2 in all the other first class carriages. The supervisor came, and she couldn’t explain why we still had to move either, but kept saying we had to do it. Hard to understand, especially as the other person hadn’t to go, and there was no one waiting to take our seats, as it was a direct journey to the main station. In the end I explained it was our 30th wedding anniversary (true) and we really did not want to move. Supervisor took a photo of my ticket, and eventually after half an hour, sent a young girl back to say we could stay. Very disappointed w the service. Won’t be using them again. Also, we had 5 mins to get to the platform as they were very slow in putting the platform details on the board, and no one at desk could tell us in advance!

Leider wird mit vielen extras geworben wenn man mit der Premium klasse fährt, diese werden nicht angeboten und man begründet es mit zeitmangel und dass der kunde diesem tustimmt, wenn er ein Ticket kauft. Fazit sie verdienen mehr an etwas das per se gar nicht angeboten wird, somit pure abzocke, und der Kunde kann nicht mal etwas dagegen tun. Nie wieder mit regio jet. Von der unpünktlichkeit und der sauberkeit sprechen wir gar nicht erst. Da gibt es schon genügend andere bewertungen.

They cancelled first class tickets and allocated new seats to the lowest class. Even though first class was mostly empty. No refund because the tickets were not purchased through their website. Scam scam scam!

Never again!
We booked sweeping places for a night train one month ago. On the day of departure we got an email that our places have been changed to seating places. The waggon we originally should go with was on the train but the doors shut.. The personell of the train didn't open even after long discussion. Really horrible service!

Really cheap, really polite attendants and of course free water. The trains are fast and comfy, definetly 5 stars

The worst service, they don’t update you about the delays, dont care about the follow-ups trains and they don’t even bother to help you via customer service. Not worth the money.

Hands down the worst option out there. Their trains are almost always delayed and if you won't buy the ticket through their app they won't refund your money. The will give you Regiojet credits to force you to use their terrible app and you'll get in the same situation next time. Honestly just a terrible, scammy company.

I traveled internationally with a 9-year-old and paid RegioJet for two adjacent, premium seats. Instead, we were separated and downgraded. Forcing a child to sit alone on a crowded international train is not only dangerous — it’s outright negligent.

Their own policy clearly states that children under 10 cannot travel alone internationally. Yet when I raised this, I was told they “don’t publish such rules” — completely ignoring their own terms. Staff refused an incident report (which I’m entitled to), and left us with no safe option.

Customer service agent Zdenka Čiaková dismissed all concerns with cold, scripted replies. When I escalated to COO Jiří Jahelka, I received no response at all.

RegioJet doesn’t just break the rules — they don’t give a damn about child safety, EU regulations, or their own policies. If you care about responsible travel, never trust this company — especially with children.